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Amazing Pager Duty
What do you like best about the product?
I really like the way that I can schedule a on call rotation schedule and the Pager Duty automatically call my colleagues . Thera are a lot of integration with Slack and service now tool that we already did. I really would like to integrate the pager duty with Jira to create stories cards automatically. We integrate the Pager Duty in slack, so we can pager anyone using our slack channel.
What do you dislike about the product?
I really dislike the possibility to integrate Pager Duty into Jira Kanban Tool, so this automation could create a story and facilitate our life.
What problems is the product solving and how is that benefiting you?
All Incidents are automatically paged by PagerDuty. We can save time and costs because we don't need an employee working in a different shifts. We don't need operational center to monitoring our work queue. All call is made automatically without human intervention.
Recommendations to others considering the product:
PLease, consider to integrate Jira and Pager Duty to create stories when we are called.
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The best solution to trigger a panic attack
What do you like best about the product?
Schedules and over rides are simple and easy to configure as well as when, where and how the alters make it to your device, desktop or team
What do you dislike about the product?
I would love to see a way to create multiple maintainance windows with the same criteria. Right now it has to be done for each day individually
What problems is the product solving and how is that benefiting you?
We have a fairly complex echo system that requires the ability get the right people involved quickly. We have made incidents more easily tracked as well as provided an extra level of transparency. Timeliness are easier to find and gaps are easily identified
Recommendations to others considering the product:
Great product. I am not privy to pricing, but this is a top rate solution. Best solution to trigger panic attacks
makes my job easier. no need to fear missing an alarm
What do you like best about the product?
1) Being able to customize notification methods, and having multiple types of notifications. And each user can set theirs for what works best for them. 2) Peace of mind! Having an escalation policy means there's no worry about incidents going unhandled. 3) That it integrates with Slack so I can acknowledge and resolve incidents from Slack chats. This is what I end up doing 90% of the time, rather than using the web or mobile apps.
What do you dislike about the product?
1) The web and mobile apps can be slow. 2) Setting overrides in the web app takes more mouse clicks than I think is necessary. This is about the only thing I use the web app for.
What problems is the product solving and how is that benefiting you?
More confidence that problems are being handled. Because it will continue to bother you until you acknowledge, there's no worry about sleeping through an emergency. That occasionally happened before we started with PD because we relied on push notifications from our email client. PD = more confidence and less stress.
Great tool for monitoring critical events
What do you like best about the product?
You can customize what alerts are captured and the many ways I can be notified.
What do you dislike about the product?
I would like to see more capabilities around alarm suppression.
What problems is the product solving and how is that benefiting you?
Up/down status of critical integrations
PagerDuty Review
What do you like best about the product?
Real time pings and the app is good for what it needs to do.
What do you dislike about the product?
The way schedules are shown isn't very intuitive. I would like one screen where I can easily see primary and secondary rotation schedules for the next couple months overlaid on a calendar. If I could drag and drop an engineer's segment to do an override, it would also be cool.
What problems is the product solving and how is that benefiting you?
We get notified on issues immediately that we've configured that way.
Recommendations to others considering the product:
Be sure to spend some time setting up teams and making it easy for team members to put in overrides.
Pagerduty has pretty good UI
What do you like best about the product?
The pagerduty is very reliable, so far we haven't gotten paged without an actual issue or vice versa. UI is good for searching/acknowledging/etc. Also the number of integrations with pagerduty is very helpful.
What do you dislike about the product?
Sometimes it is hard to search the exact pagery duty alert. Also if there is an easy way to test pagery duty alert, it will be great. Adding/removing people on pagerduty messes up the whole schedule
What problems is the product solving and how is that benefiting you?
Some problems we solve with pagerduty is the oncall schedule that we have. It makes sure that pagery duty rotations are seamless. It allows the team to be accountable for deploys.
Best in class incident management tool
What do you like best about the product?
It just works! PagerDuty integrates easily with every monitoring tool in our stack. While it works well out of the box, it's also highly configurable for our specific needs.
What do you dislike about the product?
Some of the outbound integrations e.g. Slack could do with improvement; as could documentation of best practice usage
What problems is the product solving and how is that benefiting you?
PagerDuty enabled us to set up a reliable on-call rotation and has continued to support us through our evolution and growth
Recommendations to others considering the product:
It's worth paying extra for; significantly better than OpsGenie and VictorOps
Reliable and lots of useful features
What do you like best about the product?
Pager Duty is the best alert management solution I've encountered in my 11 years of on-call work. I love that I can just subscribe to a calendar feed and it will automatically keep me updated with my various on-call schedules. And if I don't hear my phone buzz initially, Pager Duty can call me to get my attention.
What do you dislike about the product?
Honestly I can't think of anything I don't like about it. It costs money, but it's better than anything I could build and manage on my own.
What problems is the product solving and how is that benefiting you?
We need to be able to reliably cover every timezone and we have multiple types of on-call responsibilities that need to be covered constantly. Pager Duty's scheduling layers are really useful for follow-the-sun coverage, so I can easily share my on-call with a colleague in a different timezone. And as an end-user, it gives me a simple view into my personal on-call schedule, automatically sync'd to my calendar.
Recommendations to others considering the product:
Give it a try. If you're like me, you'll never go back to self-hosted alerting solutions.
Great service!
What do you like best about the product?
I've been a PagerDuty user for over 7 years, across several different companies. The service is reliable, easy to integrate with 3rd party monitoring systems, and always alerts me when one of my systems has an issue.
What do you dislike about the product?
I can't think of anything I dislike. Perhaps the UI could be modernized.
What problems is the product solving and how is that benefiting you?
We are primarily using it for IT alerting.
Recommendations to others considering the product:
Reliable service, works well, integrates easily. Definitely recommended.
PagerDuty at Climate
What do you like best about the product?
We like the integrations with Slack, Gmail, VoIP, and Okta. Being able to resolve PagerDuty notifications from anywhere is a great plus. On the mobile app, the feature to have several accounts logged into the same device is great. We share a device for on-call rotation, so this is a great convenience.
What do you dislike about the product?
The web interface is a little clunky. It is hard to find things sometimes, especially from an admin perspective. We also really do not like when deactivating a user, we have to remove them from all PagerDuty lists and schedules. There should be an option to force remove the user. Something like "Remove user from PagerDuty regardless of schedules."
What problems is the product solving and how is that benefiting you?
This is very helpful with our on-call rotation for our IT support team.
Recommendations to others considering the product:
Use the mobile app!
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