Amazon Connect
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Amazon Connect
What do you like best about the product?
Ease to customize our customer care and sales experiences.
What do you dislike about the product?
Scalability limits set too low. Critical features are not yet available in AC.
What problems is the product solving and how is that benefiting you?
We have replaced our previous contact center technology with AC. Benefits will enable us to re-image how we connect with and support our customers.
Turn your cost center into a profit center
What do you like best about the product?
The ability to only be charged for what you use and be able to scale to any size at any time.
What do you dislike about the product?
Product is still maturing so integrating will contact center needed soluitons are not yet readily out of the box available.
What problems is the product solving and how is that benefiting you?
To have a secure platform and be able to turn up a contact center quiickly
Recommendations to others considering the product:
Go for it
Great up and coming platform
What do you like best about the product?
The Amazon Connect platform provides a tremendous amount of flexibility that enables companies to build as needed.
What do you dislike about the product?
User interface experience could be more intuitive
What problems is the product solving and how is that benefiting you?
Basic contact center services
contact center
What do you like best about the product?
the ease of onboarding and design of call flows
What do you dislike about the product?
difficulties with biometrics integration
What problems is the product solving and how is that benefiting you?
transform contact center
Great tool for call center and phone traffic
What do you like best about the product?
Amazon connect lets you not only take calls but track agents and do contact search for past calls. Also for easy tracking of all people logged in and what their status is.
What do you dislike about the product?
The status menu can bug out. If you get a call while changing statuses it locks you out from trying to change your status, easily fixed but annoying.
What problems is the product solving and how is that benefiting you?
Simple customer connection and being able to help them fix issues and gather feedback on products and requests.
Recommendations to others considering the product:
for handling any sort of phone traffic, this will help you get it done!
Good way to connect to support line
What do you like best about the product?
Easy queue control. Not sure how next available is determined but seems evenly distributed. Able to go back and find phone calls and do contact search for review and quality control.
What do you dislike about the product?
Have had man errors and soft phone failure errors. Need to make sure browser history is clear and everything is up to date or errors continue.
What problems is the product solving and how is that benefiting you?
Daily phone interaction with with customers helping them solve the issues they encounter. Easiest way to connect with customers and get the fastest result.
Recommendations to others considering the product:
Great for large volume of phone interactions. Can be buggy but easy to fix.
Awesome Product
What do you like best about the product?
It always works. Had other systems that time out or are hard to hear. It's stable and easy.
What do you dislike about the product?
Would like to see my past few calls I have made. Sometimes I call a few people in a row, and it would be easier to keep track of if it was right there, instead of having to login and run a report.
What problems is the product solving and how is that benefiting you?
Can make calls form anywhere. That's huge not being tied down to a phone.
Recommendations to others considering the product:
Update your status options. It's really nice to be able to see if other people on the team are available to take a call or not.
Amazon Connect Review
What do you like best about the product?
Simple and easy to use. Once it was set up as our primary phone system, it was immediately received well across the company. It was definitely a huge upgrade from the service we were using before.
What do you dislike about the product?
The reports and dashboards page is not as intuitive as I would like. There are times when I have to refresh my page or reselect the filters that I need in order for me to get the results that I am wanting.
What problems is the product solving and how is that benefiting you?
We are using this in technical support. The ease of use allows us to pick up calls quickly and because of that, we are able to help customers quickly while minimizing dropped calls and hold times.
Amazon Connect Review
What do you like best about the product?
It's very adaptable and allows you to find information that you have an interest in. For example, most things are very customizable, especially with reports.
What do you dislike about the product?
I'm not a super huge fan of some of the refresh settings on dashboards. I wish we could make things more real-time.
What problems is the product solving and how is that benefiting you?
Amazon Connect is saving us a ton of money as a company. It's also allowing us to source our phones and server usage solely through Amazon - which eliminates us having to rely on a large amount of 3rd party providers.
Recommendations to others considering the product:
Amazon is a great company - continue to provide feedback about their products and it will come along very well.
Very simple interface and reliable service.
What do you like best about the product?
How simple the calling interface is. Its a very easy to use panel that is very straight forward.
What do you dislike about the product?
Not the most intuitive path for call functions like conference or transfer.
What problems is the product solving and how is that benefiting you?
Extremely flexible and easy to use from anywhere. I can work from home seamlessly.
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