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Always ready with PagerDuty
What do you like best about the product?
The volume overwrite setting is the best for me.
What do you dislike about the product?
When browsing schedules, it is hard to find a specific one.
What problems is the product solving and how is that benefiting you?
Critical issues such as servers going down or services not responding.
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My PagerDuty Experience
What do you like best about the product?
1)Phone app is very useful for creating, & responding to incidents and engaging on call team.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
2)Community site is helpful when looking for general feedback
3)Examples are pretty good on the Pagerduty website
4)alerts are simple to read and understand.
What do you dislike about the product?
1)on call schedule is a little difficult to read from a cell phone
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team.
3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos.
4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't.
Meaning, someone can be on call, and no phone number is listed.
5)would like to ability re-organize layers.
- if a layer is removed, it does not give user the option to add the back without the information
What problems is the product solving and how is that benefiting you?
1) incident management
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
2)monitoring & alerts of IT infrastructure
3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues.
An absolute necessity for any SaS busnines
What do you like best about the product?
The mobile app comes in real handy. Everything you need is right there.
What do you dislike about the product?
Probably replying in text message to ack might be a bit more convenient.
What problems is the product solving and how is that benefiting you?
Making sure your infrastructure is always up and running. Pager duty keeps people on call always aware if something needs attention.
Pager Duty a great inncident manager
What do you like best about the product?
it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification
What do you dislike about the product?
We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on.
What problems is the product solving and how is that benefiting you?
It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times.
Recommendations to others considering the product:
If it works for me, It will most likely work for you.
It solves our oncall issues easily and pretty reliable with the alerting mechanisims
What do you like best about the product?
24*7 coverage and sending voice message when the calls are unanswered is very valuable.
What do you dislike about the product?
I have seen the number from where Pagerduty makes a call change time to time. This is inconvenient since I save the number and don't want to pick random calls. Please see if this can be corrected, so that I don't change the number for the contact.
What problems is the product solving and how is that benefiting you?
Oncall alerting makes us the address issues quickly and resolve it. Changing oncall schedules and reassigning pagerduty when you are unavailable due to some unforeseen circumstances.
Recommendations to others considering the product:
Slack
PagerDuty makes on-call scheduling and response simple
What do you like best about the product?
I love that my team has a primary and secondary on-call schedule. I love that overrides are super easy. I love that schedule changes are easy to make. I love that escalation policies just work.
What do you dislike about the product?
I don't like getting pages... but I guess that's the whole point of PagerDuty. To be fair, I don't think anybody likes getting pages. PagerDuty really does make on-call simple though.
What problems is the product solving and how is that benefiting you?
PagerDuty has made on-call much easier. No more trying to remember who is on-call. No more carrying an escalation list. No more crossing my fingers and hoping some other team will respond. It all is right there and easy to do.
Recommendations to others considering the product:
Please get it. You won't regret it.
Systems Engineer
What do you like best about the product?
The general usability of the product. PagerDuty was easy to get set up and configured for what we needed. We were able to connect into our alerting system and have the appropriate individuals paged when needed.
What do you dislike about the product?
I have no discovered anything that I dislike about PagerDuty.
What problems is the product solving and how is that benefiting you?
Benefits are that it allows us to page the right individuals based on the alert received. No more guessing who to page.
Great features to fight fire for the production issues
What do you like best about the product?
It provides many great features in easily accessible UI and mobile app. Very helpful during production issues to reach out to other teams efficiently and escalate to the upper stakeholders.
What do you dislike about the product?
Maybe provide better visualization tools to peek upcoming rotations, contact details, past escalations etc along with more incidents.
What problems is the product solving and how is that benefiting you?
On-call rotation provides manageable working schedules for production services. It also allows escalating other teams during fire fighting and P0/P1 issues.
Keeps us on top of operations
What do you like best about the product?
We are able to trigger alerts, keep on top of them and compare with prior alerts to manage our systems and our client's systems. It's easy to separate critical blocker level errors with items that need attention but that doesn't need attention on a 24/7 basis.
What do you dislike about the product?
As much as we love PagerDuty, we hate when we see the name come through because it means that something has been triggered and needs our attentions.
What problems is the product solving and how is that benefiting you?
We take a proactive approach to operations instead of a reactive approach. Long gone are the days of clients telling us something is wrong. We monitor typical failure points along with application specific items and metrics to provide a smooth experience for our clients and their clients.
Recommendations to others considering the product:
If you're already using a similar service, mirror some of the alerting with it to compare the ease of use and the integrations. If you're new to a service like this, and if you have anything running on the Internet, you should be using this. Period.
Great product
What do you like best about the product?
Notifies me until you acknowledge and reminds me are you ok else do you need some extra help in resolving it ?
What do you dislike about the product?
Too much noise :) but I don't like when I have multiple alerts it's tough to monitor.
What problems is the product solving and how is that benefiting you?
Many benefits reliable, trackable and easy to access all ways from everywhere :) this is a great product...
Recommendations to others considering the product:
ITs a great product it will be good if we have any PieChart option with the number of incidents
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