incident.io
incident.ioReviews from AWS customer
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Amazing tool for all things incident management
What do you like best about the product?
ease of configuration and implementation
What do you dislike about the product?
AI features are only availble in English
What problems is the product solving and how is that benefiting you?
Taking the pain away from managing incidents, from detection to resolution. The tool is opinionated enough to help us improve our incident management practices at the same time.
Great Product, Fantastic Service
What do you like best about the product?
Incident.io is a great product that allowed us to easily port our existing manual processes into the tool with very little training or configuration, and has allowed us to iteratively improve the ways we use the tool as our process matures. It's so flexible that we are now starting to use it for other use-cases besides just incidents.
The team at incident.io is incredibly responsive. Every time I have a question, I can just throw it in our shared slack channel and someone from their team responds very quickly. I've seen bugs fixed in a couple of hours, and feature requests implemented in days, and if the issue is user error, they're always very nice about it!
I'm excited to start using their OnCall product in 2025.
The team at incident.io is incredibly responsive. Every time I have a question, I can just throw it in our shared slack channel and someone from their team responds very quickly. I've seen bugs fixed in a couple of hours, and feature requests implemented in days, and if the issue is user error, they're always very nice about it!
I'm excited to start using their OnCall product in 2025.
What do you dislike about the product?
I honestly have no real complaints about the tool. The integration with ClickUp is a little clunky, but I believe that's more down to ClickUp than an issue with Incident.io.
What problems is the product solving and how is that benefiting you?
Incident.io has taken a very manual, time-consuming, and error-prone process and made it easy for the team to keep up with.
Fantastic and versatile product that makes managing incidents a breeze!
What do you like best about the product?
The velocity of development and integrations is second to none. Having the ability to manage an incident through raising - triage - resolution - post-mortem all from Slack is wonderful. Anyone in our business is able to interact and contribute to incidents frictionless-ly, which allows for better feedback loop on issues and fixes.
What do you dislike about the product?
I cannot think of single dislike, the people at incident.io are wonderful and from the top down we see engagement in our shared slack channel regularly. Always easy to raise a bug / issue and great SLAs for getting back to us.
What problems is the product solving and how is that benefiting you?
- Cadence of incident management
- Ease of collaboration across the business for feedback loops and incident creation
- Integrations with key third-party providers and an open product request away from bidding on another to be introduced
- 360 incident management in Slack fostering
- Ease of collaboration across the business for feedback loops and incident creation
- Integrations with key third-party providers and an open product request away from bidding on another to be introduced
- 360 incident management in Slack fostering
Great tool and support
What do you like best about the product?
Incidentio has always been very responsive to our requests, open to feedback and quick reaction. It didn't happen only once when we reported some type of issue in the process to Incident.io support and in matter of hours the fix was released. That shows their commitment, which is very much appreciated.
What do you dislike about the product?
A few little inconsitencies in the documentation and examples, which were promptly fixed once reported.
What problems is the product solving and how is that benefiting you?
Incident Management in overall from receiving the Alert until paging the Oncall, it allows us to have all the features into one place
Get you an app than can do both
What do you like best about the product?
Organizing and structuring incidents. Hands down. You can configure the product to suit your process and priorities; once that's done, you use the product and refine iteratively.
The web UI is great, and the slack UI is even better. If what you want is easy, seamless tools, that is. If not, YMMV.
The web UI is great, and the slack UI is even better. If what you want is easy, seamless tools, that is. If not, YMMV.
What do you dislike about the product?
Catalog creation/population is hard. Make it easy and a lot of leverage follows. Allow for more import options from competing products (escalation policies, for ex.).
Finding "dislikes" is hard...using incident.io has made my life so much easier that I can't easily list dislikes. Truthfully, the CSM/product-eng team solve issues quickly, and in a way that makes the product easier/better with each iteration. Please...please...never let that customer CSM/product-eng ever degrade.
One product feature request with some gravity for this organization is public API improvements. The full lifecycle for both alerts and incidents is not fully manageable via the API currently. I humbly request an audience with the team responsible for public API's so we may submit our requests for features and behaviors.
Specifically, we would appreciate the ability to create/modify incidents, including closing them. A key workflow for our org is "release" incidents. To bring it into perspective, when an release of some piece of software fails enough times, my team will initiate an incident and will pursue resolution, engaging engineering teams as needed. Once that incdent is resolved, we want to be able to close the incident (opened for tracking purposes, obvi) via API using our release pipeline.
Today it's not possible and it would be great if it were!
Finding "dislikes" is hard...using incident.io has made my life so much easier that I can't easily list dislikes. Truthfully, the CSM/product-eng team solve issues quickly, and in a way that makes the product easier/better with each iteration. Please...please...never let that customer CSM/product-eng ever degrade.
One product feature request with some gravity for this organization is public API improvements. The full lifecycle for both alerts and incidents is not fully manageable via the API currently. I humbly request an audience with the team responsible for public API's so we may submit our requests for features and behaviors.
Specifically, we would appreciate the ability to create/modify incidents, including closing them. A key workflow for our org is "release" incidents. To bring it into perspective, when an release of some piece of software fails enough times, my team will initiate an incident and will pursue resolution, engaging engineering teams as needed. Once that incdent is resolved, we want to be able to close the incident (opened for tracking purposes, obvi) via API using our release pipeline.
Today it's not possible and it would be great if it were!
What problems is the product solving and how is that benefiting you?
Taking chaos and bringing order, peace, and oddly, religion.
Great Incident response tool
What do you like best about the product?
We've been using Incident.io for some time now, and it’s been a game-changer for our incident management processes. The tool is intuitive, well-designed, and has made our Major Incident workflow much smoother. With seamless integrations into Slack, Jira, and Confluence, it has become our go-to for bringing teams together to tackle incidents faster and more efficiently.
But what truly sets Incident.io apart is the amazing team behind it. They’ve been super responsive and genuinely invested in making sure the tool aligns with our specific needs. From helping us configure custom workflows to setting up integrations with our existing toolset, their support has been top-notch. We never felt like just another customer—they’ve made sure we’re equipped to get the best out of the platform.
If you’re looking for a tool to streamline incident management, enhance collaboration, and level up your response times, Incident.io is the one to pick!
But what truly sets Incident.io apart is the amazing team behind it. They’ve been super responsive and genuinely invested in making sure the tool aligns with our specific needs. From helping us configure custom workflows to setting up integrations with our existing toolset, their support has been top-notch. We never felt like just another customer—they’ve made sure we’re equipped to get the best out of the platform.
If you’re looking for a tool to streamline incident management, enhance collaboration, and level up your response times, Incident.io is the one to pick!
What do you dislike about the product?
There’s a slight learning curve at first, especially for new users who aren’t familiar with incident management tools, but once you get the hang of it, it’s smooth sailing!
What problems is the product solving and how is that benefiting you?
The tool is intuitive, well-designed, and has made our Major Incident workflow much smoother. With seamless integrations into Slack, Jira, and Confluence, it has become our go-to for bringing teams together to tackle incidents faster and more efficiently.
Best in Class Incident Management
What do you like best about the product?
Intuitive platform with dozens of integrations. Account and customer success team are fantastic partners. Incident.io has been a game changer, with value delivered to the business immediately after implementation.
What do you dislike about the product?
There's nothing to dislike about the platform or company. With that being said, it seems like there is still room for growth in regards to business maturity.
What problems is the product solving and how is that benefiting you?
Service Catalog, On Call, Single Pane of Glass Incident Management & Orchestration.
Great Incident Management Tool
What do you like best about the product?
The user experience. It's very much built by incident responders, for incident responders.
What do you dislike about the product?
Some limitations to the webhooks, would be good to see more circumstances to send events elsewhere.
What problems is the product solving and how is that benefiting you?
Out of the box, it provides a great incident management experience. It's catalog and workflow features enable further customisatio.
Excellent solution for managing your incidents, that just keeps getting better!
What do you like best about the product?
I've used incident.io in a couple of different settings, and it's proved fantastic in removing friction and allowing teams to just get on with getting things sorted.
The Slack integration is very well done, and allows both technical teams and stakeholders to stay up to date and engaged with the investigation. The incident workflow is nicely configurable and allows you to adjust to how you want your teams to work.
The Insights piece has also been great, and the introduction of an AI assistant to slice data and product useful charts has been very helpful in understanding what's going on.
We're just starting to implement the new on-call system, and hook it up to alerting, and I have no doubt this is also going to be prove invaluable.
Finally, a big shout out to the team at incident.io themselves. They're incredible helpful and receptive to suggestions for improvements!
The Slack integration is very well done, and allows both technical teams and stakeholders to stay up to date and engaged with the investigation. The incident workflow is nicely configurable and allows you to adjust to how you want your teams to work.
The Insights piece has also been great, and the introduction of an AI assistant to slice data and product useful charts has been very helpful in understanding what's going on.
We're just starting to implement the new on-call system, and hook it up to alerting, and I have no doubt this is also going to be prove invaluable.
Finally, a big shout out to the team at incident.io themselves. They're incredible helpful and receptive to suggestions for improvements!
What do you dislike about the product?
Very little to dislike! Perhaps a clearer view of roadmap and upcoming changes and features would be nice?
What problems is the product solving and how is that benefiting you?
Taking the pain out of incident mgmt and allowing teams to focus on what's important - resolving incidents and learning lessons from them.
Best Incident Management tool in the market!
What do you like best about the product?
The UI is so well designed. Setting expressions for automation is so smooth. Lucy and Herbert are agreat!
What do you dislike about the product?
nothing that I can think of. So far so good.
What problems is the product solving and how is that benefiting you?
Incident management process. Quick and efficient way to handle incidents with minimal friction.
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