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Reviews from AWS Marketplace

1 AWS reviews
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External reviews

898 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Vee P.

Director of IT

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
Its easier to set a pagerduty calender and setup alerting.
What do you dislike about the product?
I wish it has better reporting and dashboard
What problems is the product solving and how is that benefiting you?
24x7 support call


    chandrasekhar b.

Excellent to use easily

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
When ever the jobs fail with in seconds i am receiving call which is awesome and giving a half an hour support for resolving the issues if we skip.
What do you dislike about the product?
I dont have any dislike in using pager duty .We use pagerduty app,web site pager duty and call is very usefull with any dislike
What problems is the product solving and how is that benefiting you?
There are no such problems using pager duty.Immediate call or immediate resolving in pager duty app
Recommendations to others considering the product:
We can use this pager duty very easily and convenient in getting alerts when jobs failed if you missed the call there will be an half an hour time to resolve the issue will be great full to use


    Information Technology and Services

Works as advertised. Always.

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
We use PagerDuty to manage both Support and Operations notifications, and have integrations with both. I was not involved in the initial setup, but have made several changes recently to schedules and all were straightforward. The multiple layers and escalation paths (for example, third layer can be an upper management mailing list if needed) are rarely used but have been a lifesaver when the person on-call did not immediately acknowledge an incident.

Pages are consistent - come via SMS and phone simultaneously, and have never failed. Overrides are simple. The API integration is excellent, and allows us to update schedules outside of the UI as needed.

What do you dislike about the product?
A couple of (minor) quibbles:

* A few areas of the UI could be slightly better - in-schedule drag-and-drop would be welcome
* As far as we can tell, there can only be one "Account Owner". If this person were to leave the company unexpectedly, it would create issues recovering the account.
* Best Analytics locked behind premium accounts
What problems is the product solving and how is that benefiting you?
We have a small team with on-call every weekend and holiday, and PD allows me to ensure that any incidents that occur during these periods are escalated to the proper on-call person. Even during normal business hours, the notifications allow us to quickly alert multiple people who may be in meetings or otherwise AFK.


    Information Technology and Services

quick and elastic alerting platform

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
PagerDuty Mobile App is the very best solution for specialist on-call
What do you dislike about the product?
reporting area is not so granular and efficient
What problems is the product solving and how is that benefiting you?
On my platform we need to handle quiet 1K of network devices (routers ; FWs ; etc.) and PagerDuty solve our following-the-sun infrastructyure.


    Felix V.

pager duty review

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
Reliable mechanism for notifying of failing/latent tasks
Easy rotation management
What do you dislike about the product?
Not so easy to pass information so we can manage incidents
What problems is the product solving and how is that benefiting you?
SLA alerts


    Internet

Cyber Security Engineer who has leveraged PD as an alerting mechanism

  • May 27, 2019
  • Review provided by G2

What do you like best about the product?
Simplicity, accuracy, ease of administration, user interface and the documentation
What do you dislike about the product?
It would be great if PD can come with more integration options
What problems is the product solving and how is that benefiting you?
Critical cyber security alerts are coming to phones via PD


    Information Technology and Services

Provides better uptime and helps us make our SLAs like nothing else

  • May 26, 2019
  • Review provided by G2

What do you like best about the product?
I love how easy it is to use Pagerduty. Setting schedules, integrating with 3rd party apps such as checkmk, uptrends, and site 24x7. I also love how the alerting options are versatile. Phone, app, text, email, or all of the above. Its also nice to be able to tier alerts, so we can get low priority emails based on our lower level environments, but have our production environments send high alerts which have an escalated paging criteria.
What do you dislike about the product?
Honestly, there hasn't been much that I dislike about using pagerduty.
What problems is the product solving and how is that benefiting you?
We achieve a better SLA, we increase our uptime. We are also able to solve many problems before our customer support and incident management teams even know there is an issue.
Recommendations to others considering the product:
Take the leap. Get in and do it. This application will save you time in identifying issues with your infrastructure and provide you with quicker times to resolution.


    Sebastian H.

Good tool to get notified if something is wrong

  • May 25, 2019
  • Review provided by G2

What do you like best about the product?
We have been using PagerDuty for a few years now. What can I way? It just works reliably! Multiple ways of notifications make it easy to NOT miss an outage! I do like the Slack integration!
What do you dislike about the product?
Schedule overviews are still a little cumbersome, especially if you are wanting to have Schedules during Office hours and Non-Office hours. But visibility around that and UI is improving! I would like to be able to add blocked dates where I am not automatically scheduled (instead of having to overwrite the shifts myself).
What problems is the product solving and how is that benefiting you?
We are getting notified when and how we should be.
Recommendations to others considering the product:
Give it a go! It's worth considering! At my old company we had a self made monitoring and alerting system, which didn't work (correctly) half of the time..


    Financial Services

Way Better than AlarmPoint or xMatters or whatever they go by these days.

  • May 24, 2019
  • Review verified by G2

What do you like best about the product?
Ease of use, intuitive UI, straightforward rules, and integrating it to tools already in use.
What do you dislike about the product?
Not sure yet, I haven't run into any issues.
What problems is the product solving and how is that benefiting you?
OnCall Rotation for a very small team. Benefits is that it does what we want it to do.
Recommendations to others considering the product:
Try it, and integrate it with everything you use.


    Information Technology and Services

Gone is the excuse "L1 missed that alert"

  • May 24, 2019
  • Review provided by G2

What do you like best about the product?
Easy to configure, while maintaining the complexities of a rotating shift.
What do you dislike about the product?
The app could do more. Maybe have more notifications,etc?
What problems is the product solving and how is that benefiting you?
Did away with a l1 team. Cost reduction. Decreased time for callouts