Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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The core CRM works well
What do you like best about the product?
It handles the basics of a CRM and allows for various around GTM and integrations
What do you dislike about the product?
Has gotten complex - I guess we have partially made it so
What problems is the product solving and how is that benefiting you?
The basics of CRM - understanding funnel in order to improve it
Salesforce Review after 1 year of Usage
What do you like best about the product?
I like the organisation of the contacts for each client company and easy to find subscriptions in place etc
What do you dislike about the product?
It is way too over-complicated. I understand a lot of information has to be shared for varying industries but I only look at 10% of the information on the page, just the important points.
What problems is the product solving and how is that benefiting you?
Efficiency and being a one-stop-shop for all account needs. This benefits me greatly as there are so many metrics and numbers I need to look at in my day, so I know I only have to look in one place.
The ultimate Sales CRM
What do you like best about the product?
it's flexible, allows you to support any kind of logic you need, no down time
What do you dislike about the product?
you need a good admin to tune it the way it needs to work
What problems is the product solving and how is that benefiting you?
we can see all our contact, account and business data in one place
Experience with Accounts, Leads and Contacts Intelligence View
What do you like best about the product?
I have worked with Salescloud for over 2 years and I love the easy navigation and UI in general. Ive found Accounts and Contacts objects to be super useful in my experience and lightning experience makes it all better.
I love list views and more so with the launch of Intelligence views in Spring 24. Its very easy for me now to view all Accounts data in once place for example-
I dont have to revert back to account record page again and again and can just see all the info i need from selecting the name in the list.
Having Leads Contacts data activity is also very useful for customer analytics and removes the need for excel sheet in many business scenarios
I love list views and more so with the launch of Intelligence views in Spring 24. Its very easy for me now to view all Accounts data in once place for example-
I dont have to revert back to account record page again and again and can just see all the info i need from selecting the name in the list.
Having Leads Contacts data activity is also very useful for customer analytics and removes the need for excel sheet in many business scenarios
What do you dislike about the product?
I didnt like Flow Builder much. Its hard to learn and very complex for me. Logic building is not that easy.
What problems is the product solving and how is that benefiting you?
Account , Leads and Contact Intelligence Views are great.
Lightning app builder allows dymanic action on standard objects for mobile now, which is also very useful for user view customzation
Lightning app builder allows dymanic action on standard objects for mobile now, which is also very useful for user view customzation
Organized tool to optimize your sales efforts!
What do you like best about the product?
Everything! I like the friendly interface, the drop downs to see and create reports. Ease of implementation. Seamless information transfer.
What do you dislike about the product?
Nothing. I love using the product always from the past 10 years.
What problems is the product solving and how is that benefiting you?
The best relationship tool in market at the moment.
Salesforce,The new Global Force.
What do you like best about the product?
I feel incredibly blessed to be implementing Sales Cloud, as all the features in one place make it a lot easier to get multiple tasks done at once . Especially the implementation part, where I was able to automate a few repetitive sales processes using flows, was straightforward. All I had to do was just get my record variables and a few others straight, then everything else fell in place. I frequently use it as my job is to implement things in Salesforce, and integrating it with twitter was what I did recently. When I faced a problem recently regarding one of such tasks, I was able to easily resolve it through their customer support as they are proactive and very informative with the help.
What do you dislike about the product?
I especially find it useful, and all I can think is how to use it another day and how I am supposed to get to know all the features, rather than finding any flaws. It is almost flawless, but sometimes, when the server is down, that's when it frustrates me a bit. Every other time it's just a new feature, and new idea, and a new implementation. It is slow for a few tasks, but it is something manageable. Nothing that worries me even one bit when it comes to Salesforce. All I had to do was have a plan in my mind about how to structure my work and just get it done.
What problems is the product solving and how is that benefiting you?
As a Salesforce developer, i always strive for excellence, and it's not just something personal, but I also seek professional excellence always. So this is where Sales Cloud comes into the picture. It allows me to do analytics and planning with ease.I can do email tracking as well as sales coaching using the platform. Sometimes, as part of my job, i get to take part in management activities and that is where the usage of AI Sales Assistant comes to work. The AI assistant just makes it lot of things easier, like planning calls and scheduling meetings, and acting as a sales agent for the end users and whatnot. The conversation intelligence is something I admire a lot about Salesforce.Sales enagagement happens very actively among our sales team and customers using the AI and this as part of our sales processes is what we thrive on.
SalesForce CRM more for Sales Reps
What do you like best about the product?
This tool is more for sales and marketing CRM than for back-office use. It's good at integrating emails and workflows into background systems. It also works well with integrating identification and verification tools to identify clients or prospects.
What do you dislike about the product?
The documentation system is not the best. While you can upload documents, viewing them can only happen one image at a time. It's also not the best tool for linking entities to each other as contacts can only be linked once, to one entity and not multiple ones.
What problems is the product solving and how is that benefiting you?
It's a cheaper CRM tool that's great for sales, but not for back-office functions like admin and compliance.
My Experience with SalesForce
What do you like best about the product?
All in one app, pipeline and customers info
What do you dislike about the product?
Having internal issue sometimes and waiting too long to pull up customer's information
What problems is the product solving and how is that benefiting you?
It is all in one platform already especially customer's information
Great tool for sales teams!
What do you like best about the product?
Helps me find contacts information, prospect, take notes and easy to use for my entire sales cycle
What do you dislike about the product?
There isn't much i dislike about Salesforce
What problems is the product solving and how is that benefiting you?
Helps me organize all of my accounts, stay up to date and track what myself & sales teams opps
GTM Specialist
What do you like best about the product?
The intergrations with other softwares such as Gong
What do you dislike about the product?
All the rules required to make changes to some of the fields
What problems is the product solving and how is that benefiting you?
Reporting and source of truth for Sales Team
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