We use Dynatrace as an end-to-end monitoring solution to monitor all our cloud and on-premises infrastructure and applications. We use Dynatrace to monitor everything except storage, backup, and network devices. Our e-commerce front-end applications are completely monitored on Dynatrace.
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Used for end-to-end monitoring of cloud and on-premises infrastructure and applications
What is our primary use case?
What is most valuable?
I like the solution's tracing feature. There's a technology called PurePath in Dynatrace that helps us trace the end-to-end request for a service call. It starts tracing or capturing from the moment a user accesses our website, opens the browser, and clicks on login till it reaches our endpoint, the application server with the database server.
It will capture all the traces, including the number of requests, the response time, the number of calls made, the number of errors, and the root cause of each error. Dynatrace provides real user monitoring with APM.
What needs improvement?
Dynatrace is not great for network monitoring. Network monitoring can be done with a bit of customization. Although it provides end-to-end tracing from server to application, you don't get end-to-end tracing for network devices because it uses the SNMP protocol to discover them.
It will not get coordinated with the Dynatrace agent. That protocol is entirely different. It would be good if Dynatrace could come up with some feature that can help us pull the network tracing along with the application tracing. Dynatrace could improve the visualization part in log analytics because it is not as great as Splunk.
Dynatrace does very good monitoring for Azure cloud monitoring, but for GCP, it is not as great as Azure. The solution should improve from Google Cloud monitoring.
For how long have I used the solution?
I have been using Dynatrace for six years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The solution's technical support is very good and very much available.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is very simple. You never get any monitoring tool as simple as Dynatrace. You just have to deploy one agent, and it's very straightforward.
What was our ROI?
Dynatrace is easy to install and manage. It is simple and saves a lot of time. It is quite easy to manage, and anyone with basic IT knowledge can be a Dynatrace administrator.
What's my experience with pricing, setup cost, and licensing?
Dynatrace is an expensive solution.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a five out of ten.
Which other solutions did I evaluate?
Datadog is Dynatrace's main competitor. It is cheaper than Dynatrace. However, Datadog's instrumentation is manual and time-consuming, and it requires a lot of effort. In contrast, Dynatrace can be set up in half an hour. Setting up Datadog requires a lot of manual effort and is not as easy as Dynatrace. Presentation-wise, Datadog's look and feel are not as impressive as Dynatrace's.
What other advice do I have?
Technology keeps evolving. In my experience, we recently migrated our application from Azure VM to microservices hosted in Kubernetes. Some requirements were there, especially with GCP. Using the solution does not depend on the company size but on the requirement. Whoever uses an e-commerce ordering website must have Dynatrace. I would recommend Dynatrace to other users.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Enhanced transparency and comprehensive insights with customizable observability
What is our primary use case?
We have been working with Dynatrace primarily for observability. We utilize the solution across various industries, including retail, financial services, insurance, and manufacturing. Our focus is to provide comprehensive monitoring and observability as part of our managed service provider (MSP) offerings. We offer extensive customization and value addition to the data provided by Dynatrace.
How has it helped my organization?
The solution enables us to deliver tailored services to our customers, including generating customized measurements, KPIs, and dashboards. This enhances our ability to provide detailed and valuable insights to our clients.
What is most valuable?
The observability provided by Dynatrace is extremely valuable. It allows us to achieve transparency and gain comprehensive insights into our operations.
What needs improvement?
The pricing model of Dynatrace is somewhat confusing. Currently, the industry is adapting to a consumption-based pricing model instead of a traditional licensing model, which might take some time to get used to.
For how long have I used the solution?
We have three years of experience working with Dynatrace.
What do I think about the scalability of the solution?
The scalability of Dynatrace is extremely easy.
How are customer service and support?
I cannot provide specific details about their technical support as I am not in charge of that aspect.
How would you rate customer service and support?
Positive
What was our ROI?
Our company adds substantial value to the solution, making the pricing fair and providing significant value-added services to our clients.
What's my experience with pricing, setup cost, and licensing?
The shift to a consumption-based pricing model from a licensing model is something new. Customers need to adapt to paying per consumption.
What other advice do I have?
The value of Dynatrace is in its observability feature, but understanding the pricing model can be intricate. Ensure you have a good grasp of how the consumption-based model works.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Working With Dynatrace Monitoring and Data Analysis Review
What do you like best about the product?
Dynatrace excels in API monitoring, data analysis, and business analysis, making it incredibly useful for our day-to-day operations. What stands out most is its ease of use and the number of features it offers. Despite being a powerful tool, the interface is intuitive, which made the implementation process smooth for our team. Its integration with our existing systems was seamless, and the platform offers great visibility into all data points. Customer support has been responsive and helpful, ensuring we get the most out of the tool. We use this daily to track the issue and successive sessions
What do you dislike about the product?
The only downside is that Dynatrace's pricing can be a bit on the higher side, especially for smaller teams or businesses just getting started. Additionally, while the platform is feature-rich, it can take some time to fully leverage all its capabilities. A more user-friendly onboarding experience would make it even better.
What problems is the product solving and how is that benefiting you?
Dynatrace has been incredibly helpful for our API monitoring and data/business analysis. It offers real-time insights into API performance, allowing us to quickly address any issues and minimize downtime. The platform also simplifies data analysis by automatically correlating information, helping us make faster, more informed decisions. With its seamless integration into our existing systems, Dynatrace has streamlined our workflows and enhanced overall productivity, enabling us to focus more on growth and less on troubleshooting.
Good experience
What do you like best about the product?
It was easy to use and looked very clean. Good UI and easy workflow. Provided analytics were also easy to understand.
What do you dislike about the product?
Some submenus were confusing, automations were a bit difficult
What problems is the product solving and how is that benefiting you?
It has made it easier to keep track of my full stack applications performance
Powerful Monitoring Tool with a Steep Learning Curve
What do you like best about the product?
What I like most about Dynatrace is its ability to provide a clear, end-to-end view of our entire application environment. It feels like having an extra team member who’s constantly watching over all aspects of our systems, from infrastructure to user experience. The AI-driven problem detection and root-cause analysis really stand out, helping us resolve issues before they even become a problem. The automation features save us time, allowing our team to focus on bigger strategic projects instead of firefighting. Overall, it gives us a lot of confidence in maintaining a smooth, high-performance environment.
What do you dislike about the product?
While Dynatrace offers incredible insights, its extensive features can feel a bit overwhelming at first. The platform has a steep learning curve, and it takes time to fully understand and navigate all the capabilities. Additionally, the pricing can be quite high for smaller teams or businesses, especially when scaling up. While the performance is top-notch, the cost can sometimes feel like a barrier to maximizing its potential, particularly for startups or mid-sized companies.
What problems is the product solving and how is that benefiting you?
Dynatrace helps us quickly find and fix performance issues, understand their causes, and monitor our entire system seamlessly. This keeps our applications running smoothly and reduces downtime, making our operations more efficient and our users happier.
Dynatrace is robust , tough competitor for other APM tools.
What do you like best about the product?
Best thing is Davis AI, Davis automatically detects customer-facing issues,its smart scape , using oneagents and activegates make its best out of others.
What do you dislike about the product?
Initially to use dynatrace may seem difficult as it is vast and we have multiple options and configurations to handle.
What problems is the product solving and how is that benefiting you?
Dynatrace really helps by giving me a clear view of everything happening in my IT environment, from applications to infrastructure. Its AI-driven insights and automatic discovery of system components make it easy to spot and fix issues quickly before they affect users. This means I can proactively manage performance, optimize speed, and ensure a smoother experience for everyone. The detailed metrics and diagnostics also make troubleshooting much faster and more efficient, which ultimately helps keep things running smoothly and reliably.
Fully automated solution, so it's easy to use when it comes to deployment but the solution could extend the visibility to cover more infrastructure monitoring capabilities
What is our primary use case?
Dynatrace is doing it very well. It offers the customer a holistic view of the application or website, starting from the front-end services to the back-end services. Mainly, they are focusing more on application performance.
For sure, they have it for server monitoring and network performance monitoring, but mainly they are focusing on application and AI capabilities when it comes to application performance monitoring.
They are very good when it comes to APM.
What is most valuable?
It has AI capabilities for anomaly detection. Also, they are a fully automated solution, so it's easy to use when it comes to deployment. In general, they have root cause analysis, monitoring the components, and monitoring the application. They use information to connect the issues, detecting problems, and finding LiveOps analysis.
What needs improvement?
It would be good to extend the visibility to cover more infrastructure monitoring capabilities and more network performance capabilities.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
It is a stable product.
Moreover, there is a support team. Honestly, they are doing very good when it comes to communications and documentation, so you can easily troubleshoot and diagnose issues.
You can also easily reach out to their support team. For the components themselves, it's quite stable. There aren't many parts when it comes to Dynatrace components or the platform itself. So, it's the best solution.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten because it is an agentless solution. It is scalable; you can deploy the agent wherever you want.
We have Enterprise businesses as our clients. It can be offered to small businesses, but it would be pretty expensive. Technically, there is no problem with that. But, it's all about the cost or the price.
How are customer service and support?
We can reach out to them directly through chat services within the platform itself, or we can contact their partners globally. Dynatrace would be able to help you directly, and also let you contact the enterprise support team. So, it's quite good when it comes to support.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, with ten being easy.
It is fully automated, so it was easy.
The deployment model can be both on-premises and on the cloud.
The deployment depends on the component. Overall, it can be done in less than one hour, or two hours maximum; you will be able to finish deployment when it comes to the main components, like the analysis server or admin server. But when it comes to agents, it depends on the customer's environment. It may take hours or weeks. So, it depends on the prerequisites and the customers themselves.
What was our ROI?
The cost savings can add because they are focusing on the end-user experience. Currently, all businesses are all about the user experience. So once you have such a tool, you just want to make sure that users are satisfied.
When they are satisfied, you will gain benefits. So when it comes to return on investment, by keeping your customers satisfied, it's worth it to invest in such a tool. It gives you clear visibility of the user experience or user behavior so you can improve your business.
What's my experience with pricing, setup cost, and licensing?
It's not cheap, for sure. Dynatrace targets enterprise customers, banking, government entities. So for sure, it's not cheap, and it's a little bit expensive. So, I would rate the pricing a seven out of ten, with ten being expensive.
Now, here comes the comparison to other APM competitors like AppDynamics and IBM; yhey are within the same range. They are all targeting top-end users.
What other advice do I have?
Dynatrace has an AI engine. It collects numerous metrics from the customer's IT environment. The AI engine then correlates and analyzes all of these collected metrics and transactions to offer some capabilities to the customers.
However, my recommendation depends on the use cases or pain points for the customers. For application visibility or end-user experience, I would recommend Dynatrace.
Overall, I would rate the solution a seven out of ten.
Used for application performance monitoring
What is our primary use case?
The solution is predominantly used for application performance monitoring.
What is most valuable?
The solution's most valuable features are AI and root cause analysis. These two features maintain a chain of dependencies so that everyone knows about the things that depend on each other across all the parts of this application.
What needs improvement?
The solution's user interface could be improved. Because of the browser metaphor, you must click multiple times, which is not as slick as a purpose-designed user interface.
For how long have I used the solution?
I have been using Dynatrace for a few years.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Too many Gaps in AWS infrastructure monitoring
What do you like best about the product?
Not much to be honest, It has been much too hard to implement it in AWS and there are to many gaps
What do you dislike about the product?
The Kubernetes implementation has been buggy for a long time. The Support fuction is slow and often doesn't resolve the issues.
Very cumbersome Dynatrace query language.
Gaps we have observed are lack of AWS VPC monitoring (VPC endpoint metrics)
MSK - very basic metrics
Delays in problems alerting.
Very few AWS service default dashboard (RDS, DocumentDB etc)
Very cumbersome Dynatrace query language.
Gaps we have observed are lack of AWS VPC monitoring (VPC endpoint metrics)
MSK - very basic metrics
Delays in problems alerting.
Very few AWS service default dashboard (RDS, DocumentDB etc)
What problems is the product solving and how is that benefiting you?
Not many
One wonderful full observability product
What do you like best about the product?
Automatic problem identification in Dynatrace is highly effective in displaying site availability metrics, response time and error rate for each services.
What do you dislike about the product?
Nothing to dislike because I haven't seen any disadvantages with the software.
What problems is the product solving and how is that benefiting you?
Host analysis helps in identifying unhealthy host with high CPU, memory or thread usage and it's helpful in application analysis like response time.
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