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What Salespeople need - where they need it!
What do you like best about the product?
What I love best about Salesforce Sales Cloud is that I can build GTM Enablement programs in the place where my organization's Salesforce spends all of their time - Salesforce! I also love that I can tie enablement directly to business goals already tracked and reported on in the platform.
What do you dislike about the product?
I am a relatively new user, and the only thing I can think of is that there is some limited flexibility. For example, I would like to be able to add documents or videos instead of links only. Maybe that's on the roadmap.
What problems is the product solving and how is that benefiting you?
It's helping me tie tracking, reporting and results - hard numbers - to the enablement programs I create. It helps me understand what's working and what might need to be changed/updated.
Currently we are not using, we have taken the demo only
What do you like best about the product?
Powerful Reporting and Dashboards, Activity and Task Automation
What do you dislike about the product?
Customization Requires Technical Expertise
What problems is the product solving and how is that benefiting you?
The Salesforce mobile app is widely used across your organization, offering access to dashboards and reports on the go. This is especially useful for field teams and executives who need real-time insights
Easy to Use
What do you like best about the product?
Sales Cloud offers a broad range of features including lead and opportunity management, sales forecasting, customizable dashboards, AI-driven insights (via Einstein AI), and more. The platform is highly customizable, enabling businesses to adapt it to their unique sales workflows.
What do you dislike about the product?
Due to its extensive features, new users may find it overwhelming at first. Proper training and onboarding are often necessary, especially for smaller teams without a dedicated admin.
What problems is the product solving and how is that benefiting you?
Sales Cloud centralizes all customer data—contacts, communication history, deal status, and support issues—in one unified platform. Automation tools and workflows (e.g., task reminders, email templates, and follow-up triggers) help CSMs focus on high-impact activities.
Salesforce is the sales core you're missing
What do you like best about the product?
Salesforce has proved to be really useful in maintaining a good and healthy pipeline, helping us salespeople to keep things clean and on sight, adding the its ease of use and implementation/integration with Apollo and SalesNav.
What do you dislike about the product?
I think we could benefit from more dropdown menus to make the interface cleaner and friendlier to the eye.
What problems is the product solving and how is that benefiting you?
Is helping me track all accounts history to avoid misunderstanding with other SDRs and SAs
Powerful but Dated – A Mixed Experience
What do you like best about the product?
Powerful and Customizable: Salesforce is incredibly robust and flexible. It allows us to track customer lifecycle, account activity, and key metrics all in one place. The reporting capabilities and integrations with other platforms are top-notch.
Centralized Data: Having all customer and pipeline information centralized helps our team stay aligned and proactive.
Automation: Tools like workflows, triggers, and automation rules help reduce manual work and keep processes consistent.
Centralized Data: Having all customer and pipeline information centralized helps our team stay aligned and proactive.
Automation: Tools like workflows, triggers, and automation rules help reduce manual work and keep processes consistent.
What do you dislike about the product?
Outdated UI/UX: Despite its power, the interface feels dated and unintuitive. Some elements seem stuck in the 90s, and it can take too many clicks to get where you need to go.
Steep Learning Curve: New users often find the system overwhelming, and even experienced users can struggle with the layout or remembering where specific features live.
Performance Lag: Occasionally, pages or reports can be slow to load, especially when dealing with large datasets or complex dashboards.
Steep Learning Curve: New users often find the system overwhelming, and even experienced users can struggle with the layout or remembering where specific features live.
Performance Lag: Occasionally, pages or reports can be slow to load, especially when dealing with large datasets or complex dashboards.
What problems is the product solving and how is that benefiting you?
TRACKING AND MANAGEING ASSIGNED ACCOUNTS.
SFDC - Reporting
What do you like best about the product?
Fast reporting
Sales reporting
Market reporting
Team reporting
Customer enablement
case management
Sales reporting
Market reporting
Team reporting
Customer enablement
case management
What do you dislike about the product?
Integration can be improve.
New UI is very slow
New UI is very slow
What problems is the product solving and how is that benefiting you?
It's helping to maintain the Customer relationship with very ease.
Great CRM with a lot of possibilities
What do you like best about the product?
I really like clean view, cooperation with team, all information in one place
What do you dislike about the product?
Sometimes is hard to delete duplication, because software do not find them
What problems is the product solving and how is that benefiting you?
We are a global company. We can easily track the lead journey, opportunities etc.
good CRM software
What do you like best about the product?
It is nice cloud software that can be easy to use and implementation in my daily work of support and sales, easy to integrate and customer support also good.
What do you dislike about the product?
As of now i did not find any thing that can be not usable in my environment.
What problems is the product solving and how is that benefiting you?
Day by day deals and support for my organizations
A Powerful CRM Platform That Drives Productivity and Customer Success
What do you like best about the product?
I’ve been using Salesforce for over two years in a mid-sized sales organization, and it’s become an indispensable tool for managing customer relationships, tracking sales pipelines, and collaborating across teams. While there’s a learning curve, the benefits are undeniable once everything is properly set up.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error.
My favorite aspect of Salesforce is its flexibility and depth. Being able to tailor fields, workflows, dashboards, and reports to the exact business needs we have is strong. It's not a CRM — it's a whole platform that you can mold to your business processes.
The most valuable feature is the real-time visibility it gives us into our sales pipeline. It is simple for managers to monitor team performance, and sales reps can monitor their leads, opportunities, and follow-ups without anything slipping through the cracks. Integration with applications like Outlook, Slack, and DocuSign also simplifies day-to-day work.
Some key upsides include improved team collaboration, better data-driven decision-making, and higher efficiency in customer engagement. With centralized data and automation tools like Process Builder and Flow, we’ve saved hours in manual work and reduced human error.
What do you dislike about the product?
The interface can be clunky at times, especially Classic view or heavy data that you're working with. Even in Lightning Experience, there are some areas that take too many clicks to do something as simple as it should be. And on top of that, you often need a Salesforce admin to perform something that should be pretty straightforward.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner.
The most useless aspect is perhaps how hard it is to get the most value out of the platform without sufficient training. New users can be in wonder, and the documentation, as thorough as it is, isn't necessarily clear-cut. Additionally, some of the default features are surprisingly limiting unless you pay for add-ons.
The biggest drawback is cost — licenses, add-ons, and third-party tools add up quickly. And performance can sometimes be glacial with large datasets or complex reports. And although the platform is powerful, it does tend to require its own specialized team to handle and maintain in an adequate manner.
What problems is the product solving and how is that benefiting you?
Salesforce addresses the issue of scattered customer information and disparate communication. It brings all interactions, tasks, and customer records into one location, enhancing internal alignment as well as client experience. This results in more effective follow-ups, improved relationships, and greater deal conversion rates.
It's allowing us to automate sales processes, eliminate manual admin tasks, and enhance forecasting. From a business viewpoint, it allows us to make more strategic decisions through the use of real-time data, keeps us consistent in managing customer relationships, and allows for scaling without compromising control over our operations.
It's allowing us to automate sales processes, eliminate manual admin tasks, and enhance forecasting. From a business viewpoint, it allows us to make more strategic decisions through the use of real-time data, keeps us consistent in managing customer relationships, and allows for scaling without compromising control over our operations.
Great Software
What do you like best about the product?
The Salesforce Sales Cloud has been tremendously helpful in my company's sales tracking information. It's super easy to learn the software and to run it by yourself.
What do you dislike about the product?
Nothing at this time has been an issue for me in using this software.
What problems is the product solving and how is that benefiting you?
Having the assistance of a software that helps in not only planning our sales strategy but also helps in keeping up with our performance is very rewarding.
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