Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Powerful, however often needs heavy customization
What do you like best about the product?
it's a platform with most tools you may need or that can be leveraged through the marketplace
What do you dislike about the product?
too many ways to do the same thing, sometimes gets exceedingly costly to manage due to need for plug ins or custom code
What problems is the product solving and how is that benefiting you?
Consolodate view of customer profile and sales pipeline with activity and data enforcements
Great platform for our business case, does the job.
What do you like best about the product?
For our business, it works the best, it's pretty scalable, the integration works the best with other platforms. We're happy with the reporting we're able to get with it, it helps us manage our pipeline relatively seamlessly.
What do you dislike about the product?
I mean, it takes a lot of training to understand it, and you have to consistently train sales and CS teams.
What problems is the product solving and how is that benefiting you?
We use it as our main CRM, we use it to track leads through the lifecycle. We also use it to track marketing activity and all our campaigns feed into, it it helps us track prospect and clients information and helps us optimise stages at the lifecycle.
Multi channel experience!
What do you like best about the product?
What I like the most is that it is user friendly. And once you learn how to drive to where you need in the cloud it gets easier. But also the trainings are super helpful before hand.
What do you dislike about the product?
It’s a little slow sometimes. No matter the building or the WiFi. In the mornings I have to long in like 5 times and that can be a bit of a pain.
What problems is the product solving and how is that benefiting you?
It solves the quickness of getting to OMS where we manage our orders. And it solves the problem of also keeping us on track as far as tasks and it is again user friendly.
Make my Sales work easier more organized
What do you like best about the product?
Salesforce Sales Cloud makes it really easy for me to manage my leads, contacts, and deals all in one place. I like how I can see where each deal is in the pipeline, get reminders for follow-ups, and track my tasks and activities. The dashboards and reports are also super helpful.
I can quickly check my performance and know what to focus on next. It saves me time and helps me stay organized every day.
I can quickly check my performance and know what to focus on next. It saves me time and helps me stay organized every day.
What do you dislike about the product?
Sometimes it feels a bit overwhelming, especially when you're new to it. There are so many features and buttons that it can take a while to learn where everything is.
Also, if it's not set up properly by the admin, some things can feel confusing or take extra steps to do. It’s powerful, but not always super user-friendly right away.
Also, if it's not set up properly by the admin, some things can feel confusing or take extra steps to do. It’s powerful, but not always super user-friendly right away.
What problems is the product solving and how is that benefiting you?
Before, I used to forget follow-ups or miss out on deals 'cause everything was in notes, emails, or Excel. Now with Salesforce, everything is in one place.
I can see my leads, calls, emails, deals — all there. It reminds me what to do next, so I don’t miss anything. It helps me close deals faster and keeps me on track daily. Life became a bit easier.
I can see my leads, calls, emails, deals — all there. It reminds me what to do next, so I don’t miss anything. It helps me close deals faster and keeps me on track daily. Life became a bit easier.
The most complete sales tool available today
What do you like best about the product?
very complete, easy to create accounts, add opportunities, follow up on account status, allows us shared work between sales/CSM/Support/Management/renewal team, all our customers support tickets are easily available,
What do you dislike about the product?
not sure, maybe the UI could be improved
What problems is the product solving and how is that benefiting you?
sales process management, opportunities, revenue
And tracking of support issues and cases
And tracking of support issues and cases
Salesforce has become an essential tool in our workflow
What do you like best about the product?
The salesforce cloud tool is packed with features and almost all in one place proving easy integration with the tools which we currently use.
Customer support is help full when you need them. using this tool has become a daily part of our workflow.
Customer support is help full when you need them. using this tool has become a daily part of our workflow.
What do you dislike about the product?
Setup and implementation were bit complicated initially as the tool has many features which felt overwhelming sometimes.
What problems is the product solving and how is that benefiting you?
the salesforce cloud tool helps keep track of all the customers info and sales activities in one place. It helps our work easier and also help our clients keep track and close the deal faster.
Great for unifying business workflows across departments
What do you like best about the product?
It makes it easy to streamline our business processes and integrate with other departments' workflows
What do you dislike about the product?
At times, it can be a little difficult to get the right linkages between platforms to build out a streamlined system.
What problems is the product solving and how is that benefiting you?
It makes it easy to maintain good communication across sales teams
Magnificent experience with Salesforce Sales Cloud
What do you like best about the product?
What I like most about Salesforce Sales Cloud is its powerful and customizable approach to managing the entire sales process. From detailed lead and opportunity tracking to automation that frees up reps, plus insightful reporting with AI, it’s a comprehensive tool for driving sales success and can be tailored to any business.
What do you dislike about the product?
What I dislike most about Salesforce Sales Cloud is its steep learning curve and high cost. It can be complex to master without significant resources, and the pricing can be prohibitive, especially for smaller businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves key problems like disorganized customer data, inefficient lead and opportunity management, time lost on manual tasks, and poor visibility into sales performance.
The benefits for us include a unified customer view for personalized interactions, more efficient sales processes with higher conversion rates, increased productivity through automation, and data-driven decision-making to optimize strategies and achieve scalable growth. Essentially, it helps us sell more, smarter, and faster.
The benefits for us include a unified customer view for personalized interactions, more efficient sales processes with higher conversion rates, increased productivity through automation, and data-driven decision-making to optimize strategies and achieve scalable growth. Essentially, it helps us sell more, smarter, and faster.
Very complete tool from a user standpoint.
What do you like best about the product?
From a user standpoint, it's a very complete and reliable tool, at least with the way we have it set up. I don’t handle the backend or deal with Salesforce maintenance, so I can’t speak to that side, but as a user, it works really well. Everything I need is there, it's easy to use, and it helps me stay on top of my work.
What do you dislike about the product?
Sometimes it feels a bit heavy or slow, especially with all the customizations. Some tasks take more clicks than they should. I also think the interface could be more modern. It works, but it still has a bit of an old-school look and feel.
What problems is the product solving and how is that benefiting you?
We use Sales Cloud to manage a large and constantly growing book of clients and prospects. We’ve engaged with a wide range of companies over time, and we try to stay in touch with them every few months. Salesforce helps us keep track of all those interactions, stay organized, and make sure nothing falls through the cracks. It also helps us identify and create new business opportunities that we can then pass along to the right teams internally.
Powerful tool
What do you like best about the product?
Salesforce Sales Cloud offers a comprehensive suite of tools that help manage the entire sales cycle—from lead generation to closing deals. I especially appreciate the automation features like workflows, lead assignment rules, and email templates, which significantly reduce manual tasks.
What do you dislike about the product?
The biggest drawback is the complexity of the platform. While it’s powerful, it can be overwhelming for new users.
What problems is the product solving and how is that benefiting you?
tracking the progress, and pricing
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