Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Strong Sales Focus, But should be simplified
What do you like best about the product?
Salesforce covers sales, marketing, customer service, analytics, and more—all in one integrated platform.
What do you dislike about the product?
One of the challenges is that you either need to hire an expert or invest significant time learning how to build on their platform.
What problems is the product solving and how is that benefiting you?
Sales Cloud provides customizable dashboards and real-time pipeline tracking, giving managers insight into every stage of the sales process.
Easy to navigate
What do you like best about the product?
Have been using sales for couple of months, It is easy to navigate
What do you dislike about the product?
It is easy to use however it would have been more convenient if the chatter section can be scrolled alone.
What problems is the product solving and how is that benefiting you?
NA
Comprehensive Customer Insights That Transform Tracking
What do you like best about the product?
360-degree view of the customer, really helps track down activities, contacts, cases, and opportunities related to a customer.
What do you dislike about the product?
high in cost, for bigger companies, these systems can be made in house too. plus complexity is also something which can be difficult for people.
What problems is the product solving and how is that benefiting you?
it replaces the messy world of spreadsheets, email inboxes, and notepads with a single, structured system where everything is connected. increases efficiency
Smooth Interface, Needs Better Integration
What do you like best about the product?
I love the interface of Salesforce Sales Cloud because it's smooth to use and has an easy layout, which significantly enhances my daily workflow leading to better time management and organization. Using this product for over five years daily in managing my customer sales flow, I find it helps enormously in ensuring efficiency and maintaining quality assurance throughout the process. Even though I was not involved directly in the initial setup, the setup process appeared very smooth, contributing to a seamless transition when we first started using it. Moreover, my overall experience with Salesforce Sales Cloud is so positive that I would highly recommend it to others, evidenced by my willingness to give it a recommendation score of 9 out of 10.
What do you dislike about the product?
Integration with other applications is poor
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to save time, improve organization, efficiency, and ensure quality assurance in my customer sales flow.
All-in-One Lead Management Platform with Superior Tracking
What do you like best about the product?
This platform truly feels like a jack of all trades for lead and sales management. It offers a wide variety of tracking options, which I find to be much better than those available in other CRMs I have used.
What do you dislike about the product?
Initially, I found it a bit overwhelming, but after watching a few YouTube videos, it became much easier to use. There is a learning curve.
What problems is the product solving and how is that benefiting you?
This app is extremely useful, as it brings together three separate products I previously relied on. Editing information and advancing customers through different stages is straightforward and intuitive. Before, when I used Excel to track everything, I often lost data, but this app has solved that problem.
Radically Customizable with a Steep Learning Curve
What do you like best about the product?
I love how easy data upload is with Salesforce Sales Cloud, which simplifies the process and saves me a lot of time. The radical customization feature, especially the low code/no code aspect, allows me to tailor the platform to my specific business needs and even replace spreadsheets, making it speak my business language more effectively. I appreciate the robust reporting capabilities and the enterprise-grade customization options available when scaling up, as well as the enhanced security features. The initial setup was challenging, but I commend the Salesforce team for their efforts in smoothing out the process, which demonstrates their commitment to improving user experience.
What do you dislike about the product?
I find the high cost of Salesforce Sales Cloud to be a significant drawback, making it a less economical option for some businesses. Additionally, there is a steep learning curve involved in mastering the platform, which can be intimidating and time-consuming for new users. Without strict oversight, the complexity of the system may lead to inefficient use and potential issues.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to consolidate scattered customer data, replace spreadsheets, and streamline manual processes with easy data uploads and radical customization, enhancing my workflow by speaking my specific business language.
Excellent Lead and Territory Management Features
What do you like best about the product?
LEad Management and Territory Management
What do you dislike about the product?
User abilities to manage territories and users in Territories
What problems is the product solving and how is that benefiting you?
Assigning Accounts, Leads, contacts and Opportunities automatically via territory management
Terrilbe dont use
What do you like best about the product?
Nothing, i really dont like it.. we came from hubspot and its a nightmare.. i guess reports are more in depth but still so hard to build a report it doesnt even matter
What do you dislike about the product?
Not very user friendly, no tasks that are functional, not very intuitive.. a lot of duplicate companies..
What problems is the product solving and how is that benefiting you?
nothing it creates more
Integral Tool for Our Sales Process
What do you like best about the product?
I appreciate how Salesforce Sales Cloud seamlessly integrates various aspects of our sales process, such as logging calls, managing advisor profiles, creating client profiles, and tracking sales opportunities from inception to completion. This integration is invaluable to me and makes Salesforce Sales Cloud an indispensable tool in my daily work. I also find the software relatively easy to learn, thanks to the training provided at my workplace and the fact that it was well set up when I started using it. The ability to link the illustration software, DesignIt, directly with Salesforce enhances our workflow by allowing easy access and modification of client illustrations. Furthermore, the feature that stands out most is its ability to sync the entire sales process, ensuring nothing falls through the cracks. The cohesive structure and functionality make it an essential component of my work, and I would personally consider purchasing it if my company did not already provide it.
What do you dislike about the product?
I would like to have more access to the scoring of my call logs. I think this may be more of an administrative function disability and not a Salesforce Sales Cloud specific issue.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud integral in organizing my sales process, from logging calls to coordinating financial advisors and clients. It streamlines creating profiles and integrating sales data, which enhances efficiency and connectivity across tasks.
Salesforce: Solid Choice with Team-Boosting Features
What do you like best about the product?
Salesforce is a solid software choice for teams. It offers useful features that can help teams work together more effectively.
What do you dislike about the product?
The software works well, so I have no complaints. It is a good, reliable program.
What problems is the product solving and how is that benefiting you?
This has been helpful for me in expanding my business.
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