Amazon Connect
Amazon Web ServicesReviews from AWS customer
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simple to use and cost-effective
What do you like best about the product?
its a Tools that let you see current performance, Because it's cloud‑based, we don’t need to invest in servers, telephony hardware, maintenance and its very cost saving
What do you dislike about the product?
For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there support team is not much frindly first time
What problems is the product solving and how is that benefiting you?
its a solving major pain points faced by traditional contact centers high setup costs, lack of flexibility, poor visibility, and disconnected customer experiences
Enhanced AI based call summaries
What do you like best about the product?
It’s a step up for our Service Desk teams and engineers that use Amazon connect, to have the transcribed summary notes transferred into the service now ticketing system. The addition of engineer skills and multiple cues and transfer options is helpful.
What do you dislike about the product?
Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired.
What problems is the product solving and how is that benefiting you?
Enhanced phone system features and leveraging of AI within our service now ticketing environment.
A flexible and reliable cloud contact center solution
What do you like best about the product?
I like that Amazon Connect is very easy to set up and scale based on business needs. The cloud-based approach means we don’t have to worry about heavy infrastructure, and the integration with other AWS services makes it powerful and customizable. The reporting and analytics features also help track performance and improve customer experience.
What do you dislike about the product?
Sometimes the initial configuration and customization can feel a bit complex, especially for teams new to AWS.
What problems is the product solving and how is that benefiting you?
Amazon Connect solves the problem of managing a traditional contact center by providing a flexible, cloud-based solution. It allows us to handle customer interactions efficiently across multiple channels without investing in complex on-premises infrastructure.
Salient features of amazon connect
What do you like best about the product?
Amazon connect which helps in customer business services to run seamless
What do you dislike about the product?
limited features, complex integrations, and potential cost unpredictability
What problems is the product solving and how is that benefiting you?
Reviewing features
Reliable IVR with simple interface and ease of usage
What do you like best about the product?
The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support.
What do you dislike about the product?
There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time.
What problems is the product solving and how is that benefiting you?
It is a contact center IVR solution that does exactly the job is entailed to do, routing calls to agents and helping customers with specific relatable prompts.
Amazon Connect streams developer
What do you like best about the product?
It is easy to use and implement with a bundle of features and security and could easily be plugged in with other AWS services
What do you dislike about the product?
It would be great if a free tier account is provided for developers or a free of cost call simulation ability.
What problems is the product solving and how is that benefiting you?
Improves agent productivity and makes support process seamlessly
Great tool for inbound and outbound communication.
What do you like best about the product?
Ability to integrate with different systems, easiness of such implementations and everyday use.
What do you dislike about the product?
Reporting is something that can be worked on and improved.
What problems is the product solving and how is that benefiting you?
Two-way communication with partners and customers. Excellent B2B2C tool
One Stop for Everything Necessary
What do you like best about the product?
Amazon Connect is easy to use with lots of tabs to choose from to easily navigate what you need. It has significantly made working more organized and easier to monitor. This platformed allow me to manage tasks efficiently and totally relate with the saying" what gets measured gets managed".
What do you dislike about the product?
There are times when the sign in would require you to repeated do the process. This added step can take precious time when logins should be straightforward.
What problems is the product solving and how is that benefiting you?
It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns.
Amazon Connect Contact Centre
What do you like best about the product?
The IVR and customisation available. Contact history makes it easier to track a customer journey through the system. User management is also very user friendly for admins
What do you dislike about the product?
Creation and edit of contact flows can be more time consuming, particularly when there are multiple in use and it's a relatively small change required.
What problems is the product solving and how is that benefiting you?
Caller recognition to allow for better data collection and improve colleague efficiency
Best cloud based contact center
What do you like best about the product?
We can use multiple aws cloud services to implement this amazon connect
S3 to store data
Cloud watch to monitor logs
Dynamo db as target data
Lex for chat bots
We can create the contact center in hours using this amazon connect
S3 to store data
Cloud watch to monitor logs
Dynamo db as target data
Lex for chat bots
We can create the contact center in hours using this amazon connect
What do you dislike about the product?
Bit slow compared to cisco
Need to work with various other services
Need to work with various other services
What problems is the product solving and how is that benefiting you?
Time taking for creating this contact center is less
We can monitor the errors and issues using cloud watch
Easy to use
Optimal solution for bankimg and isnuramce domains
We can monitor the errors and issues using cloud watch
Easy to use
Optimal solution for bankimg and isnuramce domains
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