Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best CRM for Sales
What do you like best about the product?
Salesforce Sales Cloud is highly and easily configurable for a streamlined sales experience. Sales Cloud is a scaleable solution for any size business.
What do you dislike about the product?
There are limitations of Sales Cloud, but there are lots of solutions on the AppExchange to fit specific needs.
What problems is the product solving and how is that benefiting you?
Sales Cloud helps save users time by streamlining processes. It benefits users through freeing up time and ease of use, and it gives companies a 360 view of customers.
Salesforce customer 360
What do you like best about the product?
Salesforce makes it easy for our company to service our customers and really aids us to build the customer 360 view. It's allowed us to reduce overall clicks and reduce call time as well.
What do you dislike about the product?
Permissions might be difficult for smaller companies to justify as it can be costly especially for many offerings that are more add-on features.
What problems is the product solving and how is that benefiting you?
Customer 360 view...this benefits our employees to assist customers faster. They know why they are calling based on seeing other communications on different channels etc.
Great tool for sales engagement
What do you like best about the product?
Love that Salesforce can surface our sales reps best prospects and houses all the info they need in one place
What do you dislike about the product?
Everything comes with an additional cost
What problems is the product solving and how is that benefiting you?
Surfacing best prospects and tracking history
Great, Flexible Product with amazing support
What do you like best about the product?
Sales Cloud has so many great features already built out of the box plus an amazing level of customization to fit your unique business needs and process. There is an impressive amount of free resources available to learn how to manage the system - anyone can learn how to configure it, which is not something I have seen from any other CRMs. The amount of integrations available to other tools and even other Salesforce products are much better than competitors. With constant releases flowing, they improve the features multiple times a year with great documentation and support.
What do you dislike about the product?
The reporting features are a good start for analytics but they don't fulfill the advanced analytics that many sophisticated teams require, especially when it comes to historical trending comparisons.
What problems is the product solving and how is that benefiting you?
Having Salesforce enables a standard approach to sales/marketing so teams can have an aligned process, work better together and adapt swiftly.
Great product with strong flexibility and scalability
What do you like best about the product?
I like that this provides a flexible and scaleable solution for my team. I can develop new processes as needed to support our various initiatives. It is also a big help for my reporting needs.
What do you dislike about the product?
Support can be lacking besides high level ideas. Having inherited my org there are a lot of legacy issues that makes it difficult to adopt the latest and greatest features.
What problems is the product solving and how is that benefiting you?
It allows me to keep track of the customers we are contacting, follow records, and report. There can be difficulty in customized solutions over time. I like that I can utilize different campaigns
Great for managing and tracking sales!
What do you like best about the product?
Salesforce sales cloud is so helpful to keep track of sales and future opportunities from a client management perspective. The reporting functionality and dashboards are very helpful to filter and get the information I need in a centralized place and customize to my needs!
What do you dislike about the product?
The customization can sometimes make it difficult to upskill others quickly due to the wide array of options there are and causes some additional nuances to any out of the box training
What problems is the product solving and how is that benefiting you?
Pipeline management and business development, sales tracking and client relationship management including relationship mapping and client account planning... it helps with it all!
Very very useful
What do you like best about the product?
It connects all of our sales data to actionable tools and insights.
What do you dislike about the product?
I really don't have anything that I dislike so far.
What problems is the product solving and how is that benefiting you?
It is allowing us to share the data across our different business units effectively.
Easy to use lead and opportunity management
What do you like best about the product?
It is quick and easy to get started and set up with all the out of the box features. Easy to manage leads and convert to opportunities and check for duplicate accounts. Opportunities allow splits so easy to collaborate with team members. Can easily monitor pipeline and forecast and customize for business requirements.
What do you dislike about the product?
Would like to see more customizations for forecasts.
What problems is the product solving and how is that benefiting you?
Keeps track of data and no longer in silos.
Sales Cloud is a great tool if fully utilized
What do you like best about the product?
I am working on customizing it for my org but I like how much it allows for individual usage.
What do you dislike about the product?
I'm not sure yet I'm still modifying the app
What problems is the product solving and how is that benefiting you?
Keeping all the data in one place and making sales management easier
Using sales cloud for our sales force is a game changer.
What do you like best about the product?
360 degree customer view and ability to automate.
What do you dislike about the product?
Can sometimes be overwhelming with all the features and detailed information
What problems is the product solving and how is that benefiting you?
Helping sales user capture activities and opportunities helps us manage our customer relationships and pipeline.
showing 7,981 - 7,990