Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Too many clicks!
What do you like best about the product?
The only thing that I like is the way that you can filter yours and others tickets
What do you dislike about the product?
I have to make too many clicks to do almost anything
What problems is the product solving and how is that benefiting you?
We don't really know what they are doing
Great Connectivity and Internal information sharing
What do you like best about the product?
Absolutely love backtracking sales information all the way upto the buying groups by following marketing communications
What do you dislike about the product?
Sometimes can be lost as it offers a broad range of features
What problems is the product solving and how is that benefiting you?
Keeping communication with respective leads and easy contact sharing internally between marketing and sales
CRM and Sales tool with many features
What do you like best about the product?
The fact that, as a user, you can use the system from anywhere
What do you dislike about the product?
If Salesforce is not set up well enough, then as a user you frequently run into issues with permissions that prevent you from getting on with your work.
What problems is the product solving and how is that benefiting you?
All information is centralized in 1 place giving you 1 single source of truth.
The CRM
What do you like best about the product?
This CRM software is an industry standard. So, it's easy to navigate in the platform or ask for help to get what you need as a Sales Rep.
What do you dislike about the product?
Sometimes, I feel like some more modern view are missing (e.g. Kanban or Sankey)
What problems is the product solving and how is that benefiting you?
SFDC solves problems like inefficient sales processes, lack of visibility into customer interactions. In short, you gain time and viability on your pipeline.
A great tool for a large or growing business!
What do you like best about the product?
SalesCloud helps track all my data, stay organized, and have knowledge of everything going on in my organization, and pipeline.
What do you dislike about the product?
Not a downside, but a little bit of a learning curve. Like anything that is worth while, you need to learn how to use it properly to get the most out of it. There are many features that can be added as well that can make it more powerful.
What problems is the product solving and how is that benefiting you?
Salesforce keeps us orgainzed. Maps our accounts and relationships, our GTM stratgey, and or pipeline.
Ease of use, best CRM
What do you like best about the product?
it is so easy to use the software, pretty straight forward and makes the work of the sales person so easier
What do you dislike about the product?
Sometime the integration disconnects with other softwares or integrations
What problems is the product solving and how is that benefiting you?
it has all the data about the pipeline and opportunities and the account repository which can be a ready reckoner while targeting certain bunch of prospecting accounts.
Salesforce is a very user-friendly platform where one can do various things.
What do you like best about the product?
I like how it is easy to use salesforce to update on different issues faced by various customers. It is easy to implement various criteria as well in salesforce. We are also able to upload our own knowledge articles, and so everyone else will be able to gain the knowledge from it. The platform is user-friendly because if i need to find a particular knowledge article or a particular case related to a customer, this platform allows to send SMS's , emails, create fault cases and helps to distinguish between each of those. I am able to assign cases to myself and change owners of the cases. It has very clear instructions on how things should be done. Our company has integrated it very well with our companies other websites, so we are able to directly communicate between salesforce and other websites. Agents in our company always use salesforce. It is used to update about each and every interaction we have with our customer. Due to this we are able to assist the customers effectively, by referring previous case notes that are updated by previous agents, thereby making customer support reliable.
What do you dislike about the product?
At the first glance, it is quite hard to figure out what has to be done, or how it has to be done, but with time, when you get used to it, it will be fine.
What problems is the product solving and how is that benefiting you?
Salesforce helps solve customer issues, anything that is related to customer enquiries. Sales enquiries, technical support, provisioning, fault tickets and also it provides knowledge based on various areas, which we can use to assist customers. So in conclusion it benefits me because, it allows me to help troubleshoot issues effectively and time efficiently as there are previously updated case notes by other agents.
Easy to use and very comprehensive
What do you like best about the product?
I have used Salesforce sales cloud in a all of my previous organizations and its really easy to use and has a number of features to make the sales cycle easy. I used it on a daily basis.
What do you dislike about the product?
Nothing as such, it has been a pretty much positive experience.
What problems is the product solving and how is that benefiting you?
Account Mapping and Information all in one page.
Have been working in Sales cloud for 2 years and I see how my clients actual utilities the product
What do you like best about the product?
Could track whole workflow of the customer.
One of the best tool where we could integrate it with many other systems
One of the best tool where we could integrate it with many other systems
What do you dislike about the product?
Nothing, But definitely salesforce just keep on changing names
What problems is the product solving and how is that benefiting you?
We do track the whole workflow of our B2B and B2C customer that benefiting our team.
Great tool
What do you like best about the product?
Very helpful on managing the whole sales cycle, keeping notes regarding the clients, helping on follow ups and more
What do you dislike about the product?
It would be great to be able to adapt it to the function of each person, because you lots of options that you never use and can make the interface more complicated to use.
What problems is the product solving and how is that benefiting you?
Helps to manage the whole pipeline easily, to not miss critical information about our clients.
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