Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Customer driven sales platform
What do you like best about the product?
Salesforce Sales Cloud allows all teams working with customers to stay connected, working on a single trusted record with all relevant records. It brings transparency into sales processes, conversion and allows identifying bottlenecks.
What do you dislike about the product?
It takes effort to make the UI look clean and not overloaded with information. Plus getting the right Salesforce Talent to configure and develop it is a challenge nowadays.
What problems is the product solving and how is that benefiting you?
Salesforce allows breaking the silos and brings transparency within sales teams and across the whole company. It allows for streamlining the growth of the whole business.
Upgraded our CRM capabilities 100-fold!
What do you like best about the product?
The seamless integration with proposals and contracting.
What do you dislike about the product?
The longer learning curve, since there is so much you can do in SF.
What problems is the product solving and how is that benefiting you?
Would like to leverage AI even more to help with onboarding new sales consultants.
I'm a systems manager/end user
What do you like best about the product?
Ease of use to search for data. The reports and dashboards are also easy to setup, share and distribute to my teams and customers.
What do you dislike about the product?
I think it is hard to really hard to track where funds come from when donors pay through a donor advised fund. Ther is also the lack of a good analytics too right out of the box
What problems is the product solving and how is that benefiting you?
How we are engaging our supporters, what campaigns are most effective and how much progress to annual goals.
Currently in the process of looking at email tracking and engagement
Currently in the process of looking at email tracking and engagement
Sales Persons Super Assistant
What do you like best about the product?
It helps sales teams organized, and updated about the customer. Helps sales team see opportunities.
What do you dislike about the product?
The downside is if you don't maximize the platform enough. Licensing and fees can be justified by the efficiency and opportunities this platform enables.
What problems is the product solving and how is that benefiting you?
The challenge before was tracking and converting leads, knowing next best offers and measuring sales efficiency. The platform enables us to do all that
Salesforce Sales Cloud Capable and Customizable but prone to issues
What do you like best about the product?
Salesforce sales Cloud has many capabilities and is probably one of the most customizable solutions out there. It is easy to integrate the data from as well which is great.
What do you dislike about the product?
Overhead on partner connections
Constant updates that may break existing functionality
Requires customization for things that all businesses need to do
It's really easy to build bad solutions in; we had many consultants in there and no oversight as to what was built. We have a solution where our end users have to submit support tickets every day as part of the job and a salesforce team that is unable or fix the issues and design the system to be less prone to errors
Constant updates that may break existing functionality
Requires customization for things that all businesses need to do
It's really easy to build bad solutions in; we had many consultants in there and no oversight as to what was built. We have a solution where our end users have to submit support tickets every day as part of the job and a salesforce team that is unable or fix the issues and design the system to be less prone to errors
What problems is the product solving and how is that benefiting you?
We use Salesforce as a CRM for all of our leads and contacts as well as managing our opportunity pipeline. It has the ability to create all the fields and objects you could want and more.
Sales Cloud review for financial services use
What do you like best about the product?
Leads, Prospects and Opportunities management. These core features of sales cloud and productivity and business enablers.
What do you dislike about the product?
It needs to provide more capabilities to serve different segment of users based on segmentation. One size fits all approach is not ideal
What problems is the product solving and how is that benefiting you?
Sales cloud provides foundational framework for the executing sales process for numerous users. It is key enabler for providing business services and relationship building.
Sales Cloud review
What do you like best about the product?
Maintaining customer relationships in one place and adding actionable data insights
What do you dislike about the product?
Data management and deleting records that are inactive
What problems is the product solving and how is that benefiting you?
Maintaining good customer data and records
All the automation you need to win and grow accounts
What do you like best about the product?
The campaign, lead, and account management tools provide all you need to effectively manage your accounts and contacts for enabling our sales team to maximize revenue. Sales Cloud is the leading platform of all the sales cycle and sales CRM software I have tried.
What do you dislike about the product?
The pricing is not competitive at all, customizing the software functions is an undertaking. If more low code and no code options were available it would be much more usable for smaller businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the automation and management of our leads, contacts, prospects, and accounts and makes our sales team more productive. We have consistently sold more than the supply of our services and have plenty of demand to spare.
Easy way for sales and finance to collaborate
What do you like best about the product?
The different tools like cpq allow us to build not only our client specific rate cards but also provider. Easy system for auditing and collaboration. With this all in SF, reporting has been more effective as well
What do you dislike about the product?
Cost is quite high and it's a bit confusing on how users are managed vs service cloud.
What problems is the product solving and how is that benefiting you?
Lead scoring and auto assignment to sales team was manual
Salesforce Sales Cloud
What do you like best about the product?
Sales Cloud keeps us on top of our opportunities, lead gen and revenue planning.
What do you dislike about the product?
The more our sales team use Sales Cloud, the better the tool. The key is getting that usage.
What problems is the product solving and how is that benefiting you?
Runnin gour global sales team and opportunities
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