Amazon Connect
Amazon Web ServicesExternal reviews
68 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazon Connect
What do you like best about the product?
You no longer need to search for the phone numbers on google since Amazon helps us to easily call the service providers by using their quick connects feature and it's just one click away.
What do you dislike about the product?
As of right now, I don't see any downsides to Amazon Connect because all of its functions are actually useful. If any case that there will be an issue, I am sure that they can immediately resolve it.
What problems is the product solving and how is that benefiting you?
The area code for the number is automatically provided to you by Amazon Connect, which also assists us in identifying the country we are calling and you don't need to waste much time searching of it.
Amazon Connect
What do you like best about the product?
Being able to get in touch with the client all over the world without any problem
What do you dislike about the product?
None since all the things that Amazon shows is important
What problems is the product solving and how is that benefiting you?
I don't have any problem on using Amazon
Amazon Connect as one of the best platform for BPO
What do you like best about the product?
I do like Amazon Connect and my favorite application for BPO. Amazon Connect makes me connect to the whole world, which helps me improve my communication skills worldwide. I will recommend Amazon Connect to others as well.
What do you dislike about the product?
None. Amazon connect suits me well. No problem at all. Based on my previous work, there are a lot of problems I encounter having call application but through this application, I considered this application as beginner friendly.
What problems is the product solving and how is that benefiting you?
Amazon Connect solves my problem quick and efficiently. It benefits me by making things sorted out with one call and click. I love this product which makes my daily work easier and faster.
The future voice system
What do you like best about the product?
Easy to manage and interface is very user friendly
What do you dislike about the product?
As it is web based you need to have a stable connection.
What problems is the product solving and how is that benefiting you?
Application crash, as it is web based it can recover very quickly versus other softwares which takes time to recover when it crashes or lost connection.
Best when it comes to managing call centers
What do you like best about the product?
Amazon connect's all features for real-time metrics are amazing. It has also nice reporting on Historical metrics as well
What do you dislike about the product?
Amazon connect need to improve in their UI/UX. It should be customer friendly and customizable as per need
What problems is the product solving and how is that benefiting you?
Amazon connect really plays nice role when it comes to managing IVR and call routing
Amazon connect
What do you like best about the product?
The most helpful thing about using Amazon connect is that I'm able to use the platform directly on my computer not having to use a standalone physical phone system
What do you dislike about the product?
What I dislike about it is that sometimes the information that comes through isn't accurate on the end of the customer so I always have to confirm that the information is correct on my end
What problems is the product solving and how is that benefiting you?
The problems that are being solved with Amazon connectors that we were able to get rid of our standalone physical phones to use Amazon and also Amazon connect is able to narrow down where to transfer the customers to so that they're not wasting time by getting to the wrong department which is a wonderful benefit
Recommendations to others considering the product:
Highly recommend that if you are looking for a program that can do multiple tasks such as determine where customers are needing to go and or just to be able to communicate with your customers with this program is a must
Love Amazon Connect Softphone for our contact center
What do you like best about the product?
It is very customizable and gives the agent caller information and queue traffic all in one screenshot. The quick connects offer easy transfers and assure the caller is getting to the right place the first time.
What do you dislike about the product?
Wifi quality of work from home has been challenging for some of our agents at times and required many restarts. I am not sure this is any fault of Amazon, but definitely a service detractor for our customers.
What problems is the product solving and how is that benefiting you?
Any IVR changes and routing profiles can be easily adjusted where prior applications could take days/weeks to make these fixes.
Recommendations to others considering the product:
This is a great IVR application, softphone and interfaces nicely with other contact center suites.
Super easy to use!! It's great!
What do you like best about the product?
i like that it's pretty simple to use. i think anyone, even someone that's not good with technology could still use this pretty easily. once my company gave me this system to use, i caught on to it pretty quickly and had no issues using it. I have not used this with any of the other companies that i have worked for, which is a surprise to me because this is so much easier than other systems that i have used in the past.
What do you dislike about the product?
i havent found anything that i dislike about it just yet, everything seems to be pretty good so far. One thing is I am not sure if it is my internet or if it is the system it self, because i had this issue in the office as well. but sometimes my amazon connect will disconnect from my connect and sell for some reason, which can be pretty frustrating. i am assuming that it has some thing to do with the internet instead of the service but either way it is not really a big deal to me at all especially since it does not happen very often.
What problems is the product solving and how is that benefiting you?
i am able to keep my amazon connect connected to my connect and sell so that way i can make calls much easier than manually dialing them. i cant explain enough how much easier this makes my life when it comes to making sales over the phone. we all know it can be a numbers game at times so the more people i can connect to the easier it is for me to make more money but hitting my monthly sales target. takes a big stress off my shoulders. if i didnt have amazon connect i dont know what i would do. i also have noticed that our managers use it to translate our calls in to text and it will also show the flow of the call and how much the customer is interacting. i thought that was pretty cool, i did not even know that was possible
Recommendations to others considering the product:
if you're not using it, then you need to use it now! Like i had mentioned earlier, it's super easy to use. any one can use it even if they are not very familiar with tech stuff. there's only a couple buttons so there's not a whole lot that you need to explore on the user side of it all.
Amazing Amazon
What do you like best about the product?
What I like about Amazon is it's connected to our Database. It works like a house phone, which makes it very user friendly. When we transfer the call, there's a quick list of people you can transfer it too. It's an amazing soft phone, it's a lot easier to handle than the other products. Once the call is done, you hung up and then Voila! It automatically gives you a record of the call in your CRM. You can then put notes, write exactly what happened on the call. It's also an important for Quality Assurance, since it gives you the url of the recorded call, you can review it and use it on any Customer Service Guidelines.
What do you dislike about the product?
You have to manually delete the special characters, for the call would go through.
What problems is the product solving and how is that benefiting you?
We use it in our team to to outbound calls and take inbound calls. We use it to communicate with our clients. I think one of the many benefits that it has brought us, is the fact that you can checkout how your Customer Service Team is handling the call, you can give them tips on the dos and don'ts in call handling, just because you have the recording.
Recommendations to others considering the product:
If you want to use Amazon Connect, make sure you have a really good CRM to connect it with. This is very essential in the Customer Service Industry, because it tealls you more about the Customer Experience. Gives you more idea on how to make your Company's Customer Service Experience better.
Make your phone call without any interruptions
What do you like best about the product?
You can make phone calls to another country without any interruptions. The partner on the line will never notice that you are calling from another country since is the same quality as you calling directly from your cellphone.
What do you dislike about the product?
I can not think of something that I don't what since is really really awesome tool
What problems is the product solving and how is that benefiting you?
Finance, marketing, promotions with our partners
showing 11 - 20