I work with a financial institution and use the product for micro-financing.
External reviews
External reviews are not included in the AWS star rating for the product.
Has client analysis feature which is useful for financial institutions
What is our primary use case?
What is most valuable?
The best feature of Mambu is its capability to analyze clients. It is particularly useful for banking and financial institutions when making loans. You can easily see a portfolio with active clients and all relevant details. It is also easy to learn.
What needs improvement?
The solution takes some time to open.
For how long have I used the solution?
I have been using the product for the last five years.
What do I think about the stability of the solution?
Mambu is stable.
What do I think about the scalability of the solution?
My company has 100 users.
How are customer service and support?
I haven't contacted support yet.
How was the initial setup?
The solution's deployment is easy.
What was our ROI?
The solution has helped us save money since we have been using it to save client information for a few years.
What's my experience with pricing, setup cost, and licensing?
Mambu's pricing is medium.
What other advice do I have?
I would recommend the solution to others. I rate it an eight out of ten.
Cheaply priced but needs to improve its functionalities that help with core banking systems
What is our primary use case?
I use the solution as a core banking system.
What is most valuable?
The most valuable feature of the solution is that it is good for liability and debt products, but it's not good for core banking as a lot of features are not included in the tool.
What needs improvement?
There are some issues with Mambu as a tool used for core banking systems.
For how long have I used the solution?
I have experience with Mambu. I am a client of the tool.
What do I think about the stability of the solution?
All systems have bugs unless there are some built-in systems like I-flex or FLEXCUBE. If you are going to have the tool in the cloud, you don't know what will go on and what will happen to the system.
What do I think about the scalability of the solution?
Based on the financial solutions or the Fintechs that want to use the tool, I would say it is scalable.
I know that an entire bank with around 250 people uses Mambu for operations.
How are customer service and support?
I have used the solution's technical support. The tool's product owner contacts the solution's support team.
Which solution did I use previously and why did I switch?
If you compare Oracle FLEXCUBE, Temenos and Mambu, you will see that most of the core banking features are missing in Mambu.
How was the initial setup?
The product's initial setup phase is very easy. The tool is very user-friendly.
The solution is deployed on the cloud.
What was our ROI?
The tool is worth the money.
What's my experience with pricing, setup cost, and licensing?
As a core banking system, the tool is cheap.
What other advice do I have?
I would suggest the product only to you based on your business. I would look at what business we are going to use the product for in general.
The product can be used for core banking purposes and to deal with the bank's customers.
Before suggesting the product to anyone, I would like to know if the solution would be used for debts, liabilities, payment gateway, loans, or some credit cards. Only based on the aforementioned factors, I suggest the product to others.
It is a good system for managing debts.
The first time you use Mambu First Line Software BV, it will be a nightmare. As days pass by, you will get hands-on experience on it.
We do have an AI for Mambu, but not intensively. Otherambu is quite capable of having APIs between two to three systems for general entries and postings. A lot of APIs are used rather than AI.
For the core banking system, it's always best to have an in-house system, which is called an I-flex, IBM, or NetFlow. Since the market is rapidly growing and everything is on the cloud, Mambu can do better, but with a slow approach or a phased approach and not a full-fledged core banking system.
I rate the tool as a seven and a half out of ten.
Manages our portfolio, credit users, and overall performance
What is our primary use case?
We used Mambu to manage our portfolio, credit users, and overall performance. I provided IT support for our branch manager and operational manager. Our administrative privileges allowed us to handle issues, repayment schedules, refinancing, loan rescheduling, and journal entries. We also generated reports and worked with ISP for complex tasks. Later, at a Microfinance bank in Germany, I worked as a web developer and artificial engineer, creating APIs that integrated Mambu with our in-house applications.
What is most valuable?
I work with savings, repayment, mobile client records fetching, and custom fields. I handle custom fields on my server. There's also building up to compute your own.
You can write your app and the web application and create them manually. Instead of opening your application and doing something else that you want to do, you can add everything, including the details, in one place.
What needs improvement?
The documentation could be improved.
For how long have I used the solution?
I have been using Mambu for four years.
What do I think about the stability of the solution?
The product has some stability issues.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
The product has no scalability issues.
How are customer service and support?
Mambu has a very strong support team that's always working and keeping us informed every step.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment was neither easy nor complex.
What's my experience with pricing, setup cost, and licensing?
Pricing is different based on my experience with the two companies. In India, Mambu costs twenty million around twenty nineteen. It depends on the level.
What other advice do I have?
Mambu has improved the banking service because it reduced all processing. The APIs make it very easy for us to keep track of our clients at different stages of the loan status - those currently defaulting, those in bad debt, or whose savings accounts have gone dormant. This enables us to offer opportunities to clients who have performed well over the years. Most importantly, MongoDB Atlas consolidates these reports. With everything in one place, fetching reports and client information becomes straightforward. For instance, when supervisors must fetch all clients defaulting for credit release, we seamlessly integrate with SysTrack and CRC, critical systems in Nigeria. Mambu makes it much easier to fetch client data and integrate it with credit bureau APIs for record-keeping and reporting. It's a great solution for financial institutions.
Overall, I rate the solution a nine out of ten.
Easily configurable, easy to learn and use, and provides all the features that banking platforms require
What is our primary use case?
We used the solution to create a product for savings accounts, current accounts, and loans. We also created a chart of accounts and channels related to the product.
What is most valuable?
The solution is easily configurable. It has adopted all the requirements of banking platforms. It is very easy to learn and use.
For how long have I used the solution?
I used the solution eight months ago.
What do I think about the stability of the solution?
I have never faced any stability issues.
What do I think about the scalability of the solution?
It is easy to scale the tool.
How was the initial setup?
The implementation was easy. The tool is cloud-based. The time taken for deployment depends on the product and customer requirements. After discussing with the customer, creating one product might take 10 to 15 days.
What other advice do I have?
I am a partner. I did not face an issue with the product. I will recommend the product to others. Overall, I rate the tool a nine out of ten.
Has many APIs that calculate complex functionalities in loan repayment, like the amount of each EMI
What is our primary use case?
We build software for banks, and we integrate with Mambu. Mambu has APIs that provide information to help us with our own performance.
Based on our client's requirements, we needed to integrate with Mambu. It's a mounting engine, so it's an existing feature, and we can use those APIs, add access to them, or use them directly. We then return the output to the client based on their requirements.
How has it helped my organization?
We explore what a client wants. Our product has all the software we built for banks. The complex calculations would have been much more difficult to do ourselves using a database. It probably would have taken double the time.
So, we used to return complex calculations for loans and repayments. If a client came with a unique requirement that Mambu could fulfill, we could put up a request for that feature, and they would take it up, though not immediately.
What is most valuable?
Mambu has many APIs that calculate complex functionalities in loan repayment, like the amount of each EMI. You specify the number of payments, and they calculate it on review.
This is difficult to build yourself, but getting it from Mambu and working with it is much easier. Calculations with Mambu are far better than creating something yourself.
For how long have I used the solution?
I used it for about three years, from 2018 to 2021.
What do I think about the stability of the solution?
We did not have any issues in the three years. There were no glitches or downtime.
What do I think about the scalability of the solution?
It is a scalable product. We used it for very small and very large clients. So, the performance was okay.
How are customer service and support?
The customer service and support are good. They were readily available, and we could schedule calls when needed. They also have a support page to raise concerns.
However, there is a bit of room for improvement.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup wasn't anything out of the ordinary. So, it wasn't difficult.
What's my experience with pricing, setup cost, and licensing?
Based on the number of clients we used to have, including new clients without a digital footprint, the pricing must be average pricing.
What other advice do I have?
I would recommend it to other people. If someone wants to build something related to banking, I would recommend Mambu.
I would advise them that they can go for it because it's easy to maintain and easy for the development team. They have more people, and I'm sure they are introducing even more features. I would definitely recommend it.
I would give it an eight out of ten simply because I haven't used anything else like it other than Mambu for loan repayment calculations.