Sales Force Review
What do you like best about the product?
it is very easy to customize and make changes to as your company grows and changes
What do you dislike about the product?
it was a little hard to navigate at first
What problems is the product solving and how is that benefiting you?
our previos soft ware could not keep up with the amount of sales we have and could not keep up with the inovations we are implementing
Salesforce Sales Cloud is used to reduce user's manually work.
What do you like best about the product?
The best part of salesforce sales cloud is automation capabilities.
with help of sales cloud we can create flow, apex class that can be make to the easy for our work.
What do you dislike about the product?
The biggest disadvantage is cost because some advance features are not avilable in free.
What problems is the product solving and how is that benefiting you?
salesforce sales cloud can make my work easy because it can be provided automation services.
Overall Positive but cumbersome experience
What do you like best about the product?
A lot of possibilities
Good report and dashboard functionalities
What do you dislike about the product?
Very bad mobile UX (The App is horrible)
Complex setup, often complex account structures
What problems is the product solving and how is that benefiting you?
Central view of pipeline and opportunities
Opportunity tracking
Contact & prospect management
Sales strategies have benefited from user-friendly features and visibility
What is our primary use case?
My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales processes and business development deals, ensuring seamless pipeline management and data-driven decision-making.
Additionally, I utilize Salesforce’s reporting capabilities to generate insights for new business management, enabling proactive engagement and strategic growth planning. In previous projects, particularly in the automobile industry, I used Salesforce to manage global car orders through a customer portal, enhancing operational efficiency and customer experience.
How has it helped my organization?
Overall, Salesforce Sales Cloud has been instrumental in driving growth, optimizing workflows, and ensuring a more structured and efficient sales approach within our organization.
What is most valuable?
Salesforce’s user-friendly interface makes it effortless to track business reports, manage tasks, and access key sales data efficiently. The ability to segregate tasks by focus areas provides quick visibility into new business management and reporting, ensuring streamlined operations.
Additionally, its clear visibility and intuitive navigation enhance data management and cross-departmental collaboration, making it a valuable tool for tracking progress, optimizing workflows, and driving business growth.
What needs improvement?
Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view.
Additionally, introducing faster data retrieval and real-time updates in the next release would further strengthen Salesforce’s ability to support high-volume transactions and dynamic sales environments.
For how long have I used the solution?
I have been utilizing Salesforce on this project for approximately two years, gaining extensive hands-on experience in its capabilities and functionalities. While I have also worked with Salesforce on previous projects, my involvement was not as in-depth. However, each experience has contributed to my growing proficiency in leveraging Salesforce for streamlining sales processes, enhancing customer relationships, and driving operational efficiency
What do I think about the stability of the solution?
AWS has proven to be a highly stable and reliable cloud platform, ensuring consistent performance and uptime. Throughout my experience, I have not encountered any major degradation in service availability. Any challenges faced were primarily related to configuration, deployment, or coding aspects, rather than inherent platform issues.
AWS’s resilient infrastructure, global scalability, and robust failover mechanisms make it a dependable solution for mission-critical workloads, high-availability applications, and large-scale business operations.
However, Salesforce has demonstrated exceptional stability, with no significant performance degradation during my experience with the platform. Any challenges encountered were primarily related to custom development and configuration, rather than inherent issues with Salesforce itself.
Its robust infrastructure ensures consistent uptime, reliable performance, and seamless user experience, making it a dependable solution for managing complex business processes at scale.
What do I think about the scalability of the solution?
Salesforce is highly scalable, offering seamless adaptability to evolving business needs. It efficiently supports growing workloads, increasing data volumes, and expanding user bases without compromising performance.
During development, the client-provided platform demonstrated excellent scalability and user-friendliness, ensuring a smooth experience while accommodating business growth and process optimization. Its flexible architecture makes it a reliable solution for both small teams and large enterprises.
Which solution did I use previously and why did I switch?
Yes, I have previously worked with AWS, particularly on a project focused on automation in the education industry, where it was primarily used for data management and training booking systems. AWS provided a scalable and flexible cloud infrastructure, enabling efficient handling of large datasets and automated workflows.
However, on other hand Salesforce started to use for its CRM capabilities, advanced sales tracking, and seamless business development tools. Salesforce offers better customer relationship management, pipeline visibility, and integrated analytics, making it a more comprehensive solution for sales-driven operations and strategic decision-making.
How was the initial setup?
The initial setup of Salesforce was a structured process that required custom configurations and integrations to align with project requirements. During my involvement in an automobile industry project, we implemented multi-language support within Salesforce to accommodate users across different regions.
This setup involved custom coding, localization configurations, and integration of language packs to ensure seamless user experience and accessibility. By leveraging Salesforce’s customization capabilities, we successfully enhanced global usability, allowing regional teams to operate efficiently in their preferred languages while maintaining a unified sales management system.
What was our ROI?
The Return on Investment (ROI) with Salesforce has been significant, particularly in streamlining sales operations, improving data visibility, and enhancing collaboration across teams. we have effectively addressed this by providing structured guidance and step-by-step instructions through documentation and internal training sessions.
By ensuring proper onboarding and support, we have enhanced user adoption, efficiency, and overall productivity, maximizing the value derived from Salesforce within our organization.
What's my experience with pricing, setup cost, and licensing?
When considering AWS setup costs, pricing, and licensing, it’s important to evaluate your business needs, workload requirements, and cost optimization strategies.
Same for other Clouds as well..
What other advice do I have?
the platform offers robust functionalities and a comprehensive feature set that effectively supports business operations. I have developed strong expertise in navigating its capabilities, optimizing workflows, and leveraging its tools to drive efficiency.
Overall, I would rate the solution an eight out of ten for its versatility, user-friendly interface, and ability to streamline processes, making it a valuable asset for business success.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Salesforce Sales Cloud: Powerful but Complex
What do you like best about the product?
This feature centralizes all customer and lead information, providing a complete view of interactions and helping sales teams nurture relationships more effectively.
What do you dislike about the product?
There have been reports of unresponsive customer service, with some users experiencing delays in getting their issues resolved.
What problems is the product solving and how is that benefiting you?
Sales Cloud integrates seamlessly with marketing tools, enabling targeted campaigns and better alignment between sales and marketing efforts.
Been the Top CRM for Along time and there is a Reason
What do you like best about the product?
Integrates with any software. Always pushing the boundaries of CRM R&D. It stays on top as the best CRMs, so certifications here genuinely help admins grow their careers quickly.
What do you dislike about the product?
It's pretty pricy, and support even with Premier Support is not the greatest. They also seem to be always pushing a new product.
What problems is the product solving and how is that benefiting you?
Allows us to track our customers from initial creation all the way to Customer Success. Stores prospect and customer data while enabling us to forecast, review the pipeline, and even create quotes with its additional CPQ feature. Ultimately, we need a single source of truth for our customer and sales data, and this is it.
Great results
What do you like best about the product?
This is build really well where I use it for filing tickets for my clients in one of the process that I work for.
What do you dislike about the product?
So far all good. It in the beginning confused me but later on when I learned it became very easy to handle within 2 days
What problems is the product solving and how is that benefiting you?
As mentioned before to actually keep track on our clients as well as the past history we can pull out very easily.
How does Salesforce help me do a better job in sales
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes everything in one place. From tracking leads to managing opportunities, it helps me stay organized and on top of everything.
What do you dislike about the product?
One thing I don’t love about Salesforce Sales Cloud is the complexity when it comes to customization. While it’s great that you can tailor the platform to your exact needs, it does require a fair amount of time and expertise to really get it to match your processes.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving a lot of the issues we face with managing leads, tracking opportunities, and keeping everything organized, since it consolidates all customer and sales data in one place, which makes it super easy to track the full sales journey from prospecting to closing.
Awsome to work with!
What do you like best about the product?
Salesforce Sales Cloud is great because it combines a ton of useful tools into one platform, making it super handy for sales teams
What do you dislike about the product?
One common frustration with Salesforce Sales Cloud is its complexity. While it’s feature-rich, the learning curve can be steep, especially for new users. Customization options are extensive, but they can feel overwhelming without a dedicated admin or technical expertise. Also, the cost can be a downside for smaller businesses
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves problems related to sales process inefficiencies, lack of customer insights, and team collaboration. It centralizes customer data, making it easy to track leads, opportunities, and interactions in one place
My experience with salesforce CRM
What do you like best about the product?
Salesforce is the best CRM software which a company or firm can use to manage theirs leads and update client stage and for doing proper seggregation of the leads and ensuring a smooth management of data authenticity and also allows one to update client interaction or client stages .
What do you dislike about the product?
One thing i dislike the in salesforce is sometimes it holds up too long or takes too much time to process or start .
What problems is the product solving and how is that benefiting you?
Salesforce is solving a problem of customer realtionship management where one can keep data upadeted in a secured software where the client/ lead data is stored and managed and help one keep a record on their leads and clients stages and it also helps in lead distribution.
