It is helpful in our daily task it is convenient to navigate and making our job easier
What do you like best about the product?
All the features of salesforce is really convenient when it comes to sending email, taking calls and tracking all the daily activities with our task.
What do you dislike about the product?
None cause this tool is really useful, I do not dislike in an any way.
What problems is the product solving and how is that benefiting you?
All it's analytics features helps us to timely complete our task, this helps our with our daily productivity.
Great product for new user and iterative learning curve
What do you like best about the product?
Drag and drop visualization, ability to connect data from many sources.
What do you dislike about the product?
Found difficult to collaborate with my team
What problems is the product solving and how is that benefiting you?
I can have a birds eye view where the data is huge to find patterns and make analysis for my stakeholders to take data backed decisions
Ease of developing dashboards and receiving strong technical support have enabled efficient data visualization
What is our primary use case?
We have implemented Tableau for visualization, and that experience has been good, as we have been using Azure AI Foundry rigorously since the last two months, which has also been a good experience. I think that it's a new service that they launched roughly a year back.
We have been using Tableau for the last eight to nine years, and that is a good solution. The experience has been good; though, customization is not so easy. By customization, I mean, for example, we are thinking of introducing an NLP-based feature, exposing a REST API into the solution, and that sort of thing is not easily done. Otherwise, as far as the BI tool is concerned, Tableau is quite good.
What is most valuable?
Tableau is quite easy to develop dashboards with, and the range of dashboards is good. The drag-and-drop features are also quite good.
Tableau is quite scalable; on a scale of one to ten, it would rate as a ten for scalability.
Tableau's stability is highly stable, and it would rate at a nine.
What needs improvement?
Introducing custom features, such as NLP-based reports, is not very good in Tableau. My MD has been asking us for a way to write in natural language to request reports that the system should generate, but that isn't very effective with Tableau. As a developer, I can develop an on-demand report in Python quite easily, but exposing a REST API on the Tableau platform is not a very easy task.
AI enablement is an area for improvement for Tableau, and that is something they might have to work upon. I have heard that ThoughtSpot is quite better in this regard, but the cost of ThoughtSpot is much higher.
ThoughtSpot has lots of natural language-based report generation features that Tableau lacks.
For how long have I used the solution?
We have been using Tableau for the last eight to nine years.
How are customer service and support?
I would rate Tableau's technical support as good, rating it at a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have had experiences working with IBM SPSS Modeler, which is IBM PASW, but it wouldn't be relevant feedback because they offered it for free, and it was end of life. The IBM PASW was outdated around five years back, so we shifted to Python-based solutions, open source.
It was a fine solution, but since things in this field in AI/ML are constantly changing, my experience with IBM PASW, where SPSS Modeler was the major component, wasn't so great. The product is outdated, and they have removed it from their suite of software offerings.
How was the initial setup?
The initial setup of Tableau was easy; it wasn't difficult at all.
What about the implementation team?
Initially, we got Tableau through a reseller, and the deployment was done by that third party. Later on, we took the deployment in-house, and most of our subsequent deployments were done internally.
What was our ROI?
It's very difficult to calculate an ROI for these sorts of initiatives because you cannot directly convert it into manpower savings or similar metrics. However, we have performed some cost-benefit analysis, and we derive benefits from Tableau primarily in terms of data and dashboards being made available for respective views throughout the organization. While ROI calculation is slightly difficult because you cannot associate revenue with certain dashboarding activities, we assess some cost benefits.
What's my experience with pricing, setup cost, and licensing?
The pricing of Tableau is on the higher side compared to other competitors, such as QlikView or Microsoft Power BI.
Which other solutions did I evaluate?
An important point is that you can easily find resources who have worked on Tableau, but with ThoughtSpot, finding a resource with that experience might be difficult.
What other advice do I have?
As far as dashboarding and connecting to various databases are concerned, Tableau is quite good. I rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
A Smart, Seamless BI Solution for Salesforce Users
What do you like best about the product?
What I like best about Salesforce CRM Analytics is how seamlessly it integrates with the rest of the Salesforce platform. You don’t have to jump between different tools or export data manually—it’s all right there, updated in real-time. The dashboards are highly interactive and customizable, which makes it easy to drill down into the data and uncover insights quickly. I also really appreciate the built-in AI features like predictive analytics and recommendations, which help guide decision-making without needing a data science background. It feels like the analytics are actually working with you, not just showing you numbers.
What do you dislike about the product?
What I dislike about Salesforce CRM Analytics is that it can feel a bit overwhelming at first, especially if you're not already familiar with the Salesforce ecosystem. The learning curve is definitely there—setting up dataflows, building dashboards, and understanding all the features takes time and some technical know-how. Also, the pricing can be a concern for smaller teams or businesses. It’s a powerful tool, no doubt, but if you're not fully invested in Salesforce already, it might not be the most cost-effective choice.
What problems is the product solving and how is that benefiting you?
Salesforce CRM Analytics is solving the problem of data being scattered and difficult to interpret. Before using it, pulling reports meant switching between systems, manually compiling data, and spending hours cleaning it up. Now, it centralizes everything—Sales, Service, Marketing data—all in one place, updated in real time.
The biggest benefit is speed and clarity. I no longer have to wait for end-of-month reports to spot trends or issues. I can track performance daily, see which deals need attention, and identify gaps in the pipeline or service delivery. It’s also helped in aligning teams because everyone works from the same set of data and insights. That’s made decision-making much faster and more informed.
Great tool for data dashboard creation and management
What do you like best about the product?
the options for presenting data visually that make it quite attractive
What do you dislike about the product?
How complex it can become to set up a new dashboard, due to the way the data is pulled and the way the data is used
What problems is the product solving and how is that benefiting you?
Centralizes all the data from my work area and allows us to have clear, real-time department metrics.
Combining advanced data handling with room for improvement in user support
What is our primary use case?
My main use cases with Tableau include working on the migration of dashboards from legacy systems to cloud-based solutions, such as migrating from Looker to Tableau Dashboard or Power BI to Tableau Dashboard. Recently, since the acquisition by Salesforce, the demand in the Tableau space has decreased compared to Power BI, as many clients are moving towards Power BI due to its more affordable licensing and the appealing use cases that it offers.
Tableau has recently announced the Tableau Next platform, which is exciting, but there are still uncertainties about how it will pan out compared to other BI tools in the market. Currently, our focus is primarily on dashboard development and migration between platforms, setting up business architectures, recommending tools based on user requirements, and conducting benchmarking to understand market offerings. Tableau is my main tool, and I continuously explore what's happening in the space to determine if Tableau is performing better or what innovations are on the horizon.
What is most valuable?
When comparing Tableau to other BI tools, they are generally on par, but the drag-and-drop feature in Tableau is user-friendly, and it handles large data sets more effectively than Power BI. Tableau's ability to manage extensive data, even in an extract format, is noteworthy, as Power BI struggles with that.
Creating dashboards and performing calculations in Tableau is quite straightforward and provides a better user experience compared to Power BI, which can feel more outdated. Although Tableau comes at a premium, the performance on the cloud platform and the overall ease of use for developers are significant advantages, even though it isn't designed for tabular reporting some users, particularly in finance, desire.
What needs improvement?
From a customer's point of view, I have noted that after the acquisition by Salesforce, the customer service for Tableau has declined significantly. I have observed this during my interactions, particularly a couple of months back, where the responsiveness and quality of service were lacking. There are many areas for improvement, especially considering the issues experienced in navigation and rendering services on Tableau Cloud, which I believe could be addressed more effectively.
For how long have I used the solution?
I have been working with Tableau for seven years or more.
How are customer service and support?
I would rate support at around six out of ten based on my experiences, which have involved back and forth communication and delayed responses, even with a customer representative. While I understand that Platinum customers receive prioritized support, there should be consistent standards for all users.
How would you rate customer service and support?
What was our ROI?
Tableau can be a cost-effective tool, providing a good return on investment, especially for analyzing large datasets. However, for a medium-sized company that does not handle as much data, Power BI might be a more suitable option. The choice ultimately depends on the organization's specific data volumes and the complexity of its analytical needs.
For companies managing billions of records and complex KPIs, Tableau is a worthwhile investment. The key is evaluating how many dashboards are necessary daily and how they justify the incurred costs. Power BI, being cheaper, is a more viable option for lower data requirements.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, while I cannot comment on specific user licenses, Tableau is indeed more expensive than Power BI. The difference is not excessively high though; it's manageable in the grand scheme of things, though Looker is known to be quite expensive.
What other advice do I have?
We are a review website requesting feedback to create articles that help people considering this tool to understand it better, including all the benefits and useful features it can bring. This feedback is used for research and slightly for the development or improvement of the tool, as vendors such as Tableau and Salesforce sometimes visit the website to check what people think about their tools and potentially improve them. The reviewer has requested to remain anonymous.
My current rating for Tableau is around seven. I've noticed some recent changes that could impact this rating further, so while I'd previously rate it higher, I think it's fair to mark it at six and a half to seven for now.
Visualization and market research are enhanced with valuable insights
What is our primary use case?
I am supporting a product company for market analysis and market research where we are using Tableau.
For retargeting and validating purchasing decisions, we use AI to create visualizations for predicting spending habits for the next six months for different categories.
What is most valuable?
The most effective features of Tableau for data analysis are visualization, comparison, and data analysis, which is much practical in this kind of project.
We are using AI features in Tableau.
For retargeting and validating purchasing decisions, we use AI to create visualizations for predicting spending habits for the next six months for different categories.
What needs improvement?
The interface needs improvement as sometimes it is locked, and it takes some time for the visualization and dashboards to load. There is some delay if the data volume is high, and the failure log is not always practical.
The failure log sometimes does not give every detail about why the data has failed.
Installing Tableau is not easy.
For how long have I used the solution?
I have been using Tableau for around four years.
What do I think about the scalability of the solution?
It is easy to handle large sets of data as Tableau supports large data sets, and it is all about structuring and defining the data.
I rate the scalability of Tableau as nine as it is very scalable.
It is not expensive to scale.
How are customer service and support?
I rate technical support from Salesforce around ten, as the support is good.
How would you rate customer service and support?
What was our ROI?
Tableau is saving me time, money, and resources, which I would rate as ten.
I see the savings around 20 to 25%.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I consider it around six.
It is a bit on the pricey side, so I rate it around six.
What other advice do I have?
Failure-related data sometimes does not seem practical, but that is acceptable.
While maintenance is a core task, it is easier compared to any other product.
Maintenance is taken care of by another team. I am a service provider and only look into market intelligence elements as a strategic consultant for them.
I am a founder who supports consulting and product development, market strategy, and software development for different clients.
My email is satyawrat@mindclickconsulting.com.
I rate Tableau overall around 8.5.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Tableau: A Robust Tool for Data Visualization and Business Intelligence
What do you like best about the product?
Tableau is a powerful data visualization tool that excels at turning complex data into intuitive and interactive dashboards. Its drag-and-drop interface makes it accessible to users without a technical background, while still offering advanced capabilities for analysts and data professionals.
What do you dislike about the product?
While Tableau handles moderate-sized datasets well, performance can lag when dealing with very large datasets or complex calculated fields. Dashboards may load slowly without proper optimization.
What problems is the product solving and how is that benefiting you?
Tableau turns raw data into clear, interactive visualizations and dashboards. This helps me (and stakeholders) quickly grasp trends, outliers, and performance metrics without digging through endless spreadsheets or writing complex queries.
Tableau from and end user's perspective
What do you like best about the product?
Tableau dashboards are simple to use and make data exploration a whole lot easier. It supports a wide range of data sources, making it simple for me to create visualisations with multiple points of information. Drag-and-drop capability simplifies chart generation, and even complicated dashboards are simple to explore and customise. Tableau's interactive dashboards provide stakeholders with complete control over how they explore data. Tableau makes it easier to provide live updates and share reports with the community. It also works well on browsers and on mobile devices, making it easy to access from anywhere.
What do you dislike about the product?
Tableau does not offer an AI assistant to walk you through difficult queries, and the learning curve is high for beginners. Working with large data sets has a negative impact on performance. In terms of pricing, PowerBI appears to be less expensive than Tableau. It is inconvenient to distribute dashboards outside of the Tableau environment.
What problems is the product solving and how is that benefiting you?
Tableau helps to tackle the problem of delayed and unclear data access. Before Tableau, I had to manually retrieve data from numerous sources and convert it to a standardized format for visualization. I can filter and examine it independently because Tableau supports data from several sources. As a result, I am less reliant on others, have more time, and am more productive. Additionally, it has greatly facilitated my ability to handle vast volumes of data, enabling me to make data-driven decisions more quickly and confidently. Also, the dashboard sharing function has improved my collaboration with my colleagues and made it easier to work on projects together.
Insights & Analytics tool
What do you like best about the product?
Tableau user interface is easy to learn and you can able to add calculate fields without any issues.
It has a wide user community group where we keep on learning about new updates.
What do you dislike about the product?
Tableau has latency issues while handling multiple data sources and requires improvement.
The cost of Tableau is higher than other analytics tool in the market.
What problems is the product solving and how is that benefiting you?
Tableau helps me with data cleaning and publishing reports with the capability of highly interactive visualization dashboards which are easy to understand for the leadership.
