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Great for emergencies
What do you like best about the product?
The pageout functionality. It really helps our team.
What do you dislike about the product?
Anytime there's downtime. Without it, we can't reliably be on-call.
What problems is the product solving and how is that benefiting you?
It helps our on-call schedule. It allows us to deal with emergencies.
Recommendations to others considering the product:
Learn how to manage schedules in PagerDuty!
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A reliable tool in the on-call toolbox
What do you like best about the product?
PagerDuty has a number of features I appreciate -- the apps are intuitive in all the formats I use them in; the scheduling is reliable; and even when PagerDuty has had issues their redundancy has meant I've gotten alerts for my system anyway. Additionally they handle our very complex set-up well.
What do you dislike about the product?
I can get alerts from some apps forwarded from my iphone to my fitbit. An integration for that would be nice.
What problems is the product solving and how is that benefiting you?
Prior to using PagerDuty our tier 1 team was handling on-call notifications by editing the contact file in our monitoring software. PagerDuty was day to that night. After our initial contract was up we tried a different notification software and Tier 1 and engineers began requesting PagerDuty almost immediately. It allows us to have different channels of alerts and to efficiently switch between them -- which the other software didn't have. We can also direct less urgent alerts to appropriate communication tools -- like Slack.
Best on-call experience...
What do you like best about the product?
We heavily use this tool and love it. It offers lots of levels of details, easy to manage rotation groups, and so far had no interruption. Will certainly continue using it internally and externally.
What do you dislike about the product?
Nothing off the top of my head as an immediate concern.
What problems is the product solving and how is that benefiting you?
On-call rotations.
My experience is great.
What do you like best about the product?
No bugs, clear feature
What do you dislike about the product?
All looks amazing. Nothing to dislike.
What problems is the product solving and how is that benefiting you?
Transparency of stability of production.
Saved our Bacon
What do you like best about the product?
More than once, the easy alerts have made us heroes (or at least let us avoid being the villains).
What do you dislike about the product?
Really nothing. It is awesome. It does what it is supposed to do and makes us a better team.
What problems is the product solving and how is that benefiting you?
PagerDuty eliminated a bunch of cobbled-together notification schemes.
PagerDuty helps enterprises implement on call rotas efficiently
What do you like best about the product?
It's quite easy to implement overrides for when a deviation from the normal schedule needs to happen
Visual view allows you to easily see the schedule as well as the escalation points
Visual view allows you to easily see the schedule as well as the escalation points
What do you dislike about the product?
It's hard to know whether to acknowledge the problem when called since there's not much information given by the automated calling system
What problems is the product solving and how is that benefiting you?
Implementing an efficient on call duty system
Excellent platform for scheduling oncall duties and alerting personnel
What do you like best about the product?
Ease of use of main UI page to display the incidents
What do you dislike about the product?
The search function can be better improved.
What problems is the product solving and how is that benefiting you?
Having the mobile app makes alerting much easier to responding to. Auto refresh is great
Pretty cool tool!
What do you like best about the product?
I love the ease of use and the design most. I also quite like that there's a mobile and web version for use.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
We've really been able to get a grasp on issues right away. Previously, we've struggled rallying the troops when an incident arises. PagerDuty allows us to act fast on all levels.
Wakes me up at night
What do you like best about the product?
PagerDuty reliably and consistently notifies me of events within our infrastructure.
What do you dislike about the product?
It wakes me up reliably and consistently about events within our infrastructure.
What problems is the product solving and how is that benefiting you?
Prior to PagerDuty, we had text message alerts that didn't work as well or as fine grained as PagerDuty.
Almost as awesome as the Lego Movie
What do you like best about the product?
You can manage your alerts from web or via the phone application. The presentation is fairly straightforward and simple to use, particularly for those late night annoyance pages and half-awake moments fumbling for the phone. The history is easy to find if there are any questions about when a page occurred and who got it. The automated notification of when you go oncall and offcall is just as it should be with no messing about with forwarding another phone number and/or emails. Swapping oncall is easily done for any time frame. Excellent design overall.
What do you dislike about the product?
Finding past oncall dates is less than intuitive. And there is always a wish there was a greater variety of builtin sound choices (foghorn, sonar, whispers, meow, and of course Hells Bells) The largest issue is that there have been problems with the functioning of the phone application on Google Pixel phones for multiple team members. The most common issue is for the phone application to not recognize a pressed button after answering the call. This causes much grief as the call or page then rolls through to the next level. It is unclear what causes the issue or what an absolute fix is for it.
What problems is the product solving and how is that benefiting you?
The pager duty reports have helped management better realize the amount of off-hours activities and the built in escalation procedures have helped other groups with lax standards or weak alerting programs step up to better quality. In particular, because of how well pagerduty manages alerts, groups who write their own monitors now have a better way to interface than using emails or other kludges.
Recommendations to others considering the product:
PagerDuty has a great product with a strong focus and is both simple to use and easy to integrate with.
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