Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales Cloud Rocks
What do you like best about the product?
Sales Cloud helps us grow pipeline by integrating key processes and data for our Sales org.
What do you dislike about the product?
Wish the multi object reports were easier to use.
What problems is the product solving and how is that benefiting you?
How to track all of the customer touch points in one place.
Integrated
What do you like best about the product?
Ability to use the information in other Salesforce applications to create a better customer and prospect experience. And manage our sales team based on data and
What do you dislike about the product?
That we have to have experts to operate and configure the application, because it's too dificult
What problems is the product solving and how is that benefiting you?
Integration between systems and teams
Great product
What do you like best about the product?
Very intuitive and easy to build sales apps for sales reps, product catalog and multiple UIs
What do you dislike about the product?
Quite expensive at this time but hopefully new revenue model will bring the cost down
What problems is the product solving and how is that benefiting you?
Sales tracking, prospective sales
Everything in one place
What do you like best about the product?
Sales Cloud enables us to provide access to everything our sales agents need in a single place, even tools outside of Salesforce.
What do you dislike about the product?
It's not easy to manage multi-touch B2C sales out of the box - requires a lot of custom processes to really get everything Sales and Marketing needs.
What problems is the product solving and how is that benefiting you?
Sales automation and analytics. Makes it easy for our sales agents to access what they need, while providing insights for sales management
Great solution for Sales
What do you like best about the product?
We've used Sales Cloud for years and our advisors love the ease of use around call leads and documenting call content.
What do you dislike about the product?
We haven't come across any downsides to the product.
What problems is the product solving and how is that benefiting you?
Centralized respository for our Sales team to document and gather information.
Reporting is easier and insights are less likely to be missed.
Reporting is easier and insights are less likely to be missed.
Senior Software Engineer
What do you like best about the product?
Very easy to use and friendly interface. Setup was intuitive and I believe that it is accessible to a wide range of users.
What do you dislike about the product?
Nothing yet, although I am sure that pain points will arise the longer I use it.
What problems is the product solving and how is that benefiting you?
Getting to the bottom of customer need is the most important aspect of my job.
Data-driven capabilities
What do you like best about the product?
Salesforce Sales Cloud gives companies the ability to indulge in their Sales data.along dashboards and reports to both acknowledge the key indicators of closed won sales opportunities, as well as closed lost opportunities. Because knowing that every record has the same data points, yet different outcomes. Salesforce Sales Cloud gives users the ability to find the trends to produce data-driven decision impacting insights.
What do you dislike about the product?
How the "Objects" within Salesforce are built with regards to related capabilities is a pain point. If there are many, many objects built out as organized silos, yet are and/or could be related to items on other "Objects" then the limit for reporting is fininte; 3 connections only. I do understand the inherent need to limit, there would ideally be a tool to fully integrate and connect all the objects within Salesforce Sales Cloud, even if it's not the norm and typical simple-parameter request.
What problems is the product solving and how is that benefiting you?
It solves access issues. The fields are there, and many, but being able to visualize or summarize the data overall is hugely helpful and a major benefit.
Powerful tool!
What do you like best about the product?
Allow you to interact with your customers in new ways, based on data and not gut feelings or conjecture. Expandable and works with other options (ex. Marketing Cloud).
What do you dislike about the product?
Harder for small companies to implement due to costs
What problems is the product solving and how is that benefiting you?
Better visibility of customers and their relationship to the product
Sales cloud will help you reach youre goal
What do you like best about the product?
I like all the collaboration tools and ease of working with data and same time being able to share data with the right person without sacrificing our security and compliance. tools like territory manamnet and collaborative forecast makes business planing easier.
What do you dislike about the product?
Sales cloud its a great tool, I dont like how much effort it takes just to have everything configure and to learn the tools like collaborative forecast. Forecast is a great tool but the learning curve is not easy for non technical persons.
What problems is the product solving and how is that benefiting you?
Forecasting was always a challage not knowing what quotas our sales agents were set and how to keep them accountable. with Collaborative forecast we can manament forecast and keep our agents accountable using quotas.
Salesforce Sales Cloud is a user friendly tool that helps us in our day to day
What do you like best about the product?
The tool helps our company gain insights on important metrics that our team later uses to make important decisions down the road
What do you dislike about the product?
At times, Salesforce Sales Cloud can be noninuitive because there is too much going on on the pages
What problems is the product solving and how is that benefiting you?
We weren't able to connect with our marketing team as much as we are doing now with salesforce sales cloud
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