Tableau+ | Salesforce
Salesforce, Inc.External reviews
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Long term fan, unmatched all in one package
What do you like best about the product?
My favourite feature is the fast drag and drop ability. Yes it's basically like the Excel Pivot Tables when you take it down to basics, but it's just far more powerful and feature rich. My favourite feature is the world maps. This is what enabled me to get Tableau a foot in the door at my org. Showing execs their metrics across the globe visually for the first time just inspired "wow" moments.
What do you dislike about the product?
While some of the features are very good, and a lot of products don't have them, they could do with some extra kick e.g. look at some of the Microsoft GeoFlow work. Not saying 3D globes are the most ideal presentation for data, but it's revolution rather than Tableau's gradual evolution. Last thing I don't like is that Tableau seem's to have to be hacked to get most work done. Out of the box it's amazingly feature rich, but to get a lot of things working, you have to do work arounds, programming, and things that don't generally fall under the category of "accessible".
Recommendations to others considering the product:
Make sure you create a great and continual relationship with your account manager. Ours has been incredibly helpful, offering extended trials, on-site demo's, free consultancy and so on. Additionally, make sure your data quality and systems are in order before purchasing. Tableau is more forgiving than most software, but you can't edit data in Tableau so you need to get it right first time. Finally, because Excel is usually the #1 product and people find change incredibly hard, make sure you have an effective strategy for keeping the momentum going internally. It's far too easy for users to forget to use Tableau and keep to what they know.
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