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    RajeshKumar25

Harnessing advanced parallelism for top performance while embracing cloud trends

  • November 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

Teradata is primarily used for data warehousing across all customers. My clients have built-in applications that use Teradata, and their use varies from customer to customer, depending on the industry and database size. The primary function is as an OLAP analytical ecosystem.

How has it helped my organization?

Scalability is excellent because of Teradata's parallelism. It doesn't impact operations when nodes are added. This allows customers to expand without migrating the entire database or system.

What is most valuable?

The most valuable aspects of Teradata are not specific features. Rather, it's the overall performance, particularly parallelism, workload management, and parallel computing. Teradata effectively uses parallelism to the granular level, performing better than other databases.

What needs improvement?

Teradata is somewhat late in adopting cloud technology. They need to focus on the adoption of cloud to remain competitive and target customers who prefer not to invest in capital expenditures and seek a more flexible, operational expenditure approach.

For how long have I used the solution?

I have worked with Teradata for around 15 years, from Teradata version six to version 14.

What do I think about the stability of the solution?

Teradata is highly stable. The workload management and software maturity provide a reliable system, unlike some newer cloud software that can exhibit misbehavior.

What do I think about the scalability of the solution?

Even if an organization starts small, Teradata offers the flexibility to expand by adding nodes or more storage, especially in cloud environments, without incurring downtime or taking systems offline.

How are customer service and support?

The technical support from Teradata is quite advanced. However, like any support service, there can be delays. I rate the support as eight out of ten because of their technical expertise.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

During my career, I've been involved primarily with Teradata, and some clients are migrating from Teradata to other technologies.

How was the initial setup?

The initial setup process is rated as eight out of ten. It's straightforward. That said, when migrating databases from other systems, challenges arise in redesigning the code to optimize parallelism.

What about the implementation team?

The implementation is managed by a separate customer service group within Teradata, not by me or my group.

What's my experience with pricing, setup cost, and licensing?

Teradata is high-quality at a premium price. Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.

What other advice do I have?

New users should focus on understanding Teradata's parallelism and write their queries or codes to utilize its full potential. Knowing how to use workload management effectively is beneficial.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Achilleas Achilleos

Efficient data replication and good analytics but has backup limitations

  • November 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Teradata is as a data warehouse; we store our databases for the data warehouse, including the EDW. It is mainly used for our data warehouse environment where we run a lot of analytics and heavy queries.

How has it helped my organization?

The solution provides good performance for our analytics queries. Due to the capacity of the Teradata warehouse, our queries are well performed.

What is most valuable?

The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems. We use the Teradata mover utility, which is presently valuable.

What needs improvement?

Replication needs improvement because we currently use DataMover once daily. Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata. 

Additionally, when backups are performed, it locks the database, preventing user access, which is a concern. Also, we need extra servers to perform backups, unlike SQL, which has embedded backup capabilities.

For how long have I used the solution?

I have been working with Teradata for the last four years.

What do I think about the stability of the solution?

I find the stability to be almost a ten out of ten. It is very stable in our experience.

What do I think about the scalability of the solution?

Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU. They enable a small percentage for scaling, which isn't straightforward.

How are customer service and support?

Customer support is very good, rated eight out of ten under our essential agreement, although it depends on the license agreements.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use SQL and Oracle. Teradata is much more expensive, however, it was already in place at our company.

How was the initial setup?

The setup process is complex. Teradata installed and configured the systems.

What about the implementation team?

We used Teradata's services for installation and configuration.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite high. It's a two out of ten where one is very high priced. Teradata is much more expensive than SQL, which is well-performed and cheaper.

Which other solutions did I evaluate?

I prefer SQL for its cost-effectiveness and performance and also consider Oracle, although its licensing is more expensive. Teradata was already present when I joined the company.

What other advice do I have?

For Teradata to perform well, it requires good configuration and a good structure of the database. It's most suitable for medium and above-sized companies rather than small ones.

I'd rate the solution seven out of ten.


    Hanaa Hammad

Complements my data science journey and distributed computing is well-implemented

  • September 11, 2024
  • Review provided by PeerSpot

What is most valuable?

It’s good. The educational resources are good. I think the idea of distributed computing is well implemented in Teradata, and that was likely their intention from the beginning. It's a foundation for big data processing. So far, I appreciate the product, but I haven't worked on a real project with it yet.

The courses are good. I don’t have a full certification yet; I just have some course certificates. In my first week, I completed around five or six courses, and now I work on a longer one. The content is well-organized, and I’m happy with the learning materials so far.

The data processing, clustering, and distributed computing are impressive. I’m curious to see how it works internally and how performance is accelerated. I’m also learning about how SQL and Teradata’s EXPLAIN feature work. So far, it's a very good product.

Teradata do have some AI models that can be used for in-database analytics. I haven’t tried them yet, but I know the product's K-Means implemented in the database, which is interesting because I’ve seen how challenging it is to parallelize K-Means in other environments. I plan to explore it more when the opportunity arises.

K-Means is implemented, and Teradata leverages its database operations for AI analytics. They use parallel processing, which is one of Teradata's main features.

I find Teradata's approach useful in its current state. I definitely want to explore it further.

What needs improvement?

Teradata has a few AI models, but in data science, we need more flexibility. We can’t be limited to what's pre-built in the database. Typically, data science projects require experimenting with different models, so the limitation is that Teradata only has basic machine learning models in its database. Data science requires more advanced modeling, and you always want to search for the best possible approach. Combining the capabilities of Teradata with custom data science models will take time to mature, but it shows promise.

Teradata needs to promote it more. If they're the first to introduce things like in-database AI, they should really focus on promoting that. I haven't heard much about it, but maybe that's because the environment I’ve been working in recently has been mostly open-source. I’ve been doing applied research and freelance work that didn’t rely on robust vendor products, so I never got a chance to compare Teradata to others. I have heard about Databricks, though.

For how long have I used the solution?

I started using it this month, so my experience is very recent.

Which solution did I use previously and why did I switch?

I've worked a lot with open-source tools, mainly Python, in my role.

I’ve worked with IBM Cognos before, but that was just part of a solution, mainly for VPN dashboards. However, I wasn’t a specialist in business intelligence, so this is new to me. Teradata complements my data science journey.

Which other solutions did I evaluate?

From my perspective, I only started using it because it's needed for my current job. Before this, I didn't consider Teradata better than Oracle or GV2A. I think it's better than GV2A, but Oracle is more robust. Teradata has its customers, but I didn’t really compare them before because business intelligence and data warehousing were not my areas of focus. IBM was behind both Oracle and Teradata in this field, but I am not sure exactly how Teradata stands in comparison. 

In my data science journey, I realized that my weak point was data analysis and data warehousing, which is why I’m happy to be working with Teradata now. It's helping me fill that gap.

What other advice do I have?

I’ll be recommending it to customers. In my country, it is very active in acquiring data analysis solutions, so it will likely be recommended for that sector.

I have very limited knowledge at this point. I'm still exploring the architecture. From what I’ve learned so far, I believe it's used quite extensively in my region. The idea of distributed computing and partitioning is definitely something that's needed.

Also, the cloud and on-premises architectures are not that different, which is a positive aspect.

Overall, I would rate the product an eight out of ten. 


    NarendraBelkar

Can handle large financial transactions but has limitations in loading unstructured data

  • June 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our use cases were related to banks and other financial institutions. 

What is most valuable?

The tool's most valuable feature is the warehousing model. 

What needs improvement?

Azure Synapse SQL has evolved from a solely dedicated support tool to a data lake. It can store data from multiple systems, not just traditional database management systems. On the other hand, Teradata has limitations in loading flat files or unstructured data directly into its warehouse. In Azure Synapse SQL, we can implement machine learning using Python scripts. Additionally, Azure Synapse SQL offers advanced analytical capabilities compared to Teradata. Teradata is also expensive. 

For how long have I used the solution?

I have been using the product for three to four years.

What do I think about the stability of the solution?

I'm working in a very stable environment with Teradata. We have a lot of flexibility, especially in terms of automation.

How are customer service and support?

I haven't contacted the tool's support yet. 

Which solution did I use previously and why did I switch?

I have used Azure Synapse SQL. Regarding Teradata, I've only explored it for proof of concept purposes. As a gold partner of Microsoft, we recommend Azure Synapse SQL. However, Teradata seems to be the preferred option when handling large transactions over Azure Synapse SQL. While I haven't explored Teradata extensively, based on colleague feedback, it's considered ideal for financial transactions involving millions to billions of records per day. On the other hand, Azure Synapse SQL is more suited for data warehousing and operational reporting.

How was the initial setup?

The tool's deployment is complex. 

What's my experience with pricing, setup cost, and licensing?

The tool costs about 30,000 euros a month, while Azure Synapse SQL only costs 10,000. 

What other advice do I have?

We used Teradata for proof of concept purposes but eventually transitioned to Azure Synapse SQL for managing large data volumes. With Azure Synapse SQL, we could load nearly 130 million records daily from a single data source, and we had eight data sources. This data-loading process took only four hours to complete. It is also based on the .NET framework. 

If you're familiar with SQL, working with Teradata might be considered complex compared to Microsoft SQL or Oracle.

If you want a tool to handle financial transactions and generate simple dashboards, Teradata might be the faster option. However, if you also require machine learning, operational reporting, etc. I would recommend considering alternatives such as Azure Synapse SQL.

I rate the overall product a seven out of ten. 


    Ahmed ElKhazendar

Helps with data warehousing and offers good analytics capabilities to users

  • May 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company for reporting.

What needs improvement?

The tool's flexibility and capacity for expansion are areas of concern where improvements are required.

For how long have I used the solution?

I have been using Teradata for two years. My company is an end user of the product.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

In our company, when it comes to Teradata, we have an appliance in place, and we plan to upgrade to another appliance that offers more capacity.

I rate the product's scalability to be below average.

Around 100 people in my company use the tool.

The tool is used daily in my company.

How are customer service and support?

It is difficult to get someone with technical expertise involved with the solution's technical support team. I rate the technical support a four out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I only have experience with Teradata.

How was the initial setup?

I rate the product's initial setup phase as above average on a scale of one to ten, where one is difficult, and ten is easy.

The solution is deployed on an on-premises version.

What about the implementation team?

For installation, my company only used the services offered by Teradata.

What's my experience with pricing, setup cost, and licensing?

I rate the product price a nine on a scale of one to ten, where one is cheap and ten is expensive.

Which other solutions did I evaluate?

My company has evaluated other options against Teradata, and I see that it has been used in our company for the past four years.

What other advice do I have?

The tool did enhance our company's data warehousing and analytics capabilities.

Teradata was crucial for our company's data analysis, especially for every campaign we run, including the pricing, exercises, and analysis.

Teradata's feature, which had the most significant impact on our company's data management, revolves around the analytics feature it offers.

I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises


    reviewer1031826

Needs improvement in its stability, support and pricing

  • March 04, 2024
  • Review provided by PeerSpot

What is our primary use case?


What is most valuable?

It's very mature from as technology perspective.

What needs improvement?

The solution overall needs improvement in its stability, support and pricing. 

For how long have I used the solution?

I have been using Teradata for 23 years. 

What do I think about the stability of the solution?

The stability is bad. 

What do I think about the scalability of the solution?

Two clients are using the solution. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Overall, I rate the solution a one out of ten. 


    SurjitChoudhury

Offers seamless integration capabilities and performance optimization features, including extensive indexing and advanced tuning capabilities

  • February 20, 2024
  • Review provided by PeerSpot

What is our primary use case?

The use cases vary based on the projects. In most projects, I worked with ETL tools like Informatica alongside Teradata. However, there was a specific project where we built a real-time data warehouse for active directory data using Teradata.

Oracle was the source system, with potential additional sources feeding into the Oracle database. We used Unix scripting to extract data from Oracle and leverage a colleague's expertise in Unix for the Teradata portion. 

We wrote ETL queries and performed data profiling before loading the data into the target data warehouse for further processing by other tools.

Our task was to create a data warehouse, an active data warehouse in Teradata.

How has it helped my organization?

We created and constructed the warehouse. We used multiple loading processes like MultiLoad, FastLoad, and Teradata Pump. But those are loading processes, and Teradata is a powerful tool because if we consider older technologies, its architecture with nodes, virtual processes, and nodes is a unique concept. 

Later, other technologies like Informatica also adopted the concept of nodes from Informatica PowerCenter version 7.x. Previously, it was a client-server architecture, but later, it changed to the nodes concept. Like, we can have the database available 24/7, 365 days. If one node fails, other nodes can take care of it. Informatica adopted all those concepts when it changed its architecture. Even Oracle databases have since adapted their architecture to them. 

However, this particular Teradata company initially started with its own different type of architecture, which major companies later adopted.

It has grown now, but initially, whatever query we sent it would be mapped into a particular component. After that, it goes to the virtual processor and down to the disk, where the actual physical data is loaded. 

So, in between, there's a map, which acts like a data dictionary. It also holds information about each piece of data, where it's loaded, and on which particular virtual processor or node the data resides. Because Teradata comes with a four-node architecture, or however many nodes we choose, the cost is determined by that initially. So, what type of data does each and every node hold? It's a shared-no architecture. 

So, whatever task is given to a virtual processor it will be processed. If there's a failure, then it will be taken care of by another virtual processor.

Moreover, this solution has impacted the query time and data performance. 

In Teradata, there's a lot of joining, partitioning, and indexing of records. There are primary and secondary indexes, hash indexing, and other indexing processes.

To improve query performance, we first analyze the query and tune it. If a join needs a secondary index, which plays a major role in filtering records, we might reconstruct that particular table with the secondary index.

This tuning involves partitioning and indexing. We use these tools and technologies to fine-tune performance.

When it comes to integration, tools like Informatica seamlessly connect with Teradata. We ensure the Teradata database is configured correctly in Informatica, including the proper hostname and properties for the load process. We didn't find any major complexity or issues with integration. But, these technologies are quite old now. 

With newer big data technologies, we've worked with a four-layer architecture, pulling data from Hadoop Lake to Teradata. We configure Teradata with the appropriate hostname and credentials, and use BTEQ queries to load data. 

Previously, we converted the data warehouse to a CLD model as per Teradata's standardized procedures, moving from an ETL to an EMT process. This allowed us to perform gap analysis on missing entities based on the model and retrieve them from the source system again. We found Teradata integration straightforward and compatible with other tools.

What is most valuable?


What needs improvement?

Teradata is an expensive tool. Like, if you're already using Microsoft products like Windows, they'll market all their products together. And with the rise of cloud technologies, companies will adopt solutions that offer them some privileges or facilities. 

Similar to how SAP does it in the market, so do Microsoft and other companies.  Even Oracle and other such tools are quite commonly seen compared to Teradata's competitors in everyday solutions.

For how long have I used the solution?

I have been using this solution for seven years. 

How are customer service and support?

Teradata's technical support is responsive. Although I haven't directly interacted with them, my colleagues at Captivine have. 

They've efficiently resolved queries, adhering to SLAs, often within two to three days, even with time zone differences between India and the US. This quick turnaround is especially crucial for client or production issues that require urgent attention.

We didn't frequently encounter issues with Teradata because the tools are robust and well-documented. Teradata provides comprehensive documentation and resources with the purchase of a license, aiding our day-to-day operations.

There was one exception case, but overall, we managed well with the resources provided by Teradata.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Currently, I work closely with the AI and ML team, focusing on frameworks like NumPy.  

At my company, we use Snowflake as a data warehouse. I primarily worked on the ETL side, ensuring data accuracy, governance, modeling, and loading data into the Snowflake warehouse. But it was part of a particular project. 

I've also used Oracle as a source and target, as well as SQL Server. In my experience at Capgemini North America, most clients like Elkhared, Levi's, General Electric, etc., used Teradata as their primary database. 

While the architecture has evolved with new technologies, Teradata remains a powerful tool.

What's my experience with pricing, setup cost, and licensing?

Teradata is an expensive tool.

Teradata, along with Informatica, is expensive. Teradata is still widely used in the Middle East, especially in banks across Dubai and Saudi Arabia, indicating its continued relevance. Compared to open-source solutions and other market offerings, Teradata remains on the higher end of the pricing spectrum.

Like, if you're already using Microsoft products like Windows, they'll market all their products together. And with the rise of cloud technologies, companies will adopt solutions that offer them some privileges or facilities. 

Similar to how SAP does it in the market, so do Microsoft and other companies. Even Oracle and other such tools are quite commonly seen compared to Teradata's competitors in everyday solutions.

What other advice do I have?

Considering its strength in data warehouse technology, I'd rate it between a nine out of ten. For data warehousing specifically, it has a lot of built-in components that can handle various requirements.

However, there's also big data technology to consider these days. But for a traditional data warehouse environment, Teradata is a very successful solution, a very good database, actually.


    Hamid M. Hamid

A stable solution that can be used for data warehousing, but its scalability and pricing could be improved

  • January 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Teradata IntelliFlex for data warehousing, which is a way of presenting data for faster retrieval.

What is most valuable?

The solution's banking model, called FSLDM (Financial Services Logical Data Model), is sophisticated and good.

What needs improvement?

The solution’s pricing, scalability, and technical support response time could be improved.

For how long have I used the solution?

I have been using Teradata IntelliFlex for one year.

What do I think about the stability of the solution?

Teradata IntelliFlex is a stable solution.

What do I think about the scalability of the solution?

Since the solution is limited to its hardware, it has issues and limitations about scalability. Around 100 users are extensively using the solution in our organization.

How are customer service and support?

The solution's technical support team is supportive but takes two to three days to respond.

How was the initial setup?

Teradata IntelliFlex comes with hardware that is already deployed and preconfigured.

What about the implementation team?

You purchase, deliver, and install the hardware and software to deploy the solution. People from Teradata will configure the software for you, and it will be ready.

What was our ROI?

Teradata IntelliFlex provides a lot of value to our organization.

What's my experience with pricing, setup cost, and licensing?

Users have to pay a yearly licensing fee for Teradata IntelliFlex, which is very expensive.

Which other solutions did I evaluate?

Before choosing Teradata IntelliFlex, we evaluated other options like SQL Server and Oracle. We chose Teradata IntelliFlex because of its core competitive advantage in terms of a readymade model for the financial sector.

What other advice do I have?

All analytics and reporting in our organization are done through the solution. Two people are required to maintain and operate the solution. We need five data modelers to design and develop the solution.

I advise users not to get stuck with the solution since it's expensive. The change on this platform is also expensive since it has so many associations with other layers. Currently, the new architecture for the data is to eliminate its complexity because it's a complex solution.

Overall, I rate Teradata IntelliFlex a seven out of ten.

Which deployment model are you using for this solution?

On-premises


    Mohamed-Saied

Unified and efficient query processing that seamlessly integrates and analyzes data from heterogeneous sources

  • December 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

We used its capabilities for critical tasks, particularly in the realm of recovery jobs. We capitalized on the database's ability to transfer entire blocks of data rather than just transactional information. This approach, especially when dealing with block-level data, proved significantly faster compared to other techniques such as UBC WAN.

What is most valuable?

It is a highly robust software solution.

What needs improvement?

The primary challenge with Teradata lies in its cost structure, encompassing subscription fees, software licenses, and hardware expenses. The management of these pricing components can be notably high. I believe there's room for improvement and investment in Teradata's ETL engine, making it more competitive with tools like IBM DataStage. Considering the growing importance of big data ecosystems, it could benefit from enhanced compatibility with platforms like Cloudera and tools like Apache Spark. It's essential to bridge the gaps and make Teradata's tools more accessible and user-friendly in the evolving landscape of data virtualization and analytics.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

I would rate its stability capabilities nine out of ten.

What do I think about the scalability of the solution?

I would rate its scalability abilities eight out of ten.

How are customer service and support?

The tech support has been commendable. They adhere to the SLAs and respond promptly to our issues. We haven't experienced any significant delays on their part. I would rate it nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've collaborated with a multitude of vendors, including Dell for EMC storage, Oracle, Nautilus, and Ericsson for the solution team and platform methodologies. I'm currently deeply involved in projects centered around Big Data and the emerging Cloudera ecosystem. The primary factor driving the adoption of Cloudera and similar big data environments is the cost efficiency they offer, coupled with their ability to seamlessly integrate with multiple data sources.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

The deployment process doesn't require an extended timeframe, it can be accomplished in just three days. Additionally, you may allocate an extra two days for preliminary preparations, such as gathering data from the current data house. Approximately 20% of the data house considerations have been factored into the planning. I've encountered certain challenges during the database server upgrades, notably transitioning from version 15.7 to 16.2. Despite being a recurrent process, the notable differences were primarily observed in the extraction engine, particularly in the increased number of workflows. Interestingly, these disparities were more evident in the extraction processes rather than within the database itself.

What's my experience with pricing, setup cost, and licensing?

The cost is substantial, totaling around $1.2 million, solely dedicated to upgrading the hardware. This amount doesn't even cover the software upgrade for the database itself, which comes at an additional cost ranging from two to three thousand dollars. Specifically, for the hardware upgrade, we're dealing with a significant investment, around $1.5 million, involving approximately sixty servers with a combined storage capacity of around twenty-two terabytes. These expenses constitute a substantial financial commitment, especially when factoring in standard costs.

What other advice do I have?

I actively endorse the use of Teradata, particularly for data warehouse solutions, due to its robust handling of raw data and overall stability. The emphasis on retaining raw data is its key strength. However, it's crucial to acknowledge the cost associated with it. To address this, consider forming teams to strategize and mitigate expenses, ensuring a more cost-effective implementation that aligns with your organization's objectives. Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Biplab Sahoo

Its analytics capabilities enhance our understanding of enterprise data for strategic planning and optimization

  • December 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Teradata for our organization's data warehouse, where we store data from all enterprise sources. With Teradata's efficient processing, we generate business intelligence reports and support analytics initiatives. Our teams connect to Teradata for valuable insights, enabling data-driven decision-making across departments. The platform's analytics capabilities enhance our understanding of enterprise data for strategic planning and optimization.

What is most valuable?

The most valuable feature is parallel processing architecture. Teradata's capabilities enhance data management efficiency, support scalability, and contribute to faster query performance, enabling us to derive valuable insights and analytics.

What needs improvement?

In our experience with Teradata, we haven't seen any significant weaknesses. However, when it comes to scalability, limited interest and success in some areas make us hesitate about upgrading. In the future, I would like to see Teradata incorporate features that allow it to handle unstructured data. Additionally, improvements in documentation to make it more user-friendly and up-to-date would enhance the overall user experience.

For how long have I used the solution?

I have been working with Teradata for almost six years.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is fairly scalable. In our company, we currently have around 30 to 40 developers working on advanced data development using Teradata.

How are customer service and support?

I would rate the support as an eight out of ten. They are quick to respond to our questions and have been helpful not just with problem-solving but also during patch deployments on the provider.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Teradata, I primarily worked with databases like Oracle and Db2, mainly in banking. Teradata's advantage lies in its parallel processing, which sets it apart from competitors like Oracle and Db2. The efficiency in handling large-scale data and analytics makes it a preferred choice in my experience.

What other advice do I have?

My advice for those considering Teradata is that if you are looking for an optimized database, it is worth considering. In my experience, it has been better than Oracle and DB2 in handling large-scale data and analytics efficiently. Overall, I would rate Teradata as an eight out of ten.