Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
So Many Possibilities
What do you like best about the product?
Sales Cloud provides the foundation for a 360 view of the customer. Using Leads, Accounts, Contacts, and Opportunities provide a foundation while newer products like Sales Engagement provide enriched data.
What do you dislike about the product?
Standard forecasting is ok, but I am having a challenge around answering more detailed business questions such as "What did I win that wasn't forecasted?" or "How did the forecast change over the month?"
What problems is the product solving and how is that benefiting you?
Forecasting. Sales Cloud was the driver to get forecasts out of spreadsheets and into a system. It helped provide accessibility and reportability to the forecast.
Sales Cloud is Customizable
What do you like best about the product?
Salesforce cloud is super customizable so when we have specific nuances related to our business, it's there to service all of our needs.
What do you dislike about the product?
If you're not used to it - it does take some getting used to. There's a learning curve that I wasn't used to.
What problems is the product solving and how is that benefiting you?
Being able to accurately forecast our company revenue. I hate to admit but we were piece mealing it all together and I was in charge of that. Now that it's more automated, this is making my day to day more efficient.
360 View of Your Customer for Sales
What do you like best about the product?
Sales Cloud captures all the relevant customer data, behaviors and engagements with your company to set up your sales team members for success and maximize your conversions. It's also incredibly user friendly and transparent. Highly recommend!
What do you dislike about the product?
It can become overly complex if not careful. There is so much data available that could potentially overwhelm users.
What problems is the product solving and how is that benefiting you?
Consolidating the customer sales journey.
Implementation partner
What do you like best about the product?
The most helpfull features are leads and opportunities. Certainly how everything starts with lead capturing and can end in a closed won opportunity. This flow is realy captured well in SF.
What do you dislike about the product?
For me the standard campaign functionality offers not enough around subscrpitons to emails. You always need other tools for opt in and opt out of e-mails which is a pitty.
What problems is the product solving and how is that benefiting you?
Storing all data in one place. Have a 360 view of all contacts and everyone involved in all deals. Also capturing all leads in one place from all different websites.
Sales Cloud is an amazing product
What do you like best about the product?
Sales Cloud allows me to track different pieces of data in order to get data in real time. Sales Cloud allows forecasting and allows the business to make better decisions for things in the pipeline.
What do you dislike about the product?
Salesforce Sales Cloud can be cumbersome to maintain and keep up with all of the configurations that are required to keep the product running efficiently. It can be hard to use.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud allows me to track business sales and create reports for my business unit and business users. I am way more productive and business performance is better.
Great help
What do you like best about the product?
Sales cloud has helped us manage the various aspects of our organization since 2011. Our organization has been growing and changing and Sales Cloud has been able to keep with documenting that work.
What do you dislike about the product?
Most Salesforce innovations are now added to other clouds, but that is not an issue with the Sales product itself. It's just other resources are available in other modes.
What problems is the product solving and how is that benefiting you?
Managing contacts and information related to the items we help our partners with.
Useful but difficult to adjust
What do you like best about the product?
Simplicity in understanding, easiness with what you can make it a centre of operations for the company
What do you dislike about the product?
Difficulty to adjust to very specific sales styles of different organisations
What problems is the product solving and how is that benefiting you?
Streamlining sales process, giving wholesome view on the account in terms of actions, prompts created through automation on what can I do next
Optimizing our company’s sales and service model
What do you like best about the product?
Sales cloud allows us to provide the right customer information, leads, and content to the sales team supporting the sales cycle.
What do you dislike about the product?
Connection points are often very complicated to make work efficiently
What problems is the product solving and how is that benefiting you?
The power of CRM data to provide in a digestible way for our sales team to utilize to help their customers
Capable CRM for sales, bit too expensive licenses
What do you like best about the product?
It is transparent and helps organisation in discussing the same opportunities.
What do you dislike about the product?
License cost are too high for those who just want to see data, not edit.
What problems is the product solving and how is that benefiting you?
It enables transparent opportunity management
Great experience with Sales cloud for the past 12 years
What do you like best about the product?
Our business love how Opportunities work, as well as the ability to add leads from different sources. One of the features our business use the more is the Approval Process.
What do you dislike about the product?
I really cannot think on any feature that can be improved. We love it all! Thanks for the hard work and dedication.
What problems is the product solving and how is that benefiting you?
Sales Cloud is basically where our Sales process is. Providing our sales agents the ability to be more productive and can create de needed sales metrics.
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