incident.io
incident.ioReviews from AWS customer
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incident.io has changed how i feel about incidents. im no longer stressed or overwhelmed
What do you like best about the product?
incident.io makes incidents normal. Instead of a fire alarm you can build best practice into a process that everyone - technical or no n-technical users alike - can understand intuitively and execute.
The tool is flexible to your business and the team have a deep understanding of incident response that is reflected in the UX. it gets out of the way, it puts everything you need front and centre and you are confident that you can build a repeatable culture around incident response.
I really love the slack integration, the automated summaries and the On Call pay reports feature. the catalog and workflows feature has allowed us to experiment with our process without needing to retrain everyone, and helps us gather key data about incidents without having to manually review them all.
Once you buy into the paradigm you'll never look back.
The tool is flexible to your business and the team have a deep understanding of incident response that is reflected in the UX. it gets out of the way, it puts everything you need front and centre and you are confident that you can build a repeatable culture around incident response.
I really love the slack integration, the automated summaries and the On Call pay reports feature. the catalog and workflows feature has allowed us to experiment with our process without needing to retrain everyone, and helps us gather key data about incidents without having to manually review them all.
Once you buy into the paradigm you'll never look back.
What do you dislike about the product?
The post incident support could be better. I would like a more opinionated way to dissect the incident timeline and understand what the right questions to ask are.
A deeper integration with PagerDuty would be nice to have more flexible automated creation of incidents, but the Alerts and On Call product looks promising.
A deeper integration with PagerDuty would be nice to have more flexible automated creation of incidents, but the Alerts and On Call product looks promising.
What problems is the product solving and how is that benefiting you?
Creating a sustainable, scalable and repeatable process for incident management
Great company, amazing product, world-class support.
What do you like best about the product?
We use Incident.io as our exclusive platform at Redpanda and I have been super impressed with their products and offerings. We've eliminated 3 other vendors and unified services onto Incident.io. We have many integrations setup and it just works! The AI insights for identifying incident patterns are top notch and help us provide clarity for data driven operations. Absolutely recommend using Incident.io
What do you dislike about the product?
They release features so quickly its honestly hard to keep up! Nothing negative to say.
What problems is the product solving and how is that benefiting you?
Unifying and centralizing processes, vendors, service catalog, and operational response.
The gold standard in incident management/on call tooling
What do you like best about the product?
Overall, it is a very well-thought-out product that perfectly fits in a much-needed area for companies that want to achieve operational excellence.
Some points that stand out:
* Frictionless configuration and onboarding (so easy that our first incident was created/led by a colleague even before the "official rollout" all by themselves! )
* Ai features that provide actual value during and after the incidents
* Great integration between Slack and the web view
* Enforcing the defined processes
* Visually gorgeous 🤩
* Exceptional support and communication with the incident.io team
* Very open to feedback and suggestions with a seemingly never-ending stream of wonderful features 🚀
Some points that stand out:
* Frictionless configuration and onboarding (so easy that our first incident was created/led by a colleague even before the "official rollout" all by themselves! )
* Ai features that provide actual value during and after the incidents
* Great integration between Slack and the web view
* Enforcing the defined processes
* Visually gorgeous 🤩
* Exceptional support and communication with the incident.io team
* Very open to feedback and suggestions with a seemingly never-ending stream of wonderful features 🚀
What do you dislike about the product?
There is nothing really to dislike, more of a view on improvements. For example, support more HRIS like Workday and provide pre-built SDK/API modules for even easier integration.
What problems is the product solving and how is that benefiting you?
Incident.io is being used to replace a legacy custom tool and support the complete lifecycle of incidents and their followips, alerting, on call for a 1000+ people international organization.
Great tool for incident management and great customer service
What do you like best about the product?
- incident.io is very easy to pick up and use out of the box
- incident.io has been very easy to implement and has allowed us to easily scale to a global scope
- The customer support has been fantastic and is world class and hard to beat. Anytime I have a question, no matter how small, I receive an answer quickly and it's almost always what I'm looking for. They have a very customer first attitude and it shows in how they supported us as we onboarded/implemented the product and as we've transitioned to users.
- incident.io has a lot of built in integrations which makes it a good one stop shop for incident management. One of our pain points before we implemented incident.io was having to navigate multiple tools, however incident.io has solved that for us thanks to how well it integrates with other products. Where there aren't built-in integrations we are able to make use of incident.io's API to integrate with other services.
- incident.io has been very easy to implement and has allowed us to easily scale to a global scope
- The customer support has been fantastic and is world class and hard to beat. Anytime I have a question, no matter how small, I receive an answer quickly and it's almost always what I'm looking for. They have a very customer first attitude and it shows in how they supported us as we onboarded/implemented the product and as we've transitioned to users.
- incident.io has a lot of built in integrations which makes it a good one stop shop for incident management. One of our pain points before we implemented incident.io was having to navigate multiple tools, however incident.io has solved that for us thanks to how well it integrates with other products. Where there aren't built-in integrations we are able to make use of incident.io's API to integrate with other services.
What do you dislike about the product?
- The inability to auto create a Microsoft Teams call using the Slack product. Slack's huddles have consistently given us issues so we've had to continue using Microsoft Teams for our incident calls. I've worked around this by using incident.io's API calls to automate Teams call creation when we create an incident in Slack, however having a built-in Teams integration, especially since the overall Microsoft Teams product was just launched, would be nice.
What problems is the product solving and how is that benefiting you?
Our operations team had to quickly adapt to a global support scope. This involved creating an incident management process that not only took our existing domestic process into consideration but also accounted for our global markets and all of the differences that came with it. Implementing incident.io allowed us to quickly create a new incident management process that took all this into account. We were able to create a new process for our global markets and then fit it in with our existing domestic process which has led to us having a standardized incident management process all around. Going forward as our scope continues to expand, I have no doubt that incident.io will allow us to introduce new markets with agility.
incident.io is also solving the problem of having to deal with multiple tools during an incident. Previously we would have to juggle incident documentation in one platform, alert acknowledgement and on-call paging in another, but with incident.io we've been able to consolidate our tooling into one which allows us to focus on what's important during an incident rather than focus on how we juggle multiple tools.
incident.io is also solving the problem of having to deal with multiple tools during an incident. Previously we would have to juggle incident documentation in one platform, alert acknowledgement and on-call paging in another, but with incident.io we've been able to consolidate our tooling into one which allows us to focus on what's important during an incident rather than focus on how we juggle multiple tools.
State of the art on what is need for an effective incident process
What do you like best about the product?
Incident.io features a lot of integration to most of our tools like Google, Jira and Pagerduty.
The on-call features seamless support Pagerduty as well as their internal on-call solution enabling smooth and safe migration if and when we want to do it.
Their customer support based on Slack is natural and easy with an excellent response rate.
Their killing feature for me is the Catalog and the expressions system that allow encoding complex Workflow or rules into many part of the systems.
The on-call features seamless support Pagerduty as well as their internal on-call solution enabling smooth and safe migration if and when we want to do it.
Their customer support based on Slack is natural and easy with an excellent response rate.
Their killing feature for me is the Catalog and the expressions system that allow encoding complex Workflow or rules into many part of the systems.
What do you dislike about the product?
There is little transparency on what is coming up, sometimes one gets feedback when doing a feature request. I would love to get some level of insight into the plan for the next quarter as a customer.
Expression are present in most parts of the product but not everywhere, they are so powerful that I wish to have them everywhere.
Expression are present in most parts of the product but not everywhere, they are so powerful that I wish to have them everywhere.
What problems is the product solving and how is that benefiting you?
Incident.io allowed deprecating complex internal tooling for incident management while providing a lot more quality and features than the internal tooling.
An excellent tool to replace our current incident management tool
What do you like best about the product?
The main items we like best about incident.io:
- Helpful & responsive customer support
- Very intuitive UI and user-friendly
- Automated incident creation
- Many integrations out-of-the-box
- Automation & configuration possibilities
- Automated post-incident flow
- Open for feature requests & feedback
- Helpful & responsive customer support
- Very intuitive UI and user-friendly
- Automated incident creation
- Many integrations out-of-the-box
- Automation & configuration possibilities
- Automated post-incident flow
- Open for feature requests & feedback
What do you dislike about the product?
Nothing we dislike. However, we would like to see a Workday integration.
What problems is the product solving and how is that benefiting you?
Incident.io helps us to better streamline our incidents by providing us with a centralized platform for the whole incident management pipeline, from incident creation to learning from incidents. We used to manage and develop our own in-house incident management tool, however, now with incident.io we have less overhead and a much more powerful tool that is still under active development.
No one wants to run an incident, but if you have to Incident.io is what you want!
What do you like best about the product?
Nobody wants to run an incident, but it's an inevibility in the software industry. Incident.io actually makes running an incident an enjoyable expierence and really helps bring focus and organization to a process that has historically been difficult to organize. I love the "slack first" app approach, which bring all the more core feartures of the product into the tooling we tend to use most throughout our days. Incdient.io is stable, easy to use and their support has been top-notch to date. Kudos to the team for building such an intuative, simple and powerful toolset!
What do you dislike about the product?
Some of the integrations can be a bit slow (e.g. Jira), but they still work just fine.
What problems is the product solving and how is that benefiting you?
Incident.io brings much needed organization and awareness to incidents within our organization.
A great replacement for PagerDuty
What do you like best about the product?
We like how we can manage our incidents in one place. The way it organises all the information being fed into an incident makes it easy to follow for everyone in and out of engineering. The recent addition of on-call allowed us to migrate our incident response from PagerDuty and it was very straight forward to setup.
What do you dislike about the product?
Nothing to dislike, I would just like to have Datadog DORA metrics integration.
What problems is the product solving and how is that benefiting you?
Having many tools to manage incidents and now just needing one.
Improving the way we communicate incidents within the company and how teams deal with incidents.
The staus page integration is a huge help.
We can now have every team on-call and have specific alerts routed to them.
Improving the way we communicate incidents within the company and how teams deal with incidents.
The staus page integration is a huge help.
We can now have every team on-call and have specific alerts routed to them.
Revolutionary incident handling
What do you like best about the product?
Recent changes in our incident handling process put a lot of communication/documenting tasks on the person handling an ongoing incident. Migrating to incident.io cut down a lot of the extra responsibilities, it is really a tool acting as an extra hand - or even brain.
What do you dislike about the product?
The options availabe during the handling of an incident are so vast, it can be confusing: colleagues need at least one training session to get their bearings. In an ideal world, you wouldn't have to think about what to do - but that ideal world might not exist.
What problems is the product solving and how is that benefiting you?
Handling most of the communication and documentation tasks for me
Powerful tool to help incident handling
What do you like best about the product?
How it not only helps automating previously manual tasks in incident handling, but with the way it's built up also suggests nice changes in the flow customised to our need.
What do you dislike about the product?
I don't neccesarily dislike this, but it was a bit overwhelming at first to see the number of features.
What problems is the product solving and how is that benefiting you?
Automating previously manual processes / steps and nudging us towards a 'state of the art' workflow
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