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Salesforce.com Review
What do you like best about the product?
Salesforce.com is a powerful and highly customizable CRM platform that has become the industry standard for managing customer relationships, sales pipelines, and business operations. Its scalability and vast ecosystem of integrations make it suitable for organizations of all sizes, from startups to large enterprises.
What do you dislike about the product?
Our current Salesforce setup lacks built-in account planning tools and org charts, which I’ve found extremely valuable in past organizations. Having structured account plans and visual org mapping directly within the CRM helps drive more strategic engagement, improves team alignment, and makes it easier to identify gaps or key decision-makers. Adding these features — either natively or through integrations — would be a big improvement in how we manage and grow accounts.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving several key problems by centralizing and organizing all sales activity in one place.
Benefits include:
Visibility into top accounts: Easy access to prioritized accounts helps focus effort where it matters most.
Centralized contacts: Keeps all stakeholders organized and connected to the right opportunities.
Clear next steps: Tracks tasks and follow-ups, ensuring nothing falls through the cracks.
Quoting: Streamlines the quote creation and approval process, accelerating deal cycles.
6sense integration: Provides intent data and insights to identify and act on buyer behavior.
Dashboards: Offers real-time views into sales activity, pipeline health, and rep performance, enabling better coaching and forecasting.
Benefits include:
Visibility into top accounts: Easy access to prioritized accounts helps focus effort where it matters most.
Centralized contacts: Keeps all stakeholders organized and connected to the right opportunities.
Clear next steps: Tracks tasks and follow-ups, ensuring nothing falls through the cracks.
Quoting: Streamlines the quote creation and approval process, accelerating deal cycles.
6sense integration: Provides intent data and insights to identify and act on buyer behavior.
Dashboards: Offers real-time views into sales activity, pipeline health, and rep performance, enabling better coaching and forecasting.
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Very cool but complex
What do you like best about the product?
It's very robust and it integrates well with other tools
What do you dislike about the product?
I'm from ops so I'm good at learning new tools and processes, but I do know many people who just don't know how to use it because it is more complex than it should be
What problems is the product solving and how is that benefiting you?
I mostly create reports and solve all my sales questions going through salesforce. It's basically always opened.
A large database with a lot of partner solutions
What do you like best about the product?
They have a ton of marketshare and a lot of packaged apps built by third parties as a result.
What do you dislike about the product?
It's slow, search is poor, and it's easy to overly customize
What problems is the product solving and how is that benefiting you?
It's not solving a problem per se. It just provides a single place to store activity about our sales process and who we engage with.
Awesome ! Cloud for Sales
What do you like best about the product?
The Sales Cloud's Sales Process helps in organizing customer data, automating the tasks and offer smart insights. It helps to close deals faster, and make data-driven decisions.
Also Integration in this is quite good! Also, the customer support is great.
Also Integration in this is quite good! Also, the customer support is great.
What do you dislike about the product?
The Sales Cloud is expensive and complex for smaller teams. This cloud customization requires technical help. Some people may find interface cluttered, while it offers many features, not all necessary for every business.
What problems is the product solving and how is that benefiting you?
The Sales Cloud's Sales Process helps in organizing customer data, automating the tasks and offer smart insights. It helps to close deals faster, and make data-driven decisions.
Best overall CRM out there
What do you like best about the product?
Salesforce Sales Cloud is very easy to use and helps keep all customer information in one place. It makes tracking leads, opportunities, and sales activities simple and organized. The reports and dashboards are helpful for understanding sales performance.
What do you dislike about the product?
It can be expensive, especially for small businesses. Sometimes, it also feels a bit slow or overwhelming because there are so many features, and it takes time to learn everything.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of managing customer relationships and sales processes in one central place. Before using it, tracking leads, follow-ups, and deals was confusing and often led to missed opportunities. Now, everything is organized, and I can easily see where each deal stands. It also helps the team collaborate better and stay on the same page, which has improved productivity and helped us close deals faster.
Salesforce CRM is elite!
What do you like best about the product?
I've lived in and breathed this solution for 8 years now and loved how, as a salesperson, I could do everything in this singular platform - track touchpoints (and look at historical ones), create quotes in CPQ, view approval statuses, send agreements out for signature, create cases to cross-functional orgs, view pre-built dashboards specific to my role (or create my own), view iframes from other integrations, and the list goes on. It's incredibly easy to use and keeps me organized and efficient in a very fast-paced environment. I've seen other orgs try to stitch various solutions together to try to create this level of robustness, but you're left with a bunch of disjointed systems that don't talk to eachother, resulting in duplicate efforts across various open browsers and no source of truth/holistic customer view. Save your reps and yourself the headache and just get Salesforce!!!!
What do you dislike about the product?
Since I so heavily rely on Salesforce, the only downside is when there is an outage. However, in my 8 years using it, I've only experienced ONE outage -- that's quite impressive if you ask me!
What problems is the product solving and how is that benefiting you?
Holistic customer view, closed booked revenue, open pipeline, touchpoint tracking -- it keeps me organized so I know where I should spend my time. The single source of truth across the business also keeps leadership off my back!
Awesome product
What do you like best about the product?
You can customize reports to make everything easy to find
What do you dislike about the product?
I don't have any dislikes. I'd say if anything just knowing how to utilize so many choices
What problems is the product solving and how is that benefiting you?
It lets me see where I am in certain categories for the week. This helps me stay productive in my role
Easy to implement and configure cloud solution
What do you like best about the product?
Easy and effective User interface for navigation
What do you dislike about the product?
Branding localization sometime difficult to do with this.
What problems is the product solving and how is that benefiting you?
Efficient and effective Sales cycle for increasing top line growth.
Boosting Sales Efficiency with Salesforce Sales Cloud
What do you like best about the product?
The implementation was smooth, and the onboarding resources (documentation, tutorials and support articles) were incredibly helpful. We were able to integrate it with our existing systems for revenue recognition and it has improved collaboration across teams. Further, the customization options allow us to tailor the platform to our specific needs.
What do you dislike about the product?
The extensive range of features were initially overwhelming, resulting in a steep learning curve that requires time and training. We had to hire specialist resources to get the full value of the platform.
What problems is the product solving and how is that benefiting you?
Opportunity Visibility: The tool gives us clear visibility into each sales opportunity in our pipeline. This transparency helps our sales team manage their deals more effectively, allowing for quicker decision-making and ultimately boosting our conversion rates.
Data-Driven Insights: The advanced reporting and analytics features enable us to make informed, data-driven decisions. We can analyze sales patterns, monitor team performance, and generate forecasts, which helps us align our strategies with market trends.
Collaboration Across Teams: By integrating seamlessly with other tools and departments, we were able to achieve better collaboration between sales, marketing, and customer support. This coordinated approach ensures everyone is aligned and working towards common goals, enhancing productivity.
Data-Driven Insights: The advanced reporting and analytics features enable us to make informed, data-driven decisions. We can analyze sales patterns, monitor team performance, and generate forecasts, which helps us align our strategies with market trends.
Collaboration Across Teams: By integrating seamlessly with other tools and departments, we were able to achieve better collaboration between sales, marketing, and customer support. This coordinated approach ensures everyone is aligned and working towards common goals, enhancing productivity.
All your client details in on place
What do you like best about the product?
I love the way you can tailor workflows to match any business objectives, and it has great analysis.
What do you dislike about the product?
Can be costly and a bit complex. It can be a bit laggy at times.
What problems is the product solving and how is that benefiting you?
It helps keep all customer interactions, history, contact info, tasks and prospects in one shared place.
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