Enterpret - Feedback Analytics Platform
EnterpretReviews from AWS customer
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The features are user-friendly and have greatly improved my workflow. I highly recommend it.
What do you like best about the product?
The best part is, by categorizing the data or creating the data dashboard I need, I can simply upload my data, and it helps me manage everything! It saves me a lot of manual work. Amazing!
What do you dislike about the product?
When I perform certain operations, I need to wait for over ten minutes, like merging reasons, but I believe the product will optimize this!
What problems is the product solving and how is that benefiting you?
Data filtering - Manage user feedback to clearly display the issues that matter to users.
Great tool to sift through user feedback
What do you like best about the product?
- Quick overview of key themes of user feedback get from various sources
What do you dislike about the product?
Sometimes reasons require manual clustering and or work to break down chunky big reasons into valid smaller themes. We are working with the team on this :)
What problems is the product solving and how is that benefiting you?
Finding common themes with massive data on user feedback make easy with Enterpret
Product Operations
What do you like best about the product?
I like how user friendly the UI is - it's less intimidating for users who aren't as techinical.
What do you dislike about the product?
It's very easy to get overwhelmed with information. I wish to minimized information overload, but maybe more info is better than less info.
What problems is the product solving and how is that benefiting you?
User sentiment regarding product features.
Really helps us understand customer feedback
What do you like best about the product?
The best part is it helps us integrate all of our customer feedback from different sources into one single platform that is queriable and helps me create a good dashboards of trends
What do you dislike about the product?
It can be difficult to get started on, sometimes very simple things can be very complicated
What problems is the product solving and how is that benefiting you?
It helps us quantify voice of customer, where we have multiple sources of feedback and Enterpret absorbs all of it and helps us quantify the size of certain problem statements
Good tool for customer insights, continually improving product!
What do you like best about the product?
The dashboards are intuitive, data integration is seamless, and the customer success team is outstanding—arguably their biggest strength. At Apollo, we've been using Enterpret for the past two years and have been consistently satisfied with the product. As the primary owner of our voice of customer (VoC) program, I rely on its insights to drive our initiatives. The team has been impressively fast in rolling out new features like Wisdom (a chat interface) and text-to-filter functionality. Definitely a company to watch in this space!
What do you dislike about the product?
The insights provided can feel somewhat surface-level, requiring us to manually sift through feedback to extract meaningful takeaways. While identifying trends is helpful, generating actionable product insights for PMs remains a challenge. It would be great to have nesting or hierarchy within reasons for better organization. Additionally, as a B2B company, much of our feedback comes from social platforms like LinkedIn, so an integration for that would be valuable. There’s still a gap between insights and truly actionable recommendations, though this may be more of a general GenAI limitation rather than a specific issue with this product.
What problems is the product solving and how is that benefiting you?
We use Enterpret to analyze support tickets, surveys (cancellation), sales/CS logs and generate high level insights for our product teams to analyze.
Enterpret is impressive both in design and function
What do you like best about the product?
The design and interface makes it simple to navigate, I didn't need to learn how to use it, it just worked.
Their team is very responsive to feedback, and proactive at that.
Their team is very responsive to feedback, and proactive at that.
What do you dislike about the product?
The integrations it offers to connect with are limited, looking forward to more options to connect and pipe information in from.
What problems is the product solving and how is that benefiting you?
Tracking feedback across multiple platforms for support team, and helping capture snapshots between Slack, Intercom and other sources.
Amazing tool to get insights from large amounts of data
What do you like best about the product?
I wish I could read all 8000 pieces of feedback / twitter posts / support tickets we get on a daily basis, but there's just no way. Luckily, with Enterpret I don't have to - I can build the taxonomy and automatically filter down to what I'm most interested in.
You can also set up subscriptions to automatically alert for topics of interest, AND get notified when it looks like things are "going viral" - whether that's good or bad. I personally wouldn't consider running a customer-facing tool without a tool like Enterpret.
You can also set up subscriptions to automatically alert for topics of interest, AND get notified when it looks like things are "going viral" - whether that's good or bad. I personally wouldn't consider running a customer-facing tool without a tool like Enterpret.
What do you dislike about the product?
As with any cutting edge tool, there are definitely some rough edges. But the team is iterating lightning fast. Not only do I see improvements almost every time I log in, but the documentation is incredibly clear and helpful, and the team is incredibly responsive to questions.
What problems is the product solving and how is that benefiting you?
Enterpret helps us filter insights from large collections of user feedback. I create dashboards and share highlights related to our core products, feature launches, and user feedback we didn't even know we needed to look out for. The Wisdom chatbot is also incredibly helpful for supporting desk research at the beginning of a project (e.g., "what are users asking us about _____") or for ad-hoc asks from stakeholders. My cross-functional partners have been VERY impressed with the findings and analysis by Enterpret.
Helped us unlock new insights from user feedback.
What do you like best about the product?
Ease of using the dashboards to glean insights from user feedback from multiple data sources.
What do you dislike about the product?
Doesn't yet support all the integrations that our company is looking for.
What problems is the product solving and how is that benefiting you?
We get user feedback from multiple different sources and it is hard to get a read on the most important problems to be working on at any given time. Enterpret helps to collate all the user feedback and summarize key insights that inturn help us prioritize the main user pain points to focus on.
Better every week ✨
What do you like best about the product?
- Easy to use interface; for simple and complex queries alike
- Reliable; regularly reviewed, improved, and evaluated data -- also easy to work with them to get things added.
- Great team; always ready to hear us out, and give us updates on where feedback requests are. Connected on Slack, which is also very handy!
- Reliable; regularly reviewed, improved, and evaluated data -- also easy to work with them to get things added.
- Great team; always ready to hear us out, and give us updates on where feedback requests are. Connected on Slack, which is also very handy!
What do you dislike about the product?
- Works best for trends and data over longer periods of time -- can't reach for it for a real pulse on an emerging issue on day 0. Always getting better though!
What problems is the product solving and how is that benefiting you?
Incorporating user feedback is an endless sort of puzzle -- Enterpret is like a trusted friend, who always helps you find that corner piece you've been trying to hunt down to no avail.
Allowed us to unlock a brand new source of insights
What do you like best about the product?
Enterpret is a fantastic tool for unpacking insights from some of our trickier sources like customer reviews and customer service chats. The tool is super flexible and continues to improve, plus the Enterpret team reacts quickly to our feedback and is constantly improving the product. Enterpret is miles ahead of our our previous tool, Chatdesk, and has truly allowed us to make use of these sources of data.
What do you dislike about the product?
Some of the categorizations aren't super accurate and there is some effort required to recategorize data correctly. The user experience is also not quite as sleek as it could be
What problems is the product solving and how is that benefiting you?
Enterpret helps us unpack insights from our customer reviews and customer service chats, helping us both validate trends we're seeing from other data sources, as well as get more detail on points of friction or product issues that customers are running into. While these data sources can be tricky to use since theyre text based, Enterpret easily categorizes each piece of data, allowing us to easily quantify our qualitative data. This massively speeds up the rate at which we can pull insights out of qualitative data sources.
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