Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Tremendous power and versatility - but almost to the point of overwhelm
What do you like best about the product?
Salesforce Sales Cloud is great because it can be customized down to the brass tacks for any organization and their needs.
What do you dislike about the product?
The pro is also the con - because of the vast customization options, it's easy to have built for one department that doesn't translate to others. For example, our org built it out for Finance rather than Sales initially so some of the buildout doens't make sense. This is definitely not a product fault, of course, but ideally, there would be a way to make different templates or versions ot be used by different departments.
What problems is the product solving and how is that benefiting you?
As someone in a joint Account Executive/Account Manager role, it's important for me to be able to manage, from a high level and also a drilldown, all existing customers and prospects and the stages that each opportunity is in. I love the dynamic nature of report building and the ability to filter or categorize by virtually any field based on what is important to me. The vast amount of integrations (I currently use the BoostUp, Docusign and Clari (Groove) integrations) helps me keep one centralized space to track and plan for all my sales opportunities.
I think Salesforce can be overwhelming for a new rep or user to pick up. It is not particularly aesthetic and the UI isn't always easy to navigate. It's kind of similar to snowboarding; as they say, "hard to learn, easy to master." For more seasoned reps, it can be a super powerful tool.
I think Salesforce can be overwhelming for a new rep or user to pick up. It is not particularly aesthetic and the UI isn't always easy to navigate. It's kind of similar to snowboarding; as they say, "hard to learn, easy to master." For more seasoned reps, it can be a super powerful tool.
Salesforce Review
What do you like best about the product?
I like that Salesforces can be intergrated with your email and how it keeps up with how many times you have contacted your leads.
What do you dislike about the product?
I am not sure if this is a Salesforce issue or not but sometimes the information provide to use through the leads we receive through Salesforce is not a valid lead. The information is for the prospect is sometimes incorrect.
What problems is the product solving and how is that benefiting you?
It is helping us with maintaining our perspective clients. It is also helping us with converting potential clients to actually clients.
Salesforce cloud review
What do you like best about the product?
What I like most is the customization options salesforce provides , I also like the community support salesforce provides.
What do you dislike about the product?
What I dislike the most is the cost, the platform can be a little expensive for some users .
What problems is the product solving and how is that benefiting you?
Sales force is helping me when it comes to organizing customer data , which helps with better decision making .
Powerful and does what you need - just don't get lost
What do you like best about the product?
Powerful, connects multiple tools and abilities into a hollistic package.
Also allows for a lot of customization.
Also allows for a lot of customization.
What do you dislike about the product?
It's possible to get lost, or to miss opportunities, if you don't have an expert onboarding and supporting you.
What problems is the product solving and how is that benefiting you?
Connecting multiple efforts, from marketing, lead gen, sales enablement, pre-sales, sales - all the way down the funnel and connected to business results.
At each stage it can provide tools to assist and monitor the work done.
At each stage it can provide tools to assist and monitor the work done.
Salesforce review
What do you like best about the product?
the management of opportunities, accounts, contacts, and current status of the funnel
What do you dislike about the product?
limited to downloading reports, difficulty in creating reports, and more information about the funnel
What problems is the product solving and how is that benefiting you?
everything is okay, improve the reporting
Easy to navigate
What do you like best about the product?
The dashboar interface is easy and provide actionable visualizations to support reports extract and reaching specifc data - easy data-driven decision-making.
What do you dislike about the product?
At first glance information looks confusing. I would enjoy having a dinamic tutorial playing on my first login. I use almost everyday checking timecards and employee/contractors information.
What problems is the product solving and how is that benefiting you?
On my end the most important is that Salesforce centralize our operations, reducing the time and data loose while switching between platforms and improves data accuracy on the reports I need to extract.
Not the leader it used to be
What do you like best about the product?
Integrates natively with almost every other platform
Easy to find vendors to support your SFDC org
Fully featured
Easy to find vendors to support your SFDC org
Fully featured
What do you dislike about the product?
Can be clunky to use
Frustrating limits in strange places - e.g. can only mass update 200 records at a time
Expensive to get the latest features
Frustrating limits in strange places - e.g. can only mass update 200 records at a time
Expensive to get the latest features
What problems is the product solving and how is that benefiting you?
Houses considerable amounts of data for our organization and clients.
Salesforce sales cloud is great tool for managing accounts,contacts,relationships with custom report
What do you like best about the product?
Its kanban boards and sales path.Cutomizable real time reports and dashboards.Its process builder and workflow rules streamline the sales cycle.Salesforce mobile app allows to access CRM from anywhere.It provides accurate AI based sales forecasts.It has a feature called chatterwhich allows to share updates within salesforce quickly.I have been regularly using this tool for past 5 years for my day to day work.
What do you dislike about the product?
Nothing to dislike about this tool but salesforce is cosidered expensive so pricing can be an issue for small companies.While salesforce is highly customizable, extensive modification require experienced developer.Sometimes its slow while loading the dashboards or reports particularly when there is a significant data volume.
What problems is the product solving and how is that benefiting you?
The vast range of features and customization options can make salesforce a little difficult for new users which often need formal training or experienced admin.But this complexity translates into flexibility and scalability. Once mastered users gain access to advanced tools like automation,analytics and AI which improve the productivity in long run.
All for sales management
What do you like best about the product?
It stores all sales process, deals and literally every interaction with customers and prospects.
What do you dislike about the product?
No easy to understand and navigate in the beginning.
What problems is the product solving and how is that benefiting you?
Stores all touch points with customers and prospects so helping us to close the deals and identify unhappy customers.
Sales Force overview
What do you like best about the product?
Better user interface and user experience
What do you dislike about the product?
Some time it lags while using this application.
What problems is the product solving and how is that benefiting you?
It help us to create deals related opportunity at one place and record management.
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