Tableau can process a huge amount of data, which is one of my main criteria. Another significant feature is change management. Enhancements to existing dashboards or reports can be made quickly. The security of Tableau is also pretty good.
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Best experience
What do you like best about the product?
Data village was the best. I really enjoyed hands on training
What do you dislike about the product?
I felt it was too crowded. That’s the only thing
What problems is the product solving and how is that benefiting you?
Data visualisation and building gaps between teams
Delightful and insightful
What do you like best about the product?
I enjoy the Flexibility and scalability.
What do you dislike about the product?
I have not found anything that would be a deal breaker as of yet.
What problems is the product solving and how is that benefiting you?
Automating processes
Handles large data efficiently with secure and quick change management
What is our primary use case?
What is most valuable?
Tableau's ability to handle integration and the stability of the tool itself are the most valuable features. It can process a huge amount of data. Multiple sources can be connected to Tableau, and meaningful insights can be derived. Tableau serves as a stable dashboarding tool for higher management, aiding in quick decision-making.
What needs improvement?
The look and feel of the tool itself, including the dashboard features and data visualization, could be improved. The graphs in Tableau also have room for improvement.
For how long have I used the solution?
I have around three to four years of experience using Tableau.
What do I think about the stability of the solution?
I would rate the stability of Tableau as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Tableau as around eight to nine.
How are customer service and support?
I would rate the technical support at around eight to nine.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Tableau is straightforward. Tableau can be downloaded for free from the Tableau website, and it can be installed on a desktop for self-service design.
What's my experience with pricing, setup cost, and licensing?
I am not directly involved in the pricing of Tableau, so I am not sure about the pricing, setup cost, or licensing.
Which other solutions did I evaluate?
The competitors of Tableau are MicroStrategy and Power BI.
What other advice do I have?
I would recommend using Tableau, but there are other competitors like MicroStrategy and Power BI. The choice depends on the organization. If I were to rate Tableau, I would give it around an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Real-time data connection enhances workflow and decision-making process
What is our primary use case?
In our organization, we use Tableau for several use cases. The first one is the sales dashboard, which includes sales performance reports, leads, and opportunity status dashboards. The second use case involves financial analytics dashboards, such as 'what-if' analytics in financial terms.
What is most valuable?
The most valuable features of Tableau include the drag-and-drop functionality and the ease of use of the user interface. A significant feature for me is the real-time connection to data sources because it effectively manages large data sets. Additionally, the real-time data processing eliminates the lack of timely reports or dashboards, allowing for hour-by-hour updates instead of monthly or weekly ones.
What needs improvement?
An area for improvement in Tableau is the Explorer license type. It is not as useful, and the product owner should enhance its benefits or clarify its role. Additionally, the frequent updates with many versions available for download can be confusing and could affect stability. They should avoid providing access to older versions on their website.
For how long have I used the solution?
I have been working with Tableau for three years.
What was my experience with deployment of the solution?
The deployment process involves creating the dashboard on my PC or notebook and then sending the workflow to the IT team, who helps with the deployment. Only two people were needed for control and training, making it cost-effective.
What do I think about the stability of the solution?
I rate the stability a five or six because Tableau updates very often with new versions or patches. This requires downloading the latest version, but older versions are also visible, which can lead to confusion.
What do I think about the scalability of the solution?
I rate the scalability of Tableau at eight. Tableau is easy to use across various dimensions, whether on-premises or on the cloud. Whether it's installation, configuration, dashboard creation, or deployment, it's seamless in both environments.
How are customer service and support?
The customer service and support for Tableau in Thailand are excellent. They provide quick email and phone responses and have Thai-speaking personnel. Being part of Salesforce adds to their efficiency and responsiveness.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Power BI and Oracle Analytics Cloud before Tableau. My decision to switch wasn't due to the inadequacy of the tools but primarily influenced by the end user's needs and the integration with existing infrastructure. For instance, if a client is already using Google Cloud, they prefer Looker; for on-premises, Tableau is preferred.
How was the initial setup?
I rate the initial setup an eight, as it is easy to complete. You can download the necessary software from their website and then license it by adding the license key. It's a straightforward process.
What about the implementation team?
The deployment involved myself and another person for training and control. We were able to manage the deployment internally without the need for external help.
What was our ROI?
The ROI of using Tableau extends to its seamless integration across various platforms, as it's from Salesforce and thus not limited to any specific cloud provider. This enhances connectivity and saves on total project costs.
What's my experience with pricing, setup cost, and licensing?
Tableau is rated an eight because it is pretty expensive compared to alternatives like Power BI. The pricing could be reconsidered based on the region, especially in Asia Pacific, considering local budget constraints.
Which other solutions did I evaluate?
I evaluated alternatives like Power BI, Looker Studio from Google, and Oracle Analytics Cloud before choosing Tableau. The choice was primarily driven by the need to align with the client's existing IT infrastructure.
What other advice do I have?
Overall, I would rate Tableau as an eight out of ten. While its features and integration capabilities are impressive, there's room for improvement in the stability brought about by frequent updates.
Which deployment model are you using for this solution?
On-premises
The world’s broadest, deepest analytics platform!
What do you like best about the product?
The best thing about Tableau is that Tableau offers integrated visual best practices, enabling unrestricted data exploration while maintaining your analytical momentum. This is one of the reasons users enjoy working with Tableau, including me!
What do you dislike about the product?
The only downside of Tableau might be the cost-effective issue. It is expensive and the customer support is a hit and miss!
What problems is the product solving and how is that benefiting you?
Tableau tackles the challenge of making data more accessible and comprehensible for all by offering user-friendly visual analytics. It allows users to link to multiple data sources, build interactive dashboards, and effortlessly share insights, encouraging decisions based on data.
Good, but difficult to switch from MS products
What do you like best about the product?
Charts, had more advanced/complex functions than Power BI.
Also I think Tableu is more sutable for astheic design, while most of Power BI reports look about the same.
Real life example could be data table sorting issue with Power BI, where end user not allways can sort tables (if functions were used to create table), I think Tableu did not have this issue.
Also I think Tableu is more sutable for astheic design, while most of Power BI reports look about the same.
Real life example could be data table sorting issue with Power BI, where end user not allways can sort tables (if functions were used to create table), I think Tableu did not have this issue.
What do you dislike about the product?
Difficult to switch from MS products, Tableau is more advanced, but also more complex. Power BI is easier to learn in my opinion.
What problems is the product solving and how is that benefiting you?
I was creating charts for managers to monitor company perfomance. Usully for special events performance.
Automating processes reduces manual work allowing more efficient data handling and timely decision-making
What is our primary use case?
I use Tableau in the banking sector for data visualization and financial analytics. It helps in processing large amounts of data and generating high-level reports.
What is most valuable?
Tableau efficiently handles large amounts of data and automates processes, reducing the need for manual work. This automation provides resources that are highly cost-effective and helps with high-level analysis and decision-making. The platform supports live connections and real-time data processing, which is crucial for our reconciliations that need frequent updates.
What needs improvement?
There are restrictions in scheduling reports. For instance, we cannot send the entire Excel file reports via email within Tableau. While high-level snapshots can be sent, extracting raw data requires server access.
For how long have I used the solution?
I've been working with Tableau for more than five years.
What was my experience with deployment of the solution?
I find it quite easy to deploy Tableau.
What do I think about the stability of the solution?
I rate the stability as eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability as eight out of ten.
How are customer service and support?
The technical support for Tableau is quite good. I would rate it nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation process, including setup and configuration, takes approximately thirty minutes to one hour.
What was our ROI?
Tableau reduces manual labor and resources, providing cost-effective solutions for our operations. This saves a significant amount of time, particularly for reports that would have needed around fifty people. The automation is a valuable asset.
What's my experience with pricing, setup cost, and licensing?
We have different types of licenses for Tableau. The cost for viewer rights is around $60, but it can vary based on the business and is usually for a year.
What other advice do I have?
I recommend Tableau to other users and businesses. My overall rating for Tableau is eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Best data visualization tool
What do you like best about the product?
Tableau interface is great and i liked to integrate many .csv files and able to join them For larger data visualization
What do you dislike about the product?
limitation to export files in free version.
What problems is the product solving and how is that benefiting you?
To analyze large set of data and able to create visualization sheet according to my need
Tableau - A great starter tool!
What do you like best about the product?
I really like that Tableau has a smoother learning curve and can easily be used by non-technical folks who have little to zero coding knowledge for data visualization.
What do you dislike about the product?
The major downside regarding Tableau would be its seamless integration with the microsoft suite. As many enterprises use a Microsoft techical stack, integrating Tableau gets a little difficult.
What problems is the product solving and how is that benefiting you?
Currently we use Tableau to visualize realtime contact center data to measure perform of our contact center representatives. We measure KPIS such as average speed to answer, number of calls abandoned and many more.
User friendly & amazing business intelligence tool
What do you like best about the product?
Tableau has lots of option to customize charts & graph. We can also publish dashboard in PowerPoint optimised format. So chart can be extracted as a point slide
What do you dislike about the product?
Unlike power BI where users allowed to change the Axis. In this users have to use predefined charts. We can put filter to select or unselect any specific datapoint
What problems is the product solving and how is that benefiting you?
Tableau help us to automate the entire reporting across department. Previously we were using excel report. So lots of time waste in preparation of report. Now with Tableau everybody has access to interactive reports. We are investing more time in discussion
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