Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
138 reviews
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External reviews are not included in the AWS star rating for the product.
Secures internet traffic and optimizes pathways with consistent resilience and scalability
What is our primary use case?
We use Zscaler Internet Access primarily for securing internet-bound traffic. It serves as a secure web gateway that enables data loss prevention and protects peer-to-peer communications traffic. It also helps in path selection and delivering a good internet access experience. We have widely implemented it for securing third-party communications and optimizing traffic paths.
What is most valuable?
Some of the most valuable features of Zscaler Internet Access include secure web gateways, URL filtering, data loss prevention, anti-malware defense, file extension blocking, and a comprehensive categorization system. It provides a tool to understand our security risk posture and offers actionable feedback to tighten controls. It also provides enhanced inspection capabilities, including SSL decryption, while maintaining compliance with organizational security policies. Its cloud-native proxy architecture ensures high availability and resilience, even in challenging regions like China.
What needs improvement?
Further integrations could enhance Zscaler Internet Access, especially with EDRs and antivirus solutions. Other vendors offer more out-of-box integrations. Additionally, the response time and engagement model for technical support could be improved to handle complex outages more efficiently.
For how long have I used the solution?
I have been using Zscaler Internet Access since 2013 or 2014.
What was my experience with deployment of the solution?
The deployment of Zscaler Internet Access is straightforward. Professional services and assigned security engineers provide guidance, making the migration process efficient. For some clients, the deployment was completed within seven days, while others, due to complex requirements, took up to one and a half years.
What do I think about the stability of the solution?
Zscaler Internet Access is stable and capable of building resilient architectures. Failover scenarios are well-managed, and performance monitoring tools provide transparent and helpful insights.
What do I think about the scalability of the solution?
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections. Its proxy architecture supports extensive connectivity requirements.
How are customer service and support?
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model. While it doesn’t match Palo Alto's support, it remains relatively reliable.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Zscaler, we utilized Blue Coat proxies, which required hardware form factors, resulting in cumbersome processes for mergers, acquisitions, and expansions. Moving to Zscaler Internet Access supported our shift to a cloud-first model, addressing scalability requirements without the need for additional hardware.
How was the initial setup?
The initial setup was straightforward, as professional services provided guidance, making the process efficient and well-managed.
What about the implementation team?
Professional services include security engineers or architects who guide the deployment, ensuring a smooth transition.
What was our ROI?
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses. This is largely due to decreased manpower and the elimination of the need to manage underlying infrastructure.
What's my experience with pricing, setup cost, and licensing?
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability. The pricing makes sense given the managed service offerings and effective security posture.
What other advice do I have?
I would rate Zscaler Internet Access as an eight out of ten. It offers great scalability, stability, and operational resilience. Its global presence ensures security enforcement is close to the user, providing ease of management and onboarding.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
"Zscaler Makes Secure Remote Access Easy and Effective"
What do you like best about the product?
It provides secure, fast, and seamless access to apps without the need for a VPN. The Zero Trust model and easy policy management make it great for remote work.
What do you dislike about the product?
Sometimes it causes slowdowns with certain applications or websites. The initial setup and policy tuning can be a bit complex for first-time users.
What problems is the product solving and how is that benefiting you?
Zscaler helps us securely connect remote users to the internet and internal apps without using a VPN. It protects against threats like malware and phishing, and ensures data is safe across all devices. This boosts productivity while keeping our network secure
Internet
What do you like best about the product?
Available anytime. As a case manager i wished we had a MIFI to take with us to our reviews.
What do you dislike about the product?
The internet goes on and off all of a sudden when working.
What problems is the product solving and how is that benefiting you?
The issue is when the service turns off all of a sudden.
ZScaler - Zero Trust architecture
What do you like best about the product?
What I enjoy about ZScaler Cloud Security Platform is it's zero trust architecture. It allows for every connection to be authenticated and encrypted.
What do you dislike about the product?
One downside of ZScaler is it's complex initial setup. It can be time consuming and requires a steep learning curve, which can be challenging for smaller teams.
What problems is the product solving and how is that benefiting you?
Enterprise security
Recommend Zscaler internet Access.
What do you like best about the product?
It is easy to use and the implimentation with good integration.
What do you dislike about the product?
The latency which can be faced during zscaler internet acess.
What problems is the product solving and how is that benefiting you?
It is providing secure experience on the internet by avoiding malicous websites.
Having Secure Internet Access for My Team
What do you like best about the product?
What i like about Zscaler Internet Access is that it provides security and it's very easy to use. I was able to monitor and filter traffic in real time. It is cloud based that means no dependency on our physical hardware, making scaling easy for my team. The integration with other security tools is also very easy task, and the UI is very Intuitive for onboarding. Their customer support is also very supportive when i mailed them i got reply within 4 hours.
What do you dislike about the product?
Well though i am mostly satisfied with their services but sometimes latency during high traffic times can be challenging though it's not very frequent. Apart from this the pricing can be more affordable for smaller businesses.
What problems is the product solving and how is that benefiting you?
The main problem that the Zscaler Internet Access solves is that it's super easy to use and keep our internet secure, no matter where our team is working from. It takes care of security through the cloud, so we don’t need to rely on physical firewalls or complex setups. It has really helped us protect our data and avoid cyber threats, as All of my team is working remotely.
It was good mostly but sometimes it gives hard time
What do you like best about the product?
It is accessible and have great bandwidth at times
What do you dislike about the product?
Sometimes the internet doesn't work properly and that give us hard time. Especially, when we gave scheduled a meeting or something.
What problems is the product solving and how is that benefiting you?
It help us with security and data protection.
ZScaler is a must have tool
What do you like best about the product?
It’s a bundle of security services. ZScaler Internet Access proxies your Internet traffic and runs it through URL content filter lists. ZScaler Private Access puts connection brokers between your clients and servers that hide real IPs from each other and force every server connection to go through a login or SSO process. There are more bells and whistles, but those are the two major biggies.
What do you dislike about the product?
Potential for slower internet speeds due to traffic routing through the cloud, a complex configuration process, a user interface that can be difficult to navigate, and occasional connection issues which can impact user experience, especially when dealing with latency-sensitive applications; additionally, some users may find the extensive feature set overwhelming, leading to underutilization of certain functionalities
What problems is the product solving and how is that benefiting you?
As I am working in a compliance based role. It's crucial to be secure while accessing secured data so, I always use Zscaler to secure my internet connection.
User Friendly
What do you like best about the product?
User Friendly and straight forward. We dont need to be an expert to use it. So simple and automated. Dashboard is very simple and easy working.
What do you dislike about the product?
sometimes it is slow loading. I dont know if it is my optimization problem. But I feel its a bit slowing down some times
What problems is the product solving and how is that benefiting you?
security being a major concern, since gere everything is cloud based security level is high
Work related
What do you like best about the product?
Can easily get connected to office vpn and high speed
What do you dislike about the product?
All good, i dint find any issues as of now in my room
What problems is the product solving and how is that benefiting you?
cloud security with strong threat protection and easy deployment
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