Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Absolutely changes the way we do business!!
What do you like best about the product?
So helpful that everything is connected in one place! Love that the business can drive the solutions easily! My AR, Tom, is absolutely the best person to work with!
What do you dislike about the product?
The only negative that I have is that I wish the native reporting was as robbust as having the additional CRMA features we purchased separately. I would love to have this be easier.
What problems is the product solving and how is that benefiting you?
We have solved user adoption issues by utilizing bettwr screen flows to make data entry easier. We have also solved data reporting by having Salesforce be the source of truth for specific data elements.
Bringing your customer's data into one place
What do you like best about the product?
Ease of use has made this a big win for the company to bring on. I will put all of our customer data into one location to allow us to service them and provide a better experience.
What do you dislike about the product?
It's a lot of work getting everything we have into the single pane of glass view, but it's worth it.
What problems is the product solving and how is that benefiting you?
One view of all of data and customer details
Efficiency Boosting CRM with Room for AI Improvement
What do you like best about the product?
I appreciate how Salesforce Sales Cloud is a very efficient CRM tool that's cloud-based and integrates well, making it effective for opportunity management and lead management. I also find it beneficial for enhancing the sales cycle, allowing us to manage leads efficiently and boost sales performance.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be moderately difficult. Understanding the necessary configurations from staging and different parameters required effort before it became easier to implement.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for effective lead and opportunity management, enhancing the sales cycle, and increasing sales for the organization.
Sales Cloud review
What do you like best about the product?
Highly scalable and customisable. If things aren't aesthetically pleasing enough for you, you can code things to your looking. Automation is also great compared to other CRMs.
What do you dislike about the product?
Cleaning up and decluttering orgs. Tools outside of Salesforce will only get you so far. DevOps Center isn't as robust as other options like Copado.API limits are easy to hit as well depending on your market.
What problems is the product solving and how is that benefiting you?
The ability to customize and drive automation to improve business processes is seamless to an extent and strives for efficiencies that other CRMs don't provide.
Customer experience manager
What do you like best about the product?
Dashboard and reports easy to build and changeble
What do you dislike about the product?
Not dislike something, however the conversion lead to account not excelent
What problems is the product solving and how is that benefiting you?
Lead conversion
Love the opportunity aspect
What do you like best about the product?
Its great for creating opportunities and fulfilling customer needs. Win win for our organization.
What do you dislike about the product?
In my experience, it's best utilized with other products like Experience Cloud
What problems is the product solving and how is that benefiting you?
Recruitment for higher education. Gives us flexibility to build for our needs.
Sales Cloud is a game changer for sales teams!
What do you like best about the product?
Sales Cloud is extremely user friendly and provides a lot of features for sales teams to be more productive. The native forecasting feature is also pretty awesome too, and there is lots of room for great reporting.
What do you dislike about the product?
Some of the things that we wish were native cost a lot extra which can be a downside for SMB businesses.
What problems is the product solving and how is that benefiting you?
Sales Cloud allows our GTM to stay organized, have specific processes for different opportunities, and allows us to build team selling for more complex deals. We are able to close deals more effectively due to the customization available.
Opportunity abounds
What do you like best about the product?
Its ability to integrate with other departments and multiple data streams.
What do you dislike about the product?
None. API integrations are super easy to work with inside the Salesforce platform.
What problems is the product solving and how is that benefiting you?
Giving real time data on our sales pipeline and prospects.
Sales Cloud Salesforce Review
What do you like best about the product?
Enterprise territory management is such a useful feature, it makes managing accounts so much easier. I learned about Sales Planning today, the proportional mapping based on revenue or employee count saves so much time.
What do you dislike about the product?
I think the overlay piece could be more clear, maybe adding more notes to make the overly account numbers clearer. I think the map functionality could be engaged more as well.
What problems is the product solving and how is that benefiting you?
It helps with our account planning for the next fiscal year. Therefore Enterprise Territory Mamagememt account which get free into salesforce via hubspot/ or 6sense can get automatically assigned
Easy
What do you like best about the product?
Visibility is great for the accuracy of the business
What do you dislike about the product?
Not easy to customize if you have a very specific process
What problems is the product solving and how is that benefiting you?
The organization always know how the business is going
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