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Great tool for support
What do you like best about the product?
Scheduling and Notifications. Prompt phone calling, Slack integration.
What do you dislike about the product?
not intuitive to change or create schedules
What problems is the product solving and how is that benefiting you?
As an Ambulance company, we need to have 100% uptime. Pager duty helps with prompt responses to issues.
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Does exactly what you want, with enough customization and simplicity
What do you like best about the product?
The ease of setting up scheduling for multiple types of rotations (day only, training, etc.)
What do you dislike about the product?
That I write software that pages at all and I have to get paged
What problems is the product solving and how is that benefiting you?
How important scheduling and time management are with PagerDuty teams
Recommendations to others considering the product:
The Notes feature is very difficult to interact with as we use a separate documentation area to track results of pages. When large storms happen, there is no way to aggregate.
Peace of Mind!
What do you like best about the product?
The App and phone calls to my cell phone are the best. If my website goes down I'll get a phone call and the app on my phone will alert me too. Great to have this peace of mind that my sites are being monitored.
What do you dislike about the product?
I can't think of any downside. Works great!
What problems is the product solving and how is that benefiting you?
We're solving the problem of website outages and notifications.
Recommendations to others considering the product:
Get it for the alert phone calls and app.
Good alerting tool
What do you like best about the product?
I am very confident that if I configure my system with Pager Duty I will be alerted when I needed and there will not be any missed alerts.
What do you dislike about the product?
Configuration at pager duty could have been bit easier and user friendly
What problems is the product solving and how is that benefiting you?
Mostly alerting and we have been able to start troubleshooting the issue on time due to no failure in alerting.
Best notification software
What do you like best about the product?
Quick email setup from monitoring tools and api for more sophistication
What do you dislike about the product?
Mute function a little challenging to configure confidently.
What problems is the product solving and how is that benefiting you?
Tier 1 alerting for team members
If you aren't using pagerduty I don't know what you're doing
What do you like best about the product?
We have been using PD for 7 years. WIthout us ever asking they have added features that have made our life easier. Fantastic team.
What do you dislike about the product?
I dislike being woken up at 3am. That's our fault though.
What problems is the product solving and how is that benefiting you?
One of the best problems PD solves for us is alerting on non critical but still important services. Being able to delay alerts until business hours.
Great for condensing alerts
What do you like best about the product?
PagerDuty allows us to condense all of our monitoring systems to give us a better view of the issues.
What do you dislike about the product?
I don't really have any real issues with PagerDuty.
What problems is the product solving and how is that benefiting you?
We monitor for all types of issues and PagerDuty has allowed to condense alerts and give us a better understanding of what we need to fix so that we can get to the heart of the matter more easily.
Pagerduty User Review
What do you like best about the product?
Pretty reliable, I have never faced an issue with the app. The app loads up pretty fast and notifies for pages in a pretty timely manner.
Setting up and managing rotations are pretty easy
Setting up and managing rotations are pretty easy
What do you dislike about the product?
Considering you are a part of multiple rotations, sometimes it's hard to understand the on-call schedule from the mobile UI. It shows the timeline, but it's hard to understand sometimes.
What problems is the product solving and how is that benefiting you?
Really easy to get notified of any outage/issue happening.
Extremely effective on call tool
What do you like best about the product?
The ability to quickly and easily manage on call instances from my phone, alongside having a connected web/email/app experience, makes it very easy to be aware of all kinds of issues that manifest during the day.
What do you dislike about the product?
We've had very specific and narrow API issues with automating our system that we're looking at improving over time, but have had difficulties finding all the edge cases especially with larger volumes of pages.
What problems is the product solving and how is that benefiting you?
We've managed to greatly simplify the number of places that need to be checked thanks to the ability to integrate the Pagerduty API into our broader systems.
Recommendations to others considering the product:
Absolutely use the API integrations! They make it so much easier to manage.
Love PagerDuty
What do you like best about the product?
I love getting quick alerts that are detailed
What do you dislike about the product?
I absolutely love PagerDuty and have nothing I dislike
What problems is the product solving and how is that benefiting you?
Helps with oncall. We get alerts quickly and can act on it.
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