Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Experience = Efficiency
What do you like best about the product?
Using Salesforce Sales Cloud daily allows me to organize, manage and allocate my time efficiently while being effective in my work. I am able to share and collaborate with my team continuously to make sure all are working towards the same goal.
What do you dislike about the product?
Salesforce Sales Cloud has evolved for so many years and has become more complex with time. It has taken a long time to become lightly savvy on the platform. Unfortunately, I still need to deliver on my responsibilities so my time is limited. Training has always been performed by my employers so they also have limited knowledge. So, in summary, I dislike the complexity.
What problems is the product solving and how is that benefiting you?
It is allowing our team to keep track of our accounts and opportunities. I believe we can do a better job at using it for leads and activity in each record. The business continues to evolve, so hopefully it will improve over time.
Sales Cloud for Healthcare
What do you like best about the product?
Sales cloud allowed our sales team to streamline our process by being able to bring patient data from our PMS which allowed us to measure ROI's for all sales activities.
What do you dislike about the product?
We had issues with user adoption as most end-users complained that it's too complicated to navigate.
What problems is the product solving and how is that benefiting you?
Measuring ROI's for all sales activity.
Use Sales Cloud for pipeline management
What do you like best about the product?
Sales Cloud is the best tool to identify and track potential sales in your business. An admin can configure your individual sales process into the CRM and then your users can input their customer interactions for every Lead that can be converted into an Opportunity, all the way from initial prospect to closed, won. Sales Managers can use the in-built functionality to forecast sales and reporting to monitor pipeline, ensuring Opportunities do not go stale.
What do you dislike about the product?
Lead conversion into an Account, Contact and Opportunity needs a Flow workflow to manage a customer's individual process through the stages. Customers should be mindful on what data they ask their teams to capture along each stage of the sales process, so not to overwhelm their customer.
What problems is the product solving and how is that benefiting you?
Capturing opportunities in one place and tracking their progress at each stage. Empowering managers with up to date data on pipeline to provide realistic forecasts.
Salesforce optimizing processes
What do you like best about the product?
Sales cloud has enabled our company to leverage data to drive results in ways that were unavailable before, by leveraging sales cloud we can better quantify our work!
What do you dislike about the product?
Over time I'd like to see it advanced in such a way that we can make solutions more intuitive and efficient with less clicks and navigation. Currently the navigation is time consuming
What problems is the product solving and how is that benefiting you?
The analytics capabilities are huge for us, the ability to easily visualize the millions of records we have in our org in an intuitive way is incredibly valuable
Empow culture of sales
What do you like best about the product?
Customize. When we decide strategy, if we use other CRMs, to create database by making culums etc takes some weeks. But because of using sales cloud it talkes less weeks.
What do you dislike about the product?
It is so hard to learn the architechture of salesforce. However learning salesforce makes my career be happier, there is no problems.
What problems is the product solving and how is that benefiting you?
- icrease revenue
-more productivity
- enpower sales culture
-more productivity
- enpower sales culture
Large platform product, deep expertise required
What do you like best about the product?
Sales Cloud is the industry standard for CRM products, and their have been numerous iterations that have been released for industry specific applications. As this is the leading product in the space, robust documentation and expertise is available to guide users and teams.
What do you dislike about the product?
Aside from the lack of modern visual aesthetic, the product is expensive. There is no free lunch.
What problems is the product solving and how is that benefiting you?
Lead Prospecting, Opportunity tracking, Campaign Management are the key uses for our team. It's critical to our business.
Excellent way to manage sales
What do you like best about the product?
The most helpful thing is the integrate view of the sales funnel and the reports you can get from it.
What do you dislike about the product?
Is not a dislike but the basic reporting some times doesn't give you the granularity you need.
What problems is the product solving and how is that benefiting you?
The main problem sales cloud addresses is the centralized customer information and sales opportunities of that customer
Gives lot of capabilities
What do you like best about the product?
It is important to provide data to customers as fast as possible and accurately. With proper login and monitoring we can have it secure. Easy to use and devople with low code
What do you dislike about the product?
Need more tools to secure the platform. Reports provided by tools are not very usable. Permissions need to be properly setup. For backup need to buy additional solutions
What problems is the product solving and how is that benefiting you?
Business has been productive, reduced time when communicating with customers and dealers
Sales cloud with AI looks promising
What do you like best about the product?
Better productivity
Smooth sales pipeline experience
Revenue forecasting
Smooth sales pipeline experience
Revenue forecasting
What do you dislike about the product?
I would love to see it grow with chat gpt
What problems is the product solving and how is that benefiting you?
Email productivity and assignment of leads it's benefiting our sellers and marketers
great ecosystem
What do you like best about the product?
A strong ecosystem which allow users to grow sales. Users can use it easily. Pretty intuitive platform.
What do you dislike about the product?
Will require customisation to fit our use case,
What problems is the product solving and how is that benefiting you?
Managing our sales, allow for planning and steering
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