Observe.AI - Screen Recording
Observe.AIReviews from AWS customer
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Building seamless VoiceAI agents has never been easier
What do you like best about the product?
Observe.AI has completely transformed how we manage and innovate within our contact center. The platforms make it simple to gather actionable insights, review interactions, and identify coaching opportunities. On top of that, building VoiceAI agents is incredibly intuitive. We've been able to take a new use case from concept to functional prototype in hours. The tools are user friendly but powerful, allowing us to handle pretty complex scenarios seamlessly.
The partnership is also a standout. Everyone we've worked with at Observe.AI is invested in our success, proactively offering guidance, sharing best practices, and brainstorming solutions. That culture of support makes a huge difference when scaling something as impactful as VoiceAI.
The partnership is also a standout. Everyone we've worked with at Observe.AI is invested in our success, proactively offering guidance, sharing best practices, and brainstorming solutions. That culture of support makes a huge difference when scaling something as impactful as VoiceAI.
What do you dislike about the product?
Honestly, there's very little to dislike. The platform and partnership both deliver meaningful value. The only "challenge" is that we're moving so fast that sometimes we discover new use cases faster than the platform evolves, But even then, the Observe.AI team is quick to respond and iterate alongside us. It feels like we're co-creating the future of VoiceAI together.
What problems is the product solving and how is that benefiting you?
Observe.AI addresses several challenges in our contact center. First, deflecting high-volume, low-complexity calls. The VoiceAI resolves routine inquiries without requiring a live, human agent, reducing operational costs and improving the member experience. For the member experience, we've used VoiceAI to replace keypad-based IVR with natural language understanding, which means members can now explain their needs in plain language and get faster resolutions. Observe.AI also provides detailed conversation analytics, allowing us to continuously monitor key performance metrics for both our human and our VoiceAI agents.
Observe.ai review- great AI call experience
What do you like best about the product?
Amazing transcription quality which means the tool has great speech analytics and also ai insights improved our call performance, QA helped to improve our customer interactions.
What do you dislike about the product?
I am still learning , sometimes there is a miss in transcription.
What problems is the product solving and how is that benefiting you?
Operations immediately address our concerns, Plus they have great QA team to assist us. I would highly recommend this tool!
CA Review
What do you like best about the product?
Works efficiently, captures thought and reliable.
What do you dislike about the product?
Some of the statement/words are inaccurate.
What problems is the product solving and how is that benefiting you?
Grammar wise and posible verbatim of the conversation.
It's a good tool.
What do you like best about the product?
The efficiency of the tool is what I liek best
What do you dislike about the product?
Some areas are not accurate for the user.
What problems is the product solving and how is that benefiting you?
Sometimes it does not generate accurate results base on the interaction of the caller and agent.
Very helpful
What do you like best about the product?
observe.Ai can help me observed in the meeting effeciently
What do you dislike about the product?
none so far. everthing went well. great Ai application
What problems is the product solving and how is that benefiting you?
it helps me notate on all my meetings
Observe AI is a good tool to use and a great help to listen and evaluate calls.
What do you like best about the product?
Ease of use,Frequency of use and there are multiple features
What do you dislike about the product?
No available screen recording on the tool
What problems is the product solving and how is that benefiting you?
Evaluating calls and to monitor the standard process to make sure that users are compliant with the policy
Treasure Trove of Information
What do you like best about the product?
The ability to create unique moments to help identify trends and provide individualized coaching. Our partners at OAI are always happy to speak with us and answer any questions we might have in a prompt manner
What do you dislike about the product?
We understand that OAI is fairly new but I have a laundry list of feature requests I'd like to see implemented in the system to help some moments be more accurate. I know that OAI is a learning machine that will adapt over time but it's unfortunate to have to play the waiting game regarding some features that I think would be helpful to include.
What problems is the product solving and how is that benefiting you?
It's helping me identify trends that I can then pinpoint and use as feedback to help agents improve their customer service.
Very Efficient
What do you like best about the product?
The transcript being provided it helps us to understand
What do you dislike about the product?
none all goods working well it helps well
What problems is the product solving and how is that benefiting you?
no problem all goods
Easy and most convenient
What do you like best about the product?
Easily to track the audits and provides suggested summary/information.
What do you dislike about the product?
Sometime, the verbatim in the calls is not accurate.
What problems is the product solving and how is that benefiting you?
Observe.AI helps a lot to easily find the markdowns and other coaches of the agents.
OAI usage
What do you like best about the product?
The verbatim are visible and we can snip it for audits that needs such document attachements
What do you dislike about the product?
some inaccurate words that don't match what mentioned by the caller
What problems is the product solving and how is that benefiting you?
Detection of profane words
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