Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Centralize data for better decision making
What do you like best about the product?
Keeps all the day in one place, makes it easy for all of sales org to track activities easily
What do you dislike about the product?
Organization may operate differently and need some learning, it's largely for the betterment
What problems is the product solving and how is that benefiting you?
Multiple tools and decentralized data
It can do it if you can
What do you like best about the product?
The functionality and flexibility is incredible and there really isn't much else in the industry that can match its support and scale. You will, however, pay for that scale.
What do you dislike about the product?
The amount of add-ons necessary to do everything you need can be frustrating.
Often those add-ons are presumed functionality that come at additional cost.
That can hurt a small company and hold up a critical build.
Often those add-ons are presumed functionality that come at additional cost.
That can hurt a small company and hold up a critical build.
What problems is the product solving and how is that benefiting you?
Our company has struggled to make this data accessible to the executive team more readily. Now, all stakeholder have access to the data, and understand the process more cleanly.
Senior consultant
What do you like best about the product?
Lead and opportunity management. Sales could does a great job of letting me be able to report on leads and opportunities.
What do you dislike about the product?
The cost can be a big thing to overcome. But once you get buy in it's worth it
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is helping me track pipelines and report on them easily
Adaptable to Any Business Model
What do you like best about the product?
The ability to work with internal customer, external dealers, and end stage customers all in one place.
What do you dislike about the product?
Licensing needs can sometimes be confusing.
What problems is the product solving and how is that benefiting you?
Operating on 6 different continents means many different to market approaches for our products. Whether it's direct to consumer or passed through a distributor, internal customers have the info they need globally.
From sales user to salesforce admin
What do you like best about the product?
It's very easy to pick up as an end user as well as a first time salesforce administrator. So much functionality is already out of the box but if you want to customize, a lot of it is drag and drop and very user friendly.
What do you dislike about the product?
The standard charts and graphs are good for starters, but not for robust, built out orgs. When a VP or C-level executive wants a graph, the standard ones are not sufficient and you end up having to use another tool such as Power Bi, Tableau, or other data visualization tool.
What problems is the product solving and how is that benefiting you?
We generate leads through a variety of channels: YouTube, Facebook, google ads, inbound unique phone numbers, etc that need to be tracked for EACH lead. Salesforce allows us to capture those data points, report on them and show marketing which channels have the most impact.
We also heavily leverage the Opportunities object for those longer sales cycle deals. We're able to keep track of historical activities, notes and contacts as we work through these multi-month/multi-year deals all in one place.
We also heavily leverage the Opportunities object for those longer sales cycle deals. We're able to keep track of historical activities, notes and contacts as we work through these multi-month/multi-year deals all in one place.
Salesforce Rocks!
What do you like best about the product?
Salesforce provides an incredible platform for creating game changing business applications.
What do you dislike about the product?
Salesforce will continue to innovate in the AI space and become a real game changer for Sales organizations.
What problems is the product solving and how is that benefiting you?
Helping to enable sales teams to close deals faster and more often.
Help guide and clarify best of customer culture relationship changes
What do you like best about the product?
Help guide and clarify best of customer culture behavior, giving tool, agility and data to teams get the most of relationship. Really a solution to get opportunities running.
What do you dislike about the product?
The offline app usage for some type of business could ve a challenge and for sure this is something that still a pain points in same regions of the world, like Brazil.
What problems is the product solving and how is that benefiting you?
Data capturing, centralization and analysis are the most use for the foundation, get the best structured fields about clients and register iterations for later understanding
Great 360 customer view
What do you like best about the product?
The one stop shop to view all of your customer interactions with sales and service.
The data visualization coupled with the drill-down capabilities ensure curated information at your fingertips
The data visualization coupled with the drill-down capabilities ensure curated information at your fingertips
What do you dislike about the product?
The customization is a blessings by and a curse.
Sharing rules, permissions, and profiles are difficult to manage
Sharing rules, permissions, and profiles are difficult to manage
What problems is the product solving and how is that benefiting you?
Single source of truth baby!
Love Sales Cloud
What do you like best about the product?
Keeps our contacts in one place and all our interactions
What do you dislike about the product?
Needing licenses and training all our userss
What problems is the product solving and how is that benefiting you?
Opportunities with our customers
Easy to work CRM and Sales Platform
What do you like best about the product?
It's easy to create an 360 visualization of our customers and sales operation
What do you dislike about the product?
Absolutely nothing . It works perfectly.
What problems is the product solving and how is that benefiting you?
Unifying customer data is always hard
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