incident.io
incident.ioReviews from AWS customer
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Best in class customer experience
What do you like best about the product?
Incident.io's support process and standards are excellent. Ease of use and ease of implementation are critical to gaining buy-in from incident responders, and incident.io is a breeze. It's integration features are easy to implement. I use it every day and it's one of the few tools that I use that actually brings me joy.
What do you dislike about the product?
Being a startup, the breadth of integrations that they support is modest, but I can't wait to see what comes out of the next couple of years.
What problems is the product solving and how is that benefiting you?
It allows us to automate what was previously a small novel's-worth of processes and procedures. With incident.io we don't really need to train responders; they can pick up the tool and start using it to solve problems for our customers straight away. The postmortem / CoE process is also heavily automated where it wasn't before. Fewer follow-ups slip through the cracks in our fast-paced work environment.
Structured and clear process of incident response
What do you like best about the product?
Incident.io is extremely helpful when dealing with Incidents, it helps to follow a clear and intuitive process. It allows bringing a structure into the incident investigation, but what is especially valuable, it enables great functionality to track mortem analysis and follow-up actions as per agreed mitigation plan.
I definitely recommend this easy-to-use and reliable tool.
I definitely recommend this easy-to-use and reliable tool.
What do you dislike about the product?
The only one thing that comes to my mind is Metrics Dashboard - Insights. It would be great to have a wider range of available metrics and ensure more flexibility when choosing custom fields.
As of now I need to export data to Excel to analyze the data.
As of now I need to export data to Excel to analyze the data.
What problems is the product solving and how is that benefiting you?
We use Incident.io to manage our incident management process.
Love the app and customer support!
What do you like best about the product?
- I really like the app: easy to use, has a good range of features
- Our CSM Georgie is great: she is very helpul and proactive
- Inicdent.io team welcome any feedback and deliver features fast!
- Our CSM Georgie is great: she is very helpul and proactive
- Inicdent.io team welcome any feedback and deliver features fast!
What do you dislike about the product?
Nothig comes to mind.
It is a relatively a new app, but the new features are delivered regualry.
It is a relatively a new app, but the new features are delivered regualry.
What problems is the product solving and how is that benefiting you?
Incident manamgment organisation, keeping the right stakeholders in the loop.
Developer and Business Friendly Incident Management
What do you like best about the product?
One of the major benefits of working with incident.io is their customer focus. Feedback is easy to provide and listened to. Improvements happen quickly. And they care about the UX and DX of their solutions. Questions are also welcomed and quickly answered. The friendly interactions are some of the best I've had in buyer relationship.
The ease of use enables non developers to be comfortable using the tooling if needed, but it's also very developer centric. Which treads a very thin line of making most people happy. Kudos!
The level of customisation makes it easy to support a wide variety of workflows and we were able to setup things with no hassle. The UI and slack integration are just so easy to use.
The ease of use enables non developers to be comfortable using the tooling if needed, but it's also very developer centric. Which treads a very thin line of making most people happy. Kudos!
The level of customisation makes it easy to support a wide variety of workflows and we were able to setup things with no hassle. The UI and slack integration are just so easy to use.
What do you dislike about the product?
Very little for me to dislike. Which is super rare for me to say! Other tooling often does the job but is painful to use, or lovely to use and doesn't do what you need. Not true for incident.io.
What problems is the product solving and how is that benefiting you?
Removing the confusion and pain around incidents. Makes it easy for those solving the incidents to focus on remediation and those handling comms to do just that. And those observing can see the status and latest without needing to distract anyone.
A must for incident management
What do you like best about the product?
A seamless Slack integration, easy to set up and always adding great features regularly.
What do you dislike about the product?
That their pricing tiers are mostly get in touch with Sales, and not self-serve
What problems is the product solving and how is that benefiting you?
Reporting incidents swiftly and automating the process of creating Slack channels, zoom calls and updating our status sites swiftly
ease of use, ease of communication. A very well rounded product
What do you like best about the product?
The website is extremely useful when joining incidents as you can see the full time line instantly without having to scroll through slack cahnnels
What do you dislike about the product?
There are no dislikes as of yet using incident io
What problems is the product solving and how is that benefiting you?
From our previous incident management system, incident.io is solving the problem of allowing for greater collaboration and a single source of truth when it comes to dealng with incidents.
An indispensable tool in a virtual/remote world of business
What do you like best about the product?
- The team. Wonderfully responsive and always quick to address questions or feature requests
- All the automation tools that can be customised, making the tool work for the way our business works
- Great reporting in the background that is continually being developed
- All the automation tools that can be customised, making the tool work for the way our business works
- Great reporting in the background that is continually being developed
What do you dislike about the product?
Very little to dislike... Genuinely. Nothing really to say here!
What problems is the product solving and how is that benefiting you?
In the tech space of a product, managing issues, reacting quickly, solving them, and ensuring we can follow through on follow ups to prevent them happening again.
Amazing tool and awesome team!
What do you like best about the product?
- It's simple and easy to use.
- It integrates with almost every tool we need.
- Team is just outstanding anytime we are stuck or need something.
- It integrates with almost every tool we need.
- Team is just outstanding anytime we are stuck or need something.
What do you dislike about the product?
Nothing comes to mind so far! Before we wanted more metrics and the team shipped the feature to make it happen.
What problems is the product solving and how is that benefiting you?
We are using incident.io for E2E incident management.
Excellent experience
What do you like best about the product?
incident.io's outstanding customer support and feature-rich interface make it a standout choice for incident management. It has truly been a valuable asset for our team, helping us streamline our incident resolution processes and enhance overall efficiency.
What do you dislike about the product?
Everything i'd say Incident.io lacked, they would take into consideration and next thing you know they'd make it available in the near future
What problems is the product solving and how is that benefiting you?
Resolving incidents much quicker and more efficiently
Incident.io makes incident management so much less painful
What do you like best about the product?
I like best about incident.io that it augments your processes with all the steps that just make sense during incident handling.
Be it automatically creating Incident Analysis Documentation, scheduling follow-ups or simply making sure that everyone can contribute in some way.
At the same time it's flexible enough to account for different processes and organisational setups that work even for larger, globally distributed organisations with very specific requirements.
Last but not least, the customer support has been nothing but amazing. Feedback is immediatly heard and reacted to, and bugs were fixed in a matter of days max. Whole new features we asked for were delivered in an astonishingly short amount of time.
Be it automatically creating Incident Analysis Documentation, scheduling follow-ups or simply making sure that everyone can contribute in some way.
At the same time it's flexible enough to account for different processes and organisational setups that work even for larger, globally distributed organisations with very specific requirements.
Last but not least, the customer support has been nothing but amazing. Feedback is immediatly heard and reacted to, and bugs were fixed in a matter of days max. Whole new features we asked for were delivered in an astonishingly short amount of time.
What do you dislike about the product?
Mobile Browser experience could be improved or maybe even a native mobile app being created.
What problems is the product solving and how is that benefiting you?
Incident.io comes into play when things are going south, and it helps us get back on track as quickly and as smoothly as possible. Thanks to this tool, we can now foster a culture of ownership and responsibility much easier.
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