With Dynatrace, my company pretty much utilizes it to try and catch performance issues before certain issues get created on our online banking platforms, as well as for technical performance issues in our internal systems and to make sure that our users get the best experience. The aforementioned details consist of three use cases. Obviously, my company stopped using some of Dynatrace's features since we started getting a few issues as certain services have gone down or been degraded. With Dynatrace, my company receives pop-ups on our site in terms of an alert to which we can react if needed, and it helps us minimize any negative impact on our clients or business stakeholders.
Dynatrace Platform Subscription (DPS)
DynatraceExternal reviews
1,337 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A SaaS-based product with great technical support and easy setup phase
What is our primary use case?
What is most valuable?
With Dynatrace, I think I like its ability to dive deep down into each service and application at the code level. You can see Dynatrace interacting with other applications, so it gives you a good understanding of where things go wrong. I think it is just that Dynatrace gives you great observability on your platform.
What needs improvement?
With Dynatrace, there is nothing that I would like to see improved in the product right now. Dynatrace pretty much fits in and meets all the checkboxes or requirements of my company. I know that a new product from Dynatrace will be launched soon, and my company may plan to move to it, so I think all the requests from my company's end related to Dynatrace may actually get covered in the new product.
From an enhancement perspective, I would like Dynatrace to focus on areas related to cognitive AI since it can help its users better understand their problems. With AI-related enhancements in Dynatrace, I can talk to the tool in English. Instead of getting some codes from the tool, Dynatrace can tell me the problem in a normal and understandable English language. If I am not mistaken, the aforementioned AI-related area may actually be released in the new version of Dynatrace.
For how long have I used the solution?
I have been using Dynatrace since 2013, making it almost ten years.
What do I think about the stability of the solution?
It is a 100 percent stable solution.
What do I think about the scalability of the solution?
Dynatrace is a highly scalable product since it is a SaaS-based application. As it is a SaaS-based application, you can deploy ActiveGate wherever you need it or closest to your environment.
Though I cannot check the list of the users who use the solution and don't have access to see the number of old users, many people use the solution. It would be close to around 300 users presently who use Dynatrace.
How are customer service and support?
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's technical support team is always quick to respond, and they always have answers to our questions.
I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with SolarWinds and Applications Manager from ManageEngine. I predominantly use Dynatrace.
The pros of Dynatrace are that you are able to drill down to see in-depth how your application is performing, how your host is performing, and how your business services are performing, right from the cloud level down to the codes. The con of Dynatrace is that, at times, because it has so much information, it becomes difficult to see the root cause of your problem, and then you have to dig around to find the root cause.
How was the initial setup?
The initial setup of the product is a relatively easy process since it is a SaaS-based platform. Previously, with Dynatrace, my company had it deployed on an on-premises model. Currently, when my company deals with the setup processes of the product, it is really easy since you just install the agents on your server or on your hosts, after which the product starts to do what it needs to do, and then you can just create your dashboards and alert systems. If you understand the application, the setup phase is a really simple process.
The solution's deployment and maintenance processes are handled by a team consisting of four members for both South Africa and the UK, and they also readily function as a support team. In terms of deployment and product administration, you can know how to utilize the tool from a much broader base.
What other advice do I have?
Owing to the fact that Dynatrace is a SaaS-based product, there isn't much maintenance required. My company only subscribes to the services provided by the solution, and Dynatrace looks after the maintenance part, a major reason why only a small team is required to administer it.
I recommend Dynatrace to those who plan to use it since it is a Rolls Royce of monitoring tools with which you can't go wrong. Dynatrace gives you exactly what you want. There are no comparisons to Dynatrace with any other tool out there in the market.
Dynatrace is a brilliant product.
I rate the overall product a nine out of ten.
The product helps identify issues and get to the root cause, but some features must be made more robust
What is our primary use case?
We use the tool for performance analysis, root cause analysis, issue identification, and understanding the impact of technical glitches on business. We use performance dashboards and business dashboards.
How has it helped my organization?
The product helps us identify issues in the application and get to the root cause immediately. We can understand why a client experiences slowness, whether it is due to DB or some issue at the front end. It could also be an issue relating to their zone. We can also use the tool to understand the impact of the technical issue and the loss to business.
What is most valuable?
PurePath is one of the best features. We can add tags to the dashboard that we create. Synthetic user creation is also a good feature.
What needs improvement?
PurePath must be more robust. Dynatrace detects problems at a higher level. When we select a time zone and identify the problems, we should get a detailed analysis of the impact directly. We shouldn’t have to drill down to get that information since the solution already has the details of the exceptions. We have to create tags for some log-ins. It should be handled automatically to reduce tagging.
For how long have I used the solution?
I have been using the solution for four to five years.
What do I think about the stability of the solution?
I rate the product’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How are customer service and support?
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and conversations between me and the support team. It took a reasonable amount of time to solve the issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Nagios and PRTG. I started using Dynatrace because my company decided to switch to it.
How was the initial setup?
I rate the ease of setup a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap.
What other advice do I have?
It’s definitely a good tool. It is a perfect combination of technical and business. It enables us to identify and make dashboards related to hardware, application, and business. Overall, I rate the tool a seven out of ten.
Get sophisticated analytics on the performance of your apps
What do you like best about the product?
The administration of our IT infrastructure and our applications' efficiency have significantly improved since we began using Dynatrace. We can now access sophisticated, in-depth analysis of the end-user experience to understand user behavior better and foresee future difficulties. Their technical support is excellent, and the product is intuitive and easy to use, so we can make improvements that will lead to happier customers.
What do you dislike about the product?
This platform has worked well for me and has proven beneficial; however, the price is relatively high.
What problems is the product solving and how is that benefiting you?
Dynatrace allows us to make educated choices about optimizing our apps effectively. As a result of our efforts, issues have been resolved, the user experience has been enhanced, and new clients have been attracted. The implementation was straightforward, and the resources at our disposal will allow us to improve the user experience and bring in new customers.
Open up your eyes
What do you like best about the product?
High observability to the complex environment
What do you dislike about the product?
High running cost on both license and support
What problems is the product solving and how is that benefiting you?
Provide end to end visability
Thorough transparency - Fantastic Interface!
What do you like best about the product?
The interface is one of the best I have used for my company out of the many applications implemented for network visibility.
What do you dislike about the product?
Initial appliance deployment. Important step but it takes awhile to set up.
What problems is the product solving and how is that benefiting you?
As it is being deployed over our different business areas it is giving us a unique look into our performance.
Enhanced monitoring with dinatrace
What do you like best about the product?
Real-time performance monitoring and insights
What do you dislike about the product?
Sometimes it can raise many alerts for the WAF due to false positives
What problems is the product solving and how is that benefiting you?
The main problem I consider it solves is that of visibility and performance monitoring of applications
Excellent monitoring tool with AI and very good security.
What do you like best about the product?
It is an easy-to-use, feature-rich monitoring tool with various plugins, the ability to interface with any third-party components, and the ability to design and launch your own plugin live. Dynatrace Monitoring's end-to-end view across the full stack offers faster resolution and more visibility. Dynatrace is in the forefront of technologies that enable modern software engineering methodologies like NOOPS, GITOPS, SRE, and so on. Products from Dynatrace aid in continuous monitoring, root cause analysis, anomaly detection, and self-healing.
What do you dislike about the product?
Although it uses network bandwidth and is difficult to link the custom plugin to the rest of the third-party tools, all of the capabilities are excellent. One thing I dislike about the Dynatrace tool is that, even with the alert monitoring threshold set, we occasionally received false warnings while the application was running. Due to the breadth of Dynatrace's functionality, it's an ocean that a newbie/beginner would struggle to cross.
What problems is the product solving and how is that benefiting you?
We primarily use Dynatrace for service and operations management of important systems and infrastructure; it has been an excellent tool in this area, assisting us in improving the overall client experience. It allows our operations personnel to see and troubleshoot requests, resulting in improved compliance with our service level agreements with our customers. We utilize Dynatrace to monitor our on-premises workloads as well as some of our cloud workloads so that we can detect which instances need to be scaled. We save time by not attempting to hack cloud monitoring logs; instead, Dynatrace provides suitable monitoring for cloud-based or online apps, as well as live monitoring and active alerts depending on our requirements.
Great tool to get a clear snapshot of production environments without doing any hacks
What do you like best about the product?
Allows having proper observability in production environments
Can be used in various use cases, not just for errors debugging
Straightforward UI/UX
Can be used in various use cases, not just for errors debugging
Straightforward UI/UX
What do you dislike about the product?
The agents versioning can be annoying at times
What problems is the product solving and how is that benefiting you?
Ability to see the root issue in production with all of the variables involved
The best APM platform, saves a lot of time and effort.
What do you like best about the product?
It delivers live alerts and synthetic monitoring of online or cloud-based apps with adequate tracking and monitoring, as well as sophisticated predictive data analysis and implementation that is exceedingly simple to use. As a DevOps enthusiast, I appreciated dynatrace because of its Davis AI Engine with software intelligence, which reduces my daily responsibilities for monitoring hosts/VMs, all in one location, thanks to its intelligent landscape dashboards and topologies. Dynatrace technologies enable seamless monitoring, root cause analysis, anomaly detection, and support for current software engineering approaches such as NoOps, GitOps, SRE, and others autocorrect.
What do you dislike about the product?
One thing I don't like is the alert monitoring threshold it provides, since we have gotten multiple false signals when testing the application's operation. The synthetic monitoring is beneficial, but smaller organizations cannot use it owing to encryption. Because of Dynatrace range of features, it is an ocean that a novice or newbie would find impossible to navigate; the initial phase requires an experienced user.
What problems is the product solving and how is that benefiting you?
This tool provides synthetic monitoring, displaying real-time application availability statistics. Dynatrace is fantastic at finding the root causes of issues, which has been a huge assistance to our team. We can rapidly identify which services have been delayed or stopped, as well as what is causing other systems to fail. The additional API and SDK for log ingestion for enhanced log visualization and a clearer perspective of application security, the greatest part is that Dyantrace can be used to make business analytics choices. We use Dynatrace to monitor our on-premises workloads as well as some of our cloud workloads; we can identify which instances need to be scaled, and we save time deciphering Cloudwatch logs.
Comprehensive Monitoring Tool
What do you like best about the product?
Easy to use UI
Comprehensive logging
Ability to configure tool and logging levels
Ability to integrate with Service Now for incident management
Comprehensive logging
Ability to configure tool and logging levels
Ability to integrate with Service Now for incident management
What do you dislike about the product?
The UI at times is too basic and requires multiple clicks to access the logs required
What problems is the product solving and how is that benefiting you?
Application and Server monitoring
showing 141 - 150