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Safeguard for our system
What do you like best about the product?
PagerDuty is an efficient way of doing the alerting when it is required to collect the data from a few sources and notify only the relevant persons via the means those people prefer.
What do you dislike about the product?
Sometimes, it feels like PagerDuty is meant for big corporations with many teams/departments where the incident process is complicated. Building something really simple is not possible or obvious and requires thinking of the play scenarios in the terms of a big company.
What problems is the product solving and how is that benefiting you?
Pagerduty provides a vital part for our system making a bridge between automated monitoring and us humans. Being a small company, we could not afford having a dedicated team of Operations who keeps an eye on the system. Instead, we invested some time building several layers of monitors that all are integrated into Pagerduty. PagerDuty then do the rest---Collects the alerting data and notifies only the relevant people giving them the relevant data to react.
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On point alerts, on multiple channels
What do you like best about the product?
I can sleep well at night, knowing that if something happens, PagerDuty will alert me and keep it going until it knows I am informed.
What do you dislike about the product?
Sometimes it does not understand the digit I send during the phone call.
What problems is the product solving and how is that benefiting you?
We have multiple systems that can have downtimes or can encounter issues, but we can connect all those systems to one alert tool.
Recommendations to others considering the product:
You can rely on its escalation policy.
Reliable and robust
What do you like best about the product?
PagerDuty allows for us to effectively scale our oncall and escalation paths across many teams and schedules. It is very easy to learn and manage from an admin side.
What do you dislike about the product?
Reporting and historical incident tracking interface is not the best.
What problems is the product solving and how is that benefiting you?
We provide off hours support with 10+ teams and escalations paths. We use it for automated alerting from system generated alerts as well as notification triggers from clients directly.
Great tool for incident management
What do you like best about the product?
1. Easy to get support on your products and manage the support schedule
2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice
2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice
What do you dislike about the product?
The scheduling logic sometimes gets too hard to debug, esp if there are conflicts. The UI does not alert on conflicts very well
What problems is the product solving and how is that benefiting you?
Since pagerduty, it's become a single tool for support management
Suits every DevOps Emergency needs
What do you like best about the product?
Pagerduty tool is really helpful for DevOps in emergency needs. It alerts everyone in all timezones with various options.
What do you dislike about the product?
Nothing much to dislike. We liked all the features that Pagerduty provided
What problems is the product solving and how is that benefiting you?
We are solving our needs related to responding to IT emergencies
Straightforward, but essential.
What do you like best about the product?
We use pagerduty primarily for alerts for our systems. Even though it's relatively simple in it's takes, it's 100% essential for our business.
What do you dislike about the product?
In a word, setup. It took a bit to get setup, which i suppose is expected, but still it took a bit. Also it didn't work one time but i'm not sure that was pagerduty's fault.
What problems is the product solving and how is that benefiting you?
Instant downtime alerting. I realize there's a few other products that do this but Pagerduty has worked great for us after it was setup.
Recommendations to others considering the product:
Maybe get some third party help with the setup if you aren't completely sure on how to set it up.
Great
What do you like best about the product?
Loves that Pagerduty alerts via email, message and call. It helps us make sure we don't lose track of the alert and then re-alert it after a scheduled time again.
What do you dislike about the product?
UI could have been better.
Incident response integration can be improved.
Incident response integration can be improved.
What problems is the product solving and how is that benefiting you?
System Correctness.
System Uptime.
System Latency.
System Uptime.
System Latency.
Great tool for alerting
What do you like best about the product?
The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing).
What do you dislike about the product?
Sometimes alert resolutions are delayed, or alerts are queued in a way that i get a second alert about the same issue, despite the fact that I already marked it as resolved. It's a minor issue but it could be improved.
What problems is the product solving and how is that benefiting you?
Pager Duty helps ensure that if our platform experiences an outage or other incident that we get notified about it immediately.
Recommendations to others considering the product:
It seems very simple but it is a very effective tool; it works as advertised and gets the job done.
Always notifies me of issues
What do you like best about the product?
PagerDuty does its main job really well: notifying me of alerts. I have a team of several engineers who are in various on call rotations and I trust PagerDuty completely to alert us if our systems fire off an alert to PagerDuty. The only times I've ever failed to get a notification from them it was because I had problems with cell networks.
What do you dislike about the product?
All the extra stuff. PagerDuty is trying to be a bigger platform and do things other than delivering messages. I'd really love it if they spent more time focusing on core features, like richer on call rotation features and smarter incident identification from alerts, and less time on AI and other nice-to-haves that are not reasons why I use PagerDuty.
What problems is the product solving and how is that benefiting you?
Make sure everyone who needs to know gets notified when there is a problem with our services.
Great, reliable service. UI and Customizability could be improved
What do you like best about the product?
Pagerduty's paging service is very reliable. We heavily rely on pagerduty in production and have not seen a missed pager once received by pagerduty.
What do you dislike about the product?
There could be a lot of usability and customization improved with the web UI.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
Specifically:
- The scheduling UI is not very customizable
- The ordering of members in a schedule doesn't always appear as expected
- Updating/scripting to allow more complicated scheduling is not supported. We have to enter these manually
- The components (Team -> Services -> Escalation Policy -> Schedules) is very hard to navigate through the web UI
- Analytics UI is not very usable. There's no URL that can take you directly to a Service, we always have to select Team, Then Services, Then Escalation policy
- Allowing users to choose what to graph in the analytics platform would be very helpful
- Better separation of alert tiers (High Vs Low) in Analytics will help us understand how often we are paged.
What problems is the product solving and how is that benefiting you?
Ensure 24/7 production systems are running smoothly
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