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Gets it Done
What do you like best about the product?
Once enabled properly its easy to navigate and use.
What do you dislike about the product?
sometimes a bit too clunky with many things on the screen.
What problems is the product solving and how is that benefiting you?
easy to create dashboards for reporting and keeping track of my pipeline.
Salesforce Has Been One of the Worst Business Decisions We've Made
What do you like best about the product?
I guess just that it's a CRM that connects to a marketing automation platform. But it's of no value to a company that doesn't have millions of dollars to spend on it annually.
What do you dislike about the product?
We’ve been using Salesforce since 2020, and I can honestly say it’s been one of the most frustrating and disappointing experiences we've had with any vendor.
From the beginning, we were upsold on a variety of products—most of which are so difficult to implement or maintain that they’re practically unusable without hiring third-party implementation partners (which, by the way, are extremely expensive and rarely productive). The platform is incredibly complex and not remotely user-friendly for small to midsize teams without dedicated technical staff.
Instead of helping us optimize what we already pay for, Salesforce has constantly pushed us to buy more. Anytime we’ve tried to make changes to our contract to better align with our actual business needs, we’re met with resistance or told it’s “too late.” They’ve also blindsided us with overage charges—on file storage, contact counts, and other usage metrics we were never clearly warned about.
Their account management is beyond disappointing. There is no real support, no advocacy, and absolutely no empathy. It’s a black hole of bureaucracy where no one seems empowered to do anything other than forward your issues to someone else—who also can’t help.
Salesforce is a massive company, and it shows. All they seem to care about is revenue. Not value. Not customer success. Certainly not relationships. Just how much more they can get from your account.
We’re counting down the days until our contract is up, and I would strongly advise any business—especially smaller or leaner teams—to think twice (or three times) before locking into a long-term agreement with Salesforce. It’s been a costly and demoralizing mistake.
From the beginning, we were upsold on a variety of products—most of which are so difficult to implement or maintain that they’re practically unusable without hiring third-party implementation partners (which, by the way, are extremely expensive and rarely productive). The platform is incredibly complex and not remotely user-friendly for small to midsize teams without dedicated technical staff.
Instead of helping us optimize what we already pay for, Salesforce has constantly pushed us to buy more. Anytime we’ve tried to make changes to our contract to better align with our actual business needs, we’re met with resistance or told it’s “too late.” They’ve also blindsided us with overage charges—on file storage, contact counts, and other usage metrics we were never clearly warned about.
Their account management is beyond disappointing. There is no real support, no advocacy, and absolutely no empathy. It’s a black hole of bureaucracy where no one seems empowered to do anything other than forward your issues to someone else—who also can’t help.
Salesforce is a massive company, and it shows. All they seem to care about is revenue. Not value. Not customer success. Certainly not relationships. Just how much more they can get from your account.
We’re counting down the days until our contract is up, and I would strongly advise any business—especially smaller or leaner teams—to think twice (or three times) before locking into a long-term agreement with Salesforce. It’s been a costly and demoralizing mistake.
What problems is the product solving and how is that benefiting you?
It's not benefiting us in any way. We use it only for task management and note taking.
Salesforce Sales Cloud
What do you like best about the product?
It’s great for keeping everything in one place—opportunities, contacts, tasks, notes, all of it. The customization options are solid, and IF it’s set up the right way, it gives you a really clean view of your pipeline and where deals stand. The integrations with other tools (like Gmail, Slack, and Gainsight) are super helpful too, especially for staying on top of follow-ups without bouncing around between platforms.
What do you dislike about the product?
It's a lot, it's huge. It takes a team to admin especially in a large org like ours where we have a massive team, different types of sales reps, and constant acquisitions – leaving a tremendous amount of repetitive data, or lack of adoption completely.
What problems is the product solving and how is that benefiting you?
Our main CRM, it keeps everything under one roof and integrates with everything.
Salesforce for Account Mangers
What do you like best about the product?
I like how it makes things organized, and helps me keep track of customer info.
What do you dislike about the product?
Nothing at the moment there is so many features I want to get better at.
What problems is the product solving and how is that benefiting you?
Helping organize customer data and streamline workflows
"Salesforce Streamlines CRM with Powerful Tools"
What do you like best about the product?
I love how Salesforce Sales Cloud keeps everything organized and customizable—it’s like a smart sales hub tailored to our workflow.
What do you dislike about the product?
It can feel overwhelming at first,there are so many features that the learning curve is pretty steep, especially for new users.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us track leads, manage pipelines, and stay on top of follow-ups—all in one place. It’s saving us time, reducing missed opportunities, and keeping the whole team aligned.
Works well for all we need - difficult set up though
What do you like best about the product?
It's been very flexible to handle all the complexity of our. customer data and maange tons of integrations, automations, and calculations at scale/
What do you dislike about the product?
Can be overcrowded and a bit difficult to use. there are also some really annoying limitations such as to creating reporting row and summary level formulas, removing duplicates in graphing and dashboarding as well as lack of transparency over field calculations if you've not got admin access.
What problems is the product solving and how is that benefiting you?
We're keeping track of everything in Salesforce, and it's serving as a great real time datasource to generate insights re our sales team and real time to support hypotheses and programmes to help us improve GTM function
Salesforce offers a powerful and highly customizable CRM experience.
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its end-to-end visibility of the sales pipeline, with powerful tools for lead and opportunity tracking, automation of sales tasks, and real-time reporting,
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can be overly complex and unintuitive for new users, often requiring extensive training or admin support to fully leverage its capabilities
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving problems related to disorganized customer data, lack of sales visibility, and manual sales processes. By centralizing all sales activities in one platform, it helps streamline workflows, improve collaboration, and provide real-time insights, ultimately boosting productivity, shortening sales cycles, and increasing revenue predictability.
Salesforce Helps Optimize Lead Quality
What do you like best about the product?
The ability to drill down to leads, and utilize reporting to effectively analyze lead quality and volume. The filters and reporting tools are comprehensive and robust in terms of a full-stack performance marketing mindset.
What do you dislike about the product?
Slow load times for large reports or data sets. Exporting reports can get quite messy and convoluted when dealing with specific reporting views.
What problems is the product solving and how is that benefiting you?
Lead scoring, revenue analysis and demo rates. Lead scoring is a way for my team to identify SQLs generated through our marketing initiatives. We are able to view each leads sales funnel, and qualification notes, this enables us to make optimization to our marketing stack and strategies to increase lead quality rate. Revenue analysis helps us track the pipeline generated by various account sizes, verticals, and products. Analyzing demo rates from our marketing programs are helpful in allocating budget to better performing assets.
Salesforce
What do you like best about the product?
I like the ease of use and ability to customize fields
What do you dislike about the product?
There could be more automation in filling stuff out
What problems is the product solving and how is that benefiting you?
It's our main CRM - used to track customer progress and engagement
Very good and reliable software
What do you like best about the product?
How easy salesforce is to use and how straight forward it is
What do you dislike about the product?
Sometimes it can be slow to load and names don't pop up when you put in notes
What problems is the product solving and how is that benefiting you?
How we organize my customers
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