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Overall great service
What do you like best about the product?
The reliability of know that I will be alerted when something wrong is happening.
What do you dislike about the product?
The UI on the App is not intuitive to know when is your next on-call
What problems is the product solving and how is that benefiting you?
Staying on top of issues and provide quick resolutions
Recommendations to others considering the product:
Use it to keep users aware of real issues and not all alerts should be sent to pagerduty
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Does the Job
What do you like best about the product?
PagerDuty is great in that it can override system settings (if you allow it to), so you can page someone even if they have DND turned on or have their phone on silent.
Also, PagerDuty's API documentation is good. It's quite extensive and offers testing functionality. This lowers the barrier of working with it as you can test the endpoints directly from their site and understand how it works before actually implementing it yourself.
Also, PagerDuty's API documentation is good. It's quite extensive and offers testing functionality. This lowers the barrier of working with it as you can test the endpoints directly from their site and understand how it works before actually implementing it yourself.
What do you dislike about the product?
The UI is a bit cluttered. Not the worst, but when there's an incident, knowing who or how to escalate isn't the most intuitive. To work around this, we tried setting up the PagerDuty integration for Hubot. However, it was finicky, so we ended up writing our own.
Also, they only allow you to get notified of going on or off call 48h ahead of time, which isn't super helpful. Ideally, we'd like to be able to have more flexibility with that so people have plenty of notice before they go on-call, and if they have a conflict, they have plenty of time to find someone to swap with or someone to cover for them.
Also not a fan of their per-seat pricing model.
Also, they only allow you to get notified of going on or off call 48h ahead of time, which isn't super helpful. Ideally, we'd like to be able to have more flexibility with that so people have plenty of notice before they go on-call, and if they have a conflict, they have plenty of time to find someone to swap with or someone to cover for them.
Also not a fan of their per-seat pricing model.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us manage our on-call schedule and incident management process, ensuring that there are always people who can be reliably contacted should an incident occur.
It's taken the burden off us manually managing on-call schedules and running into cases where we cannot notify someone due to their phone's settings.
It's taken the burden off us manually managing on-call schedules and running into cases where we cannot notify someone due to their phone's settings.
Recommendations to others considering the product:
PagerDuty is a solid option, but if you're price-conscious, and you have multiple teams that want to use PagerDuty to manage their on-call process, it might be worth consider other options as their per-seat pricing model will add up quick.
Never miss a page
What do you like best about the product?
I love the fact that it easily integrates with other 3rd party solution. If your solution is not yet in PD, just use emails. Setup escalations properly and you won't have to figure things out when production is broken.
What do you dislike about the product?
Managing page storm is sometimes difficult (like a DC goes down) when too many pages hit the pager at the same time.
What problems is the product solving and how is that benefiting you?
Managing escalation policy and not missing pages anymore
The best tool for IT alerting and notifications
What do you like best about the product?
- a lot of notification methods
- flexible notification rules configuration
- easy to use phone app, compatible to use with multiple accounts in the same time
- flexible schedule and escalation policies configuration
- a lot of integrations ready to use
- automatic events grouping
- great pricing model
- flexible notification rules configuration
- easy to use phone app, compatible to use with multiple accounts in the same time
- flexible schedule and escalation policies configuration
- a lot of integrations ready to use
- automatic events grouping
- great pricing model
What do you dislike about the product?
- sometimes you can get a calls and SMS messages about already resolved incidents (very rare)
What problems is the product solving and how is that benefiting you?
We use PD as unified tool for IT alerting and notifications. It's flexible notification rules system allows us not to miss any notification which should be reacted.
A lot of existing extensions allows us tightly integrate PD to our logging and monitoring system.
A lot of existing extensions allows us tightly integrate PD to our logging and monitoring system.
Merch IT pager duty
What do you like best about the product?
The ease of use, we use pager duty for all of our on call support rotations. The mobile app is useful as well, we can acknowledge alerts with ease without having to log on to our laptops.
What do you dislike about the product?
We have not come across any downsides of using pager duty yet.
What problems is the product solving and how is that benefiting you?
One benefit that comes to mind is that we can quickly see how many alerts were triggered for a given time period across teams. This helps us determine if one team needs help on reducing alerts.
Reliable tool
What do you like best about the product?
Creating Maintenance schedules and the Alerting from the app is great it turns the volume up even when its off. The integration with other apps is great we are able to get alerted if a main service is down.
What do you dislike about the product?
The Alerting from the app will wake you up! Sometimes the schedule would not change and had to be manually changed.
What problems is the product solving and how is that benefiting you?
It has helped with creating alerts for services down time.
Easy to use and the mobile app is very helpful
What do you like best about the product?
We hae used a lot of tools to have "on-call" needs address and pagerduty makes it very easy. We utilize the email address service for job failures, the Webhooks for monitoring tools,etc.. Having an app makes it very useful for people that have trouble getting a cell signal but still have wifi so we are never out of touch of a support person.
What do you dislike about the product?
would like it to be a little easier to delete a configuration, if it has services tied to it etc, you have to go to each section delete, go back etc. If there was an option "delete all items relating to this escalation policy?" that would very efficient.
What problems is the product solving and how is that benefiting you?
Customer Support, monitoring notification, job failure notification, call trees to ensure someone is avaiable.
Make on call notification easy
What do you like best about the product?
Having a reliable on call notification system. No more having to watch the phone/email on nights and weekends for outages. Having options for phone call and or text messages for alerting.
What do you dislike about the product?
Sometimes alarms repeat and are hard to reset.
What problems is the product solving and how is that benefiting you?
Making after hours support much easier. We also utilize the service as a "hotline" for IT staff members to get support after hours as well.
Recommendations to others considering the product:
Utilize the scheduling and calendar features. Easy to implement.
Setup and don't worry about it
What do you like best about the product?
* Very intuitive user interface and flexibility of functionality
* Customer Support is very responsive
* Customer Support is very responsive
What do you dislike about the product?
None yet. I am very happy with the product and don't have anything to really compare it to.
What problems is the product solving and how is that benefiting you?
Global IT Operations - it's helped us keep the lights on for our VERY demanding clients.
Very good tool
What do you like best about the product?
Pager duty is on duty round the clock which ensures for maximum uptime of infra
What do you dislike about the product?
I like the tool. There is not such thing to dislike the tool. Nice tool, must needed for services based complanies
What problems is the product solving and how is that benefiting you?
Infra related problems. Especially Physical servers related issues
Recommendations to others considering the product:
NA
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