Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Streamlined Cloud CRM That Simplifies Sales Processes
What do you like best about the product?
I am in the Salesforce Ecosystem since last 1 year, from my experience I like the whole CRM is build on cloud and one platform to go. If you are using SalesForce Sales Cloud for CRM from Lead capturing to Opportunity closing, it is very streamlined and easy to use.
What do you dislike about the product?
Despite being the biggest CRM in the world, Salesforce still lacks in the new AI era. Still they have introduced many versions of Agentforce in past few years, but it is not ready to compete with other AIs in the market right now.
What problems is the product solving and how is that benefiting you?
Salesforce is trying to retire old excel sheets for business needs, like now no need to track and handle every lead or Account from that boring excel sheet, Salesforce Sales Cloud as the name suggest is on cloud, so any member of SF Org can access data and handle it from anywhere and from any device.
Effortless Sales Management with Excellent Visibility
What do you like best about the product?
Ease of use for Sales people as most of the sales process are ready, gives good visibility of sales funnel, easy access to customer data from anywhere at any point
What do you dislike about the product?
license cost of the software is higher than other similar softwares
What problems is the product solving and how is that benefiting you?
During enterprise customer visit, meeting various people of the same company at different times so was hard to track conversation with each KAM, status of the deal, etc... Sales cloud feature of maintaining contact data at single place with lead which can be accessed from anywhere at any time
Sales Funnel Clarity and Time-Saving Automation
What do you like best about the product?
I like that Salesforce Sales Cloud ensures reps don't waste time on manual follow-ups or updating spreadsheets and copy-pasting notes. Salesforce automates tasks like reminders, workflows, emails, calls, meeting logging, and even AI-assisted data entry. I appreciate the clear ownership it provides over accounts and deals in pipeline stages, and the trustworthy forecasting it offers. Setting up Salesforce was super easy, and our dev team managed it seamlessly.
What do you dislike about the product?
I find the alignment between sales, marketing, and support could be better. Shared data across teams and having a full customer journey or a single customer profile is lacking.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with business scaling and revenue challenges. It centralizes lead management, pipelines, and deal ownership, ensuring forecasting you can trust. It automates tasks, reminders, workflows, and fosters prioritization and effective lead routing, preventing reps from wasting time on manual activities.
Intuitive and Versatile CRM Solution
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use and versatile, allowing you to use it for different things. The ability to integrate it with other tools is also a plus. I also like how it allows you to build charts and interactive modes to see what's going on and organize data, which makes it easier to make good decisions. It's important for us to have organized data and have everything in one place, and Salesforce Sales Cloud helps with that.
What do you dislike about the product?
Not a comment here
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage customer interactions and organize case-related data. It solves the problem of having a centralized repository for cases, enabling my team to leverage shared knowledge effectively.
Effortless Lead Management and Seamless Opportunity Tracking
What do you like best about the product?
1. we are currently using sales cloud product, lead creation to conversion is easy, tracking our opportunities account and contact is easy to handle
2. Setting up meeting invite through client using Einstein is the awesome part.
3.Follow up on leads, assigning lead to new oner super workflow, approval process is nicely managed.
4. structured of handling our data.
5. Almost all our client use the Sales cloud.
6. I use sales cloud daily.
2. Setting up meeting invite through client using Einstein is the awesome part.
3.Follow up on leads, assigning lead to new oner super workflow, approval process is nicely managed.
4. structured of handling our data.
5. Almost all our client use the Sales cloud.
6. I use sales cloud daily.
What do you dislike about the product?
we cannot schedule or invite a group meeting from outlook to CRM on Opportunity.
What problems is the product solving and how is that benefiting you?
managing our Leads and Opportunity, reports and dashboard give the whole insights from this one platform
Effortless Lead Conversion Sets Sales Cloud Apart
What do you like best about the product?
I am working with Sales Cloud from around 2+ years now. Sales Cloud Makes Sales Cycle very smooth. From Lead Creation to Lead Conversion, Opportunity Contact Account Creation, It's very Easy and User-friendly Process.
though whole the Product is like wow...but the Lead Conversion Process that Salesforce Provides is the main differentiator between other CRM products and Salesforce. I have worked on some other CRM's also but the Lead Conversion process in Salesforce is very smooth.
Second Best Functionality is EAC (Einstein Activity Capture). EAC provide seamless syncing of Events and Email between Salesforce Org and Outlook/Gmail. we don't need to make note of emails and events separately; Salesforce automatically sync it for us.
though whole the Product is like wow...but the Lead Conversion Process that Salesforce Provides is the main differentiator between other CRM products and Salesforce. I have worked on some other CRM's also but the Lead Conversion process in Salesforce is very smooth.
Second Best Functionality is EAC (Einstein Activity Capture). EAC provide seamless syncing of Events and Email between Salesforce Org and Outlook/Gmail. we don't need to make note of emails and events separately; Salesforce automatically sync it for us.
What do you dislike about the product?
Whole the Sales Process is very smooth apart from one thing, which if Lead Auto response Rule.
Recently I was working on Lead Auto response Rule, where we were creating Lead through Standard Object API. but Auto response Rule wasn't getting Triggered. afterwards i figured out that Salesforce Doesn't Trigger Auto response Rules when Lead is created through REST API. then i gone through documentation given by salesforce, but that resolution was only applicable for SOAP API. and at the end i have to manually send that Email to User.
Not sure if there is any reason why salesforce is not providing this functionality. but this should work for Lead which is getting created through API.
Recently I was working on Lead Auto response Rule, where we were creating Lead through Standard Object API. but Auto response Rule wasn't getting Triggered. afterwards i figured out that Salesforce Doesn't Trigger Auto response Rules when Lead is created through REST API. then i gone through documentation given by salesforce, but that resolution was only applicable for SOAP API. and at the end i have to manually send that Email to User.
Not sure if there is any reason why salesforce is not providing this functionality. but this should work for Lead which is getting created through API.
What problems is the product solving and how is that benefiting you?
As Developer/Consultant i have Implemented many Use cases for Customers.
but one key Problem that Salesforce Solve is to Prioritization of Lead using Lead Scoring. this is standard Functionality that salesforce gives for prioritizing the Lead.
but one key Problem that Salesforce Solve is to Prioritization of Lead using Lead Scoring. this is standard Functionality that salesforce gives for prioritizing the Lead.
Outstanding Experience with Exceptional Results
What do you like best about the product?
Sales Cloud is simple to use for our sales process and also you get mobile app by which I can use it on the go. Also it can be integrated with various system which we use like concur, conga composer, performa.
What do you dislike about the product?
Einstein Activity Capture is not working properly some times and take longer time to sync due to which we are not able to track all the opportunities latest activities
What problems is the product solving and how is that benefiting you?
Overall salesforce is helping us to manage campaign to leads conversion, sales process and then in billing and invoicing. Also it helps us in resource management. For that we have bought Certinia PSA license.
Empowers Lead Management and Integration
What do you like best about the product?
I appreciate how Salesforce Sales Cloud helps us create a lead management system and provides insights on user sales, like leads to contact and the campaigns they are associated with. I love that I can use leads, contact, and other relevant data with Marketing Cloud to target customers for relevant experiences rather than random promotions. I find the email to case feature, Einstein lead scoring, and AI email generation especially useful for creating connected experiences. The setup was pretty easy too since most things are configurable.
What do you dislike about the product?
One user can have multiple IDs if duplication rules are not set up properly, and sometimes the speed of the instance is an issue. It can take a lot of time to process some things and open pages.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for a unified lead management system, gaining insights into lead sources and associations. It integrates with Marketing Cloud to deliver targeted, personalized experiences beyond mass promotions, offering valuable contact insights.
Comprehensive CRM with Robust Automation
What do you like best about the product?
I like Salesforce Sales Cloud because it provides a 360-degree view of the customer, which is very valuable as it helps teams personalize outreach and build stronger relationships. I find it very easy to use, which makes tasks more manageable. The powerful automation within the platform is also a significant highlight for me.
What do you dislike about the product?
I find the complexity and learning curve challenging because new users could feel overwhelmed at the beginning. There are some reporting limitations, and the cost and licensing complexity can be confusing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves every kind of problem for us. It provides a complete picture of the customer, helping teams personalize outreach and build stronger relationships, and it's very useful with its ease of use and powerful automation.
All-in-One Platform for Effortless Data and Activity Management
What do you like best about the product?
It allows customers to manage everything on a single platform, including all types of data and activities, even those related to their subsidiary companies.
What do you dislike about the product?
The platform can be a little challenging to grasp at first, but once you get the hang of it, you won't want to use anything else!
What problems is the product solving and how is that benefiting you?
Boosting engagement and generating more leads for the company.
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