As an administrator, I use the solution in my company to deal with customers' current deployments and help with the troubleshooting process in case of issues while keeping a check on the performance, like the coverage provided by the solution.
Tableau+ | Salesforce
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A user-friendly tool for visualization
What is our primary use case?
How has it helped my organization?
Tableau is a good product for some of the projects my company has handled, and we have also used it as a visualization tool. Considering how certain products work for customers and how their businesses function, it is easy for my company to use Tableau in such environments as it is a user-friendly tool.
What is most valuable?
The most valuable features of the solution are the permission management and the user management.
What needs improvement?
With Tableau, the only downside stems from its prices, especially in the country where I reside, which is Sri Lanka. When my company reaches out to new customers with Tableau's new costs, we find ourselves at a disadvantage. The price is an area where improvements are required.
I think Tableau plans to release some AI-integrated features in 2024 for one of our company's clients we had initially. My company plans to use the AI-integrated version of the solution when it is released. AI is one of the best things that I was hoping to have on Tableau.
The only issue with the solution is with its prices at a regional level. Integration-wise, it is a good product. Tableau always provides support to users. Tableau should introduce some special pricing for its existing customers, and it should be possible for the partners and resellers to provide such special prices to customers.
For how long have I used the solution?
I have been using Tableau as an administrator in my company for four years. My company, which is in Sri Lanka, has a partnership with Tableau.
What do I think about the stability of the solution?
It is a stable solution. If the people who are working on the tool know about the product, then it's a stable solution. New people who have an understanding of the product can use its stable nature. Stability-wise, I rate the solution a nine out of ten. There is a possibility that the product crashes at times.
What do I think about the scalability of the solution?
The product offers scalability or scaling out options, but at the moment, there is no demand for the product from the customers, and nobody is getting it deployed. In general, though it is a scalable solution, no one prefers using the product presently. Recently, I have only done two deployments of the product for our company's customers. The people who use the product are not satisfied with it.
The product's clients are major banks and some other businesses operating in the financial sector, meaning all of the tool's customers run enterprise-sized companies.
How are customer service and support?
The solution's technical support was good. I rate the technical support an eight to nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's initial setup phase was not very easy as it was a little bit of a technical process about which I didn't have any experience. I rate the product's initial setup phase a six to seven on a scale of one to ten, where one is a difficult setup process, and ten is an easy setup process.
Most of the solutions I have deployed have been done on an on-premises model. For some new customers, my company has deployed the product on the cloud. If customers are okay with their budgeting part, I suggest they deploy the tool on the cloud.
For new users, our company can set up an environment. If the customer can provide an on-premises environment, we can set up Tableau in four to five hours. A single-node deployment takes around four to five hours, but if it is a marginal level of deployment, it might take a day or a day and a half.
When involved in the deployment, if there is some support from the customer's IT team, then only one person is required to take care of the deployment process.
What's my experience with pricing, setup cost, and licensing?
I rate the product price in the Indian region a seven to eight on a scale of one to ten, where one is a low price, and ten is a high price. For the other regions in the world, the price of the product might be average. The additional cost attached to the product crops up when users plan to use the product on an on-premises model.
What other advice do I have?
I recommend the product to those who plan to use it. Tableau is a good visualization tool for everyone, and it is also easy to learn, especially when compared with its competitors.
I rate the overall tool an eight to nine out of ten.
Which deployment model are you using for this solution?
On-premises
Tableau leads the BI tools
What do you like best about the product?
It is useful for Analysis of large amount of data, It gives more flexibility while working on tableau where it allows to create more informative and creative dashboards. Provide connectors with almost all DWH. Best for dynamic dashboards
What do you dislike about the product?
Dont provide much options to keep working except 14 days trail if you miss the licensing
What problems is the product solving and how is that benefiting you?
Tableau allows us to analyse and get hidden information from large data set and it also comes with lot of functions which helps get the numbers you want
Brilliant
What do you like best about the product?
I have used Excel for Learning & Official purpose.
I like it as a visualisation
I like it as a visualisation
What do you dislike about the product?
Merging of multiple sheets , it will be good if it is resolved.
What problems is the product solving and how is that benefiting you?
Compiling of Complex Data & Presentation purpose
Reduced time spent creating reports and dashboards, easy to work with and offers AI-powered features like automatic prediction
What is our primary use case?
I use it for sales tracking, incident management, and monitoring proactive tickets from different tools and systems. These are my three major use cases.
How has it helped my organization?
The biggest benefit is significant time savings in creating reports and dashboards. We now spend less time creating dashboards and reports. It's also very user-friendly and easy to work with.
What is most valuable?
The dashboards are amazing, with different report types and stunning visuals. Most importantly, Tableau's AI with machine learning automatically predicts features and reports based on historical data. These are the three most valuable features for me.
What needs improvement?
Firstly, the high cost of Tableau licenses makes it inaccessible for many mid-scale clients. Secondly, the server requires at least 128GB of RAM, which can be impractical for some systems. We need a dedicated system to use Tableau.
These are the two major challenges I see, especially for smaller organizations. Perhaps introducing lighter options or scaling solutions could be helpful.
Tableau offers some of the best features in the market. Enhancements are always ongoing, and it's already one of the strongest BI tools available.
For how long have I used the solution?
I've been working with Tableau for over five years.
What do I think about the stability of the solution?
Everything seems fine. They provide good materials and articles for updates, so it's not cumbersome. It's quite good, actually.
What do I think about the scalability of the solution?
It definitely scales well. It's one of the best in the market for that. We have over 300 users in my organization using it.
Which solution did I use previously and why did I switch?
I use various BI solutions. Primarily, I work with Power BI. We use two services: the server to upload reports and the Power BI Service.
We also use Tableau for one client for reporting, dashboards, and reservations. Additionally, I use SAP Business Objects for reporting purposes.
One of Tableau's big objectives is reporting. It is superior compared to other tools.
For on-premises Power BI, the biggest challenge is it's not fully integrated. We need separate applications and deployments on different machines. That's cumbersome.
With the Tableau server, everyone can share reports on one server, which is much more efficient. Reporting with Tableau is amazing compared to Power BI Desktop.
As for cons, the application size is quite high, and 128 GB of RAM is needed for the Tableau Server so if we need a lighter version of Tableau.
How was the initial setup?
The initial setup was not cumbersome, it was straightforward for me. It is like a default application in my system, I was not part of the infra team.
What about the implementation team?
As a user, I haven't encountered much maintenance myself. Infrastructure management manages it.
What was our ROI?
The value for money is definitely there. Tableau is a bit higher side as compared to Power BI services because Microsoft is offering really, very amazing prices. At the organization level, Microsoft provides PowerBI service as a package, and they are offering more than 30% to 60% of their end customer.
But, Tableau is on the same side, cost-wise, Tableau is a bit high.
What other advice do I have?
I would like to recommend Tableau because of the dashboarding, reporting and the features they are providing to end customers. So it is very commendable.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
One stop solution for beginners as well as choice of experts
What do you like best about the product?
When I started learning tableau i found all the learning content at tableau learning resources and also found a helpful tableau user community to learn. In my view tableau is one of the best business intelligence software for corporate domain.
What do you dislike about the product?
There is a little bit gui issue but it doesn't matter if you get beautiful insights with a little hands on data set.
What problems is the product solving and how is that benefiting you?
Tableau's intelligence is good to analyse data sets accordingly to the need
must try
What do you like best about the product?
It is very helpfull in making decisions for making furture plans related to our product or service , one can learn many things from it, also we can use it for general knowledge , at the end what we need is that some idea about enviourment /market in which we are going to work, so it will provide it with that so i my suggestion everyone must try it for once
Thank you
Thank you
What do you dislike about the product?
may be you can called it as security issue also some times data may not that accurate and for some users it may be little bit complx
What problems is the product solving and how is that benefiting you?
They have reduce the complexcity in product, so that thing i like because now things gets faster
Unleashing the power of data with salesforce CRM analytics
What do you like best about the product?
Salesforce CRM Analytics, formerly Tableau CRM , excels is seamlessly integrating with salesforce CRM, providing a unified platform for real-time data insights. the intuiative interface and powerful analytics capabilites make it user-friendly, empowering teams to make data-driven decesions effortlessly. scalability, machine learning integration, and a strong commitmentto data security further solidify its position as a top-tier analytics solution. Embracing salesforce CRM analytics has truely elevated our organization's ability to glean actinable insights from our data
What do you dislike about the product?
It has steep learning curve, customization complexoty, resource intensity and higher costs. addressing these would enhance accessibility and user experience for all business
What problems is the product solving and how is that benefiting you?
So salesforce CRM analytics streamlines data integration, enabling a unified view of customer interactions. its robust analytics tools empower us with real-time insights, fostering informed decesion-making and enhancing overall business agility
CRM Analytics the Power tool for your Data Visualization
What do you like best about the product?
This tool can work with both Salesforce and Non Salesforce data at a single centralized place,
We use this to do the analysis of data besed on specific trends , create the dashboards for a better visualization of that data
By using this tool we can take more accurate and precise decisions which ulimatly leads to increase the custmer satisfaction, based on data trends we increase of sales target and achive them effectivly.
This a a easy to use tool by which , We can share the data and our projets with team members , so that they can access and view the data at a single place.
Our Sales and Marketing team use it almost on daily basis to generate and implement the new marketing trends.
We use this to do the analysis of data besed on specific trends , create the dashboards for a better visualization of that data
By using this tool we can take more accurate and precise decisions which ulimatly leads to increase the custmer satisfaction, based on data trends we increase of sales target and achive them effectivly.
This a a easy to use tool by which , We can share the data and our projets with team members , so that they can access and view the data at a single place.
Our Sales and Marketing team use it almost on daily basis to generate and implement the new marketing trends.
What do you dislike about the product?
This is mainly dependent on a stable internet connection and lacks offline application.
The price involved in licence and implementation is way too high for small scale organizations as it is having a lock in period involved in it.
There can be data ownership issue with this as most of the data is saved on cloud servers and for all the companies data is a sensitive information, if by any mean intruders get by, concerns regarding security increases.
The price involved in licence and implementation is way too high for small scale organizations as it is having a lock in period involved in it.
There can be data ownership issue with this as most of the data is saved on cloud servers and for all the companies data is a sensitive information, if by any mean intruders get by, concerns regarding security increases.
What problems is the product solving and how is that benefiting you?
We have increased our volume based on data trend for specific locations.
Based on data analysis we have improved our services and increased the customer satisfaction.
This helped us to ceate a centerlized dashboard for all internal teams at a single place , from where they can access and get the insights about customer data and can take the relevant decisions.
Based on data analysis we have improved our services and increased the customer satisfaction.
This helped us to ceate a centerlized dashboard for all internal teams at a single place , from where they can access and get the insights about customer data and can take the relevant decisions.
Good tool for data insights and data reporting
What do you like best about the product?
Salesforce CRM analytics provides very good experience in terms of reporting data insights and data visualization. But I have experience that it struggles little bit in terms of Machine Learning model building. Its best feature is its capability to generate insights from the data. Also it has capacity to provide real time reporting for business decision making.
What do you dislike about the product?
Machine learning capability of CRM is in initial stage also few models and algo are available for training.Doesn't providefull free hand to the data scientist as many of step in machine learning model building auttomated without any functionality.
What problems is the product solving and how is that benefiting you?
Data reporting and visualtion is very much good. also it solve the data trends using ml.
Easy to use and understand
What do you like best about the product?
It has a variety of tools and options that lets you achieve your desired results. A perfect BI tool which can also help automate things.
What do you dislike about the product?
Sometimes it slows down for huge chunks of data.
What problems is the product solving and how is that benefiting you?
Helps me analyse data sets and also produce results to stakeholders.
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