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Easy and intuitive to use
What do you like best about the product?
We have many different monitoring and alert systems, but it is very easy to send it all to pagerduty and then our technicians only have one app that notifies them of any kind of problem. The app is very intuitive and easy to use, which is important when you get alerts in the middle of the night.
What do you dislike about the product?
I have a few issues with the filtering rules on alerts on the web interface - but it could just be me using it wrong.
What problems is the product solving and how is that benefiting you?
Instead of getting alerts from SolarWinds, Splunk, SAP Solution Manager, Zabbix and different kinds of SMTP alerts from some components - we are getting everything in one place. And the customization possibilities for how you want to be notified of an alert is great.
Recommendations to others considering the product:
Do it - I haven't heard any complaints from my colleagues using the system since we got it.
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Pager Duty is very helpful for cisco organization for on call monitor
What do you like best about the product?
Pager Duty alert will call-automatically on-call person. It will indicate shift oncall roster time date month year. This Web-page is very easy understand.
What do you dislike about the product?
I don't have any dislike in Pager Duty tool
What problems is the product solving and how is that benefiting you?
Pager Duty will help for Cisco Webex Organization to monitor shift on-call person. Pager Duty helpful for to reduce time and contacting each person in Monitoring person. It saved the work and time for Montiering sever
Recommendations to others considering the product:
Everyone can use for monitoring purpose
From a happy customer
What do you like best about the product?
It's easy to get started and great to have information about all critical incidents in one place. It's also very useful for users to be able to configure their preferred contact route: mobile app, phone, email, etc. so the systems generating alerts do not have to concern themselves with how to get in touch with people.
What do you dislike about the product?
It takes a bit of time to find your way around the web console, but then that's the case with any feature-rich product.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to manage an on-call rota and route alerts generated by multiple monitoring systems. Great that many of these (e.g. Prometheus, Panopta) have integrations that "just work" out of the box. We also have some scripts that use the PagerDuty API directly, which we found to be well documented and easy to use.
Great product with a few quirks
What do you like best about the product?
The best thing is that it just works..
We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose.
I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs.
And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome.
We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose.
I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs.
And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome.
What do you dislike about the product?
I don't like it when it wakes my up at 4 AM in the morning. lol. JK.
its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of?
its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of?
What problems is the product solving and how is that benefiting you?
Its great to know immediately that your servers have gone kaput in prod the moment something goes wrong.
Recommendations to others considering the product:
Its a great tool that makes your life very easy, be it a dev or a systems guy or a admin.
Clear and solid tooling
What do you like best about the product?
We use Pagerduty in our main infrastructure. It never failed on us, is solid and stable. We completely rely on it to know if something's up (or down ;)).
What do you dislike about the product?
No new interested features get released, or at least not that we started using. For example a post mortem reminder or even offering one would be a great addition. However Pagerduty does what is promises and does it well.
What problems is the product solving and how is that benefiting you?
Getting notified when something isn't working properly. We have all kinds of alerting rules setup so we don't get false positives and get notified when we want to.
Enhancing day to day Ops with Pagerduty
What do you like best about the product?
Ease of use combined with the possibility to receive notifications based on personal preference.
What do you dislike about the product?
No immediate downsides, obviously you need to spend some time with it to get the most out of all the different options and configuration possibilities.
What problems is the product solving and how is that benefiting you?
Unified notifications, regardless of the monitoring platform used.
Faster responses because the number of notifications decreased to only the relevant issues.
Faster responses because the number of notifications decreased to only the relevant issues.
A Great tool that keeps an eye on our system stability
What do you like best about the product?
Immediate notifications in many different ways
What do you dislike about the product?
The tool satisfies my requirements. Can't find anything that I dislike really.
What problems is the product solving and how is that benefiting you?
Our stability is under control and reaction on the system hiccups increased significantly. As a result, the uptime is affected positively!
Recommendations to others considering the product:
Simply try and you'll be surely surprised with the great quality of the service
PagerDuty help us very much in error detection.
What do you like best about the product?
We have used PagerDuty on a vast scale in our projects. Pager duty helps us very much in getting the alerts and the integrations provided by them are fantastic. In a span of a few days, we have become a fan of Pager Duty.
What do you dislike about the product?
What I don't like about Pager Duty is that it kind of annoys developer in the middle of the night, but that's its job. But we are satisfied in the last, but at the time of call it kind of annoys us. But this is the thing we have deployed it for.
What problems is the product solving and how is that benefiting you?
We are using Pager Duty for Incident management, so we have set up various policies based on those policies we get the alerting in Pager Duty.
Recommendations to others considering the product:
It's good you can go for it.
Awesome tool for OnCall Duty
What do you like best about the product?
PagerDuty is simple, yet a brilliant tool for incident reporting and quick turn-around; quick turn-around is the key success factor in incident handling. It provides you integration with many other incident reporting tools, for example, Slack. A quick access to everything that you need to have beforehand while handling an incident gives you a feel of abundance. Having the links to pre-configured tools that take you directly to the info collected and analyzed by other tools helps in responding and tackling the incident in an agile manner. Thanks to PagerDuty's seamless integration.
What do you dislike about the product?
It consumes lots of data when accessed via mobile.
What problems is the product solving and how is that benefiting you?
Alerts and it's configuration has helped a lot in becoming true agile in incident handling. Snooze feature is good, gives peace while looking into incident details as it avoids escalation up in the chain.
Recommendations to others considering the product:
PagerDuty is a MUST HAVE when you are seriously in the cloud business.
Exactly what we needed for our web-based business
What do you like best about the product?
Being able to create PagerDuty incidents from a variety of different triggers, such as emails from support staff, and automated alarms from AWS.
Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages.
What do you dislike about the product?
The only thing I dislike about PagerDuty is getting paged, and that's hardly the tool's fault!!
What problems is the product solving and how is that benefiting you?
Because our business is online and has customers worldwide, it is crucial that we know about any issues, 24/7. PagerDuty allows us to set up automated alerts for server issues, and also makes it easy for our support staff (who do have 24/7 coverage) to alert technical staff out of business hours.
Recommendations to others considering the product:
Make sure you know how to detect problems, once you do, PagerDuty is perfect for alerting the right people to deal with the problems.
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