Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless Order Updates and Effortless Email Integration
What do you like best about the product?
I work with a client that utilizes Salesforce and find it useful to update order status. The integration with email for new orders and being able to update existing orders is easy to navigate and understand.
What do you dislike about the product?
When clicking on the link in the new order email, it would be beneficial to have the app take me straight to the order instead of logging in then typing/pasting the work order in the search field.
What problems is the product solving and how is that benefiting you?
The advantages of using the dashboard help keep track of outstanding work orders, parts and technicians' work.
Excellent for Data Integration and Productivity Enhancement
What do you like best about the product?
This tool assists me in merging and integrating sales data, which I can then use to improve customer satisfaction and boost employee productivity.
What do you dislike about the product?
The software tends to slow down when handling large volumes of data, and a subscription is required for more advanced features.
What problems is the product solving and how is that benefiting you?
It helped me analyze sales data, improve lead scoring, and enhance sales engagement, which ultimately boosted key metrics like profit and overall sales.
Easy Integration and User-Friendly, But Pricey
What do you like best about the product?
I like Salesforce Sales Cloud because of its easy integration with other tools, like Apollo.io, Zoom Video, or ZoomInfo, which can be done in just 5 minutes. The simple interface is great for finding leads, accounts, deals, and keeping track of conversations with prospects. Also, the initial setup was very easy for my team.
What do you dislike about the product?
Pricing is the only concern as it's costly compared with competitors
What problems is the product solving and how is that benefiting you?
I manage leads, send emails, and track conversations with prospects effortlessly, thanks to Salesforce Sales Cloud's intuitive interface and easy integration with tools like Apollo.io and Zoom.
Outstanding Experience with This Software
What do you like best about the product?
The Salesforce mobile app is robust, allowing me to update deals, log calls, and review dashboards from anywhere. It also integrates with Gmail, Outlook, WhatsApp, Slack, ERP tools, marketing platforms, and even custom apps via API.
What do you dislike about the product?
The cost is extremely high, and the user interface can be slow and occasionally feels cluttered. Additionally, the storage options are very expensive.
What problems is the product solving and how is that benefiting you?
Previously, there was poor lead follow-up, but now the sales process is automated and structured. Earlier, there was a lack of visibility, which has been addressed with clear reporting and dashboards.
Salesforce sales cloud
What do you like best about the product?
The most i like about Salesforce is its ease of use and user interface
What do you dislike about the product?
The most dislike i like about salesforce is they were not organized properly
What problems is the product solving and how is that benefiting you?
It helps me with call tracking and updating records
Userfriendly Salesforce Sales Cloud!
What do you like best about the product?
I like that it’s easy to use and very user-friendly.
What do you dislike about the product?
I dislike that it doesn’t alert you when you’re creating a duplicate entry.
What problems is the product solving and how is that benefiting you?
It brings everything together in one place, which makes my work more organized and efficient.
Streamlined Sales Workflow and Clear Pipeline Visibility
What do you like best about the product?
What I like best about Salesforce Sales Cloud is that it has helped my company manage the sales workflow more clearly. With the help of the platform, you can easily view the entire sales pipeline and see all the new leads and closed deals the company has generated. This helps the company track the whole progress of leads and understand what each team member is working on.
What do you dislike about the product?
At the moment I'm happy with all the features Salesforce Sales Cloud has to offer.
What problems is the product solving and how is that benefiting you?
The problem being solved is to have a centralized platform to track leads' progress and completed deals.
Accurate Tasking and Opportunity Growth
What do you like best about the product?
I like that Salesforce Sales Cloud makes me very accurate with tasking and probably enjoy seeing my opportunities grow when I add deals to my pipeline. The initial setup was also very easy.
What do you dislike about the product?
Sometimes it can be laggy or create false accounts.
What problems is the product solving and how is that benefiting you?
It lets me be very accurate with tasking.
Centralized Customer Data and Streamlined Sales Processes
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how easily it centralizes customer information and makes the entire sales process more organized. Features like customizable dashboards, automation, and pipeline visibility really help teams stay aligned and make faster decisions.
What do you dislike about the product?
Sometimes the amount of clicks needed to complete simple tasks can be frustrating, especially for sales reps who want to work fast.
What problems is the product solving and how is that benefiting you?
It improves forecasting, increases sales productivity, and enhances team collaboration.
For me, this means better visibility into performance, easier reporting, and more confidence in planning and execution.
For me, this means better visibility into performance, easier reporting, and more confidence in planning and execution.
Scalable Flexibility with High Setup Complexity
What do you like best about the product?
What I like most about Salesforce Sales Cloud is its scalable flexibility, anchored by the Opportunity Object. The Opportunity object acts as the digital representation of a potential sale, providing necessary structure with standardization and predictability. The platform is infinitely adaptable to any industry or business process through low-code and no-code tools, enhancing process automation with Flow and custom objects and fields. Moreover, the AppExchange offers a marketplace for integrated solutions that enhance functionality. Additionally, the platform consolidates all sales tasks into one place, changing how a Sales Rep spends their time by providing a unified view, and integrates AI with Einstein to improve productivity. This combination of a rigid backbone for management and reporting with flexible customization makes Salesforce Sales Cloud powerful for everyone from the Admin to the VP of Sales.
What do you dislike about the product?
The biggest pain points are not with the platform itself, but with the cost, complexity, and maintenance required to run it effectively. 1. The Cost & Licensing Complexity: The initial cost of licenses is high, and the price structure can be complex. Hidden costs of add-ons quickly inflate the total cost. Also, accessing timely and high-quality support often requires a higher-tier support package. 2. The Steep Learning Curve and User Experience: While powerful, the platform can be overwhelming with a cluttered UI for the average Sales Rep. The Admin/User divide is significant with a steep learning curve. 3. Over-Customization and Technical Debt: Flexibility can lead to over-customization, needing specialized consultants to maintain, and accumulating technical debt, resulting in higher long-term maintenance costs.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the 'Black Box' pipeline problem by providing visibility into revenue forecasting, secures data continuity through a 360-degree customer view, and reduces admin fatigue with automation—enhancing forecasting accuracy, institutional memory, and user adoption.
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