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Reviews from AWS customer

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721 reviews
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4-star reviews ( Show all reviews )

    Wai Loh

Offers detailed reports to users, and it is easy to maintain

  • July 31, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company to monitor the backup status and to plan in areas like capacity planning, such as how much current backup utilization is used. The tool can maybe predict the future trend of the data groups and their growing size.

What is most valuable?

The solution's most valuable feature is that its reports are detailed compared to other tools. It can integrate with VMware, and it can see VMware's recent status while it can receive alerts for Veeam Backup. The tool can be highly integrated with VMware and other Veeam solutions. Reporting-wise, the product is good. You can choose any templates for your report from the solution's consolidated data.

What needs improvement?

The tool should add more hypervisors inside it, like Hyper-V or Nutanix since it is an area of concern in the solution currently.

I feel that the product's support team needs improvement.

I feel that there are some new features in the new version of the product, which is Veeam ONE 12.1, and it also has some anti-malware functionalities. I have not found the new features in the product to be useful because it has so many false positives. The product needs to be integrated with some antivirus solution so that its new features can be used in a better way.

For how long have I used the solution?

I have been using Veeam ONE for three to four years. My company has a partnership with Veeam ONE.

What do I think about the stability of the solution?

So far, my company has not had any issues with the product in terms of stability. We have installed the product and it runs properly without any major issues.

How are customer service and support?

The solution's technical support is satisfactory. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company uses Arcserve and some products from China, like Vinchin. Acronis was also a solution that was used in my company in the past. So far, we found that Veeam ONE is quite good compared to other products. Veeam ONE is balanced in terms of its interface, backup design concepts, and backup infra.

How was the initial setup?

The product's initial setup phase was quite straightforward.

One person can manage the product's installation phase.

The solution can be deployed in two to three hours. You just let it run with SQL and some other things. The installation process is quite straightforward. I just follow the installation steps, and it can be done easily.

What was our ROI?

I have seen some time-saving benefits from the use of the product in my country, up to 20 to 30 percent.

What's my experience with pricing, setup cost, and licensing?

I consider that the product's price falls under the middle range category.

What other advice do I have?

The solution is easy to maintain, but so far, we didn't have any major issues with the tool.

Actually, in our organization, we didn't go for any compliance parts with the tool. For our customers, we went for some audit purposes to meet some compliance requirements. Veeam ONE can generate some particular compliance report files from its users' available data.

I rate the tool a nine out of ten.


    reviewer2512020

Has a straightforward migration process and good backup functionalities

  • July 09, 2024
  • Review provided by PeerSpot

How has it helped my organization?

The product has significantly streamlined operations for our clients, simplifying their data management and enhancing protection measures.

What is most valuable?

Nearly all of Veeam's features are beneficial, particularly standard backup functionalities, application-specific backup capabilities, and the ability to create backups in Azure and our data center for disaster recovery purposes.

What needs improvement?

They could improve the product's response times for technical support and enhance support for newer hypervisors.

For how long have I used the solution?

I've been working with Veeam Data Platform for about 11 years now

What do I think about the scalability of the solution?

Once users become familiar with Veeam's operation, scalability is straightforward. There's a learning curve, but it's manageable.

How are customer service and support?

The technical support services are good. However, the response time could be better. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In addition to Veeam, we have migrated clients from competitors such as Dell Backup (formerly Tivoli Storage Manager), Spectrum Protect (TSM), and Arcserve to Veeam.

How was the initial setup?

The product migration is generally a straightforward process. We assist with the initial setup as part of our service offerings. Setup times vary based on the environment, but typically, we can complete the initial setup within a day. Additional time may be spent configuring backup policies, discussing recovery point objectives (RPOs), and versioning requirements.

What other advice do I have?

We recommend Veeam to a wide range of businesses, from small enterprises to large corporations. Veeam products are generally user-friendly, although navigating through logs may occasionally be necessary, it's not overly complex.

I rate it an eight. 


    Daniel P.

Ease of use was good for a myriad of users. I like the transparency in seeing all data

  • June 25, 2024
  • Review provided by G2

What do you like best about the product?
Transparency and eas of use of the platform
What do you dislike about the product?
It's bloated a bit too much in and starting to look like other players in the field
What problems is the product solving and how is that benefiting you?
All of our data has been with Veeam for 10+ years. Our company has the confidence and understanding of what we are using and how to access/replicate or recover data as needed.


    OmobolajiOlaloku

Intuitive, easy to use, and provides excellent backup features

  • June 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution to manage virtual machines.

What is most valuable?

The backup features are valuable. Veeam is a good application. It is easy to use and intuitive. I do not have any complaints. I prefer using Veeam because it can back up virtual machines.

What needs improvement?

The product must be able to perform different types of backups.

For how long have I used the solution?

I have been using the solution for a year.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is easy to scale. It is very straightforward. The solution is required for all tiers of businesses. It can be used for the critical machines in our environment. However, small and medium businesses may not be able to afford it.

How are customer service and support?

The support team must improve the response time.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The price is a bit high. The tool could be cheaper.

What other advice do I have?

I will recommend the tool to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    MagnoCastellar

Protects data and has fast virtual machine restoration using duplication for quick backups

  • May 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

I've been using Veeam Data Platform in our data protection strategy regularly for the past year. We rely on it daily to manage our information.

What is most valuable?

The most critical features of Veeam Data Platform for ensuring availability and integrity are its fast virtual machine restoration using duplication for quick backups and the COBRA point functionality that allows us to run regular tests in our environment.            

For how long have I used the solution?

I have been using Veeam Data Platform for the past two years. 

What do I think about the stability of the solution?

As for stability, I'd also rate it as an eight out of ten. We haven't encountered any issues with stability in the two years we've been using it.

What do I think about the scalability of the solution?

I'd rate the scalability of this solution as an eight out of ten. 

How are customer service and support?

I've contacted Veeam's technical support, and I found it to be very good. They responded promptly within two hours when I had an issue with restarting a process, and they were able to solve the problem effectively.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward.I'd rate my experience with the initial setup as an eight out of 10 for ease.  The solution is deployed on the cloud using CrownCloud as the provider. The deployment took approximately thirty minutes, and it was done by an integrator, requiring two people for the deployment.

What was our ROI?

I've observed a return on investment mostly during problem instances where quick recovery or restarts are crucial. It's akin to having insurance; you might not use it often, but when needed, it's invaluable to have.

What's my experience with pricing, setup cost, and licensing?

We dont have the exact licensing costs, but we pay for a comprehensive service package that includes technical support, cloud services, and data center services. There may be additional costs beyond the standard license, but I'm not sure about the specifics. However, I believe the yearly cost is around five thousand dollars.

Which other solutions did I evaluate?

Before using Veeam Data Platform, I evaluated other options such as Big Kapolei and SZAC. However, I decided to go with VMware Data Platform because it seemed more appropriate for our virtual machine environment and the integration looked good.

What other advice do I have?

I would rate Veeam Data Platform an eight overall.


    Mohamed Hosni

Used to back up our more than 100 virtual machines

  • May 14, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to back up our more than 100 virtual machines.

What is most valuable?

The most valuable feature of the solution is its backup feature.

What needs improvement?

Veeam Data Platform should improve its air gap backup features.

For how long have I used the solution?

I have been using Veeam Data Platform for four to five years.

What do I think about the stability of the solution?

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

Around five engineers are using the solution in our organization.

I rate the solution’s scalability ten out of ten.

How was the initial setup?

The solution’s initial setup is very easy.

What about the implementation team?

The solution’s installation was very fast.

What's my experience with pricing, setup cost, and licensing?

Veeam Data Platform has very good pricing.

On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a nine out of ten.

What other advice do I have?

I work with the updated version of the solution. I would recommend Veeam Data Platform to other users.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Carlos Arriaga

Works as a backup solution during emergency scenarios

  • May 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the product as a backup solution during emergency scenarios. 

What is most valuable?

One thing we like about the product is that it's good and not as expensive as similar products. Right now, there are different ways to back up your information—you can back up directly to a disk or the cloud. It allows you to have various kinds of repositories.

What needs improvement?

It would be nice to see more affordable training options for individuals who want to enhance their skills. Some people I know have been interested in training courses, but they found them too expensive.

What do I think about the stability of the solution?

Veeam Backup & Replication is a stable product. 

What do I think about the scalability of the solution?

I rate Veeam Backup & Replication's scalability as nine out of ten. 

How are customer service and support?

The product is stable and takes care of everything we need. We've only had to ask for support a few times, but each time, they've been really helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The main difference between the solution and its competitors is based on pricing. Other products are more expensive. 

How was the initial setup?

Veeam Backup & Replication's installation is simple. 

What was our ROI?

Every backup solution is like car insurance. You'll see the return when you have a problem. If you don't have any problems, you won't see the value of a backup solution. You realize the value when something goes wrong. It helps you feel more confident that you can recover the information if something happens to your company.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is cheap. 

What other advice do I have?

I rate the overall tool a nine out of ten. 


    GreigEbeling

Cost-effective and can be used for backup and replication

  • April 24, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our clients use Veeam Data Platform for backup and replication.

What is most valuable?

Veeam Data Platform copies data very efficiently. Our clients choose the solution because it is simple and inexpensive.

What needs improvement?

Veeam Data Platform lacks cyber security tools. The solution's competitors, Rubrik and Cohesity, have much better tools for analyzing data to determine whether there has been a cyber attack.

For how long have I used the solution?

I have been working with Veeam Data Platform for 5 years.

What do I think about the stability of the solution?

I rate Veeam Data Platform a nine out of ten for stability.

What do I think about the scalability of the solution?

I've not had any problems associated with the scalability of the solution. It doesn't have any big limitations. Our customers for Veeam Data Platform are mostly small to medium enterprises.

I rate the solution an eight out of ten for scalability.

How are customer service and support?

The solution provides good technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Cohesity has some solid features around deployment flexibility. Cohesity has functionality over and above backup and replication. Rubrik is vastly superior in terms of its cybersecurity credentials.

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

The solution's deployment time really depends on the size of the project. Depending on the size of the project, it may take days or weeks.

What's my experience with pricing, setup cost, and licensing?

The solution's licensing is relatively simple.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

What other advice do I have?

Veeam Data Platform is very flexible and provides many options for storing data on several different platforms, depending on what the customer wants to achieve. The solution's deployment requires two people, including a networking and storage person. Managing the solution takes a quarter of an FTE or one. Veeam Data Platform is less functional than other products but is more cost-effective.

Overall, I rate the solution an eight out of ten.


    Mike Kokolakis

A reliable and easy-to-use product with good online documentation

  • April 19, 2024
  • Review from a verified AWS customer

What is our primary use case?

I use the solution in my company mainly as a server backup for Windows Server.

What needs improvement?

The cost of the product is an area that would prevent me from using it in the future. The aforementioned area needs to be considered for improvement.

For how long have I used the solution?

I have experience with Veeam Data Platform for three to four years.

What do I think about the stability of the solution?

The tool's stability is good.

What do I think about the scalability of the solution?

The tool's scalability is good, but it can get very pricey. 

I personally use the product for around ten endpoints, a couple of servers, and VMs.

How are customer service and support?

I haven't used the solution's technical support since it provides good online documentation.

How was the initial setup?

The product's initial setup phase was not the easiest one I have dealt with recently. It has some level of complexity to it. It is good that the tool has built-in ransomware protection. The tool protects workloads on Azure, Blue Prism Cloud, and AWS.

The product's installation phase was okay.

The solution can be deployed in a few steps. It's not the type of product that you set up, and forget about it since it needs some more steps to get it started. It is important that the tool remains reliable. Some other backup solutions provide the backup features, and then you have to get back to them every week and sometimes every day to make sure that nothing has stopped it from working.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

Which other solutions did I evaluate?

Compared to the other solutions in the market, I chose Veeam Data Platform since I knew that it was one of the top products. The product also offers a community that I wanted to try.

What other advice do I have?

In terms of data recovery, I use the tool to back up servers and VMs. It is a reliable and easy-to-use tool.

The security features offered by the product are good.

The ease of use when deploying and managing the product is not difficult, especially when you become familiar with Veeam's interface and the way things are organized. In general, the tool is not very complex, especially if we consider the aforementioned aspects.

I think Veeam is one of the two or three best solutions in the market, but users have to balance the course and the things they want to do with the product. One needs to be ready with the resources needed to maintain and keep it even working. It is better to be set up and maintained by an experienced technician.

I rate the tool an eight out of ten.


    Azleen Ismail

Provides good interface, GUI (graphical user interface), and backup

  • April 17, 2024
  • Review provided by PeerSpot

What is most valuable?

The solution's interface, GUI (graphical user interface), and backup are good.

What needs improvement?

The solution’s scalability could be improved. Veeam Data Platform has limitations for features like Hyper-V and open-source hypervisors outside VMware.

For how long have I used the solution?

I have been using Veeam Data Platform for five years.

What do I think about the stability of the solution?

Normally, the solution is not very stable when we back up big databases.

I rate the solution a seven out of ten for stability.

What do I think about the scalability of the solution?

It’s not very easy to scale the solution.

I rate the solution’s scalability a six out of ten.

How are customer service and support?

The troubleshooting provided by the technical support team needs to be improved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

One person can deploy the solution in two to four hours.

What was our ROI?

We have seen a good return on investment with the solution. Veeam Data Platform has helped save 70% of our time.

What's my experience with pricing, setup cost, and licensing?

Veeam Data Platform's pricing is affordable.

What other advice do I have?

Veeam Data Platform is not a good solution for customers who do not use VMware. Veeam Data Platform doesn't have storage and needs to integrate with other vendors for storage. Customers using anything other than VMware should clarify all the requirements and limitations of Veeam Data Platform before using it. It is easy to integrate the solution with other systems like Lenovo and Dell.

Overall, I rate the solution an eight out of ten.