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Solid product with good serice and support.
What do you like best about the product?
Supports our operational needs for messaging and is easily managed
What do you dislike about the product?
Nothing significant. It is a solid product
What problems is the product solving and how is that benefiting you?
SMS alerting for service management
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Easy API to integrate with
What do you like best about the product?
The API was very easy to integrate with custom applications. Was able to configure web hooks to have PagerDuty send programatic notifications as well. The documentation was very good and the documentation itself has the ability to perform test calls built into it.
What do you dislike about the product?
The mobile app and website offered some differences in features which is understandable. There were a few things that seemed to bypass work flows when done in the mobile app.
What problems is the product solving and how is that benefiting you?
It is used for on-call scheduling and integration with custom applications. The calendar enables anyone to see who is on call and what the full schedule is by service.
Reviewing PD
What do you like best about the product?
I can trust 100% that pages will get sent.
What do you dislike about the product?
Most users first time experience with PagerDuty is that the interface is confusing.
What problems is the product solving and how is that benefiting you?
Send alerts from multiple systems to a rotating cast of on-call people in different teams. This works in a rock-solid way.
Allows administrators to create jobs.
What do you like best about the product?
The best part of the Rundeck Runbook Automation is that it does not try to remove the existing tools, commands or scripts, rather it enhances upon the former settings to get the best out of it. In simpler words, it just removes all the road bumps. It responds to ad-hoc requests and other incidents that might incur and improves the speed, responsiveness and efficiency of the device. The only difference is that instead of spending a lot over IT engineers to do these manually, one just has to spend just a part of it on the software. It makes the diagnosing of incidents and solving them rather easy.
What do you dislike about the product?
Incorporation of some features like single sign-on and certified authentication can surely take the Runbook Automation to up another notch. Also, it can sometimes get difficult to migrate it from a non-clustered environment to a clustered one, so it can use some help in that area as well.
What problems is the product solving and how is that benefiting you?
The ability to run a single set command over a set of servers is splendid. The automation and deployment process has become easier. Just fixing a couple of bugs and introducing a few new updates with the enhancement of features and it will be all set to take the market by storm.
Recommendations to others considering the product:
It is very easy to use and configured. I would recommend this software to others for sure.
Pager duty has been immensely helpful for incident tracking for our company since last 4 years
What do you like best about the product?
I like that PagerDuty has been successfully tracking and alerting us whenever there is any incident occurring related to our infrastructure that requires our attention as per severity.
What do you dislike about the product?
Don't have much complain against it as I am actively not using it but sometimes our team did feel some incidents weren't reported timely. Although I can't say for sure if that happened for any other underlying reasons.
What problems is the product solving and how is that benefiting you?
In our company we're using PD for Infrastructure related incident tracking and alerting. We have our team setup to look at the issue whenever they get alerted by PD calls directly on their phone. This is one of the best feature our teams often feel thankful for.
Recommendations to others considering the product:
Great incident management tool, strongly recommended!
PagerDuty is really a great tool
What do you like best about the product?
We use PagerDuty for the last 8 years and we really like the automation of reliable alerting and the integration with multiple solution we use. Incident are automaticly create in PagerDuty and will auto-resolve when the service is back online. We also use schedule rotation in PagerDuty and it's very usefule.
What do you dislike about the product?
So time the mobile app is not refreshing automatically.
What problems is the product solving and how is that benefiting you?
PagerDuty is very reliable to get incident notification and help us to fix problems faster.
Great for on call scheduling
What do you like best about the product?
Schedules are represented well in the GUI. There are multiple features under schedules but one the well thought is the ability to override schedules.
What do you dislike about the product?
The robotic voice on the pager call that reads the message which can be difficult to understand sometimes. I think it can be done better.
What problems is the product solving and how is that benefiting you?
Using PD for on call pagering of our production system issues.
Convenient easy and reasonably priced
What do you like best about the product?
Pager Duty is easy to setup and use, and most importantly - easy for our employees to understand. The training process is about 5 minutes, which is great
What do you dislike about the product?
I wish they also offered a "live answering system", instead of only the option to leave a voicemail. I also very much dislike being billed yearly instead of monthly
What problems is the product solving and how is that benefiting you?
We use pager duty to handle after hours maintenance issues. The way it is setup, mainly the feature which allows us to roll over to other employees, eliminates the possibility of an emergency being ignored because the first person on call is busy doing something else.
Recommendations to others considering the product:
Just make sure that you don't purchase too many users, as you're paying for the entire year. Can get pricey if you don't pay attention.
BSE Pagerduty Review
What do you like best about the product?
I love the ease of setup and use, as well as all the integration methods available to integrate with existing apps to add monitoring where needed!
What do you dislike about the product?
Some features are locked behind higher tiers of the service but that is somewhat expected. For small businesses, there are some limitations that are more just inconveniences such as the ability to remove users from multiple on call schedules without having to manually edit each one.
What problems is the product solving and how is that benefiting you?
Adding an extra layer of protection by sending SMS and phone alerts for those systems that are the most critical.
Recommendations to others considering the product:
if you are looking for that extra element to add to your alerting stack, Pagerduty is a great place to start. The integrations available make it easy to apply to many existing monitoring applications. Other methods such as webhooks make it easy to add to chatting software or add to other software. The escalation policies are great if you are looking for a way to keep prodding administrators that don't respond to certain forms of communication or if you need to have critical alerts come out directly with a phone call to let someone know an issue needs immediate attention!
Quick and Actionable Info
What do you like best about the product?
Via simple tooling and integrations in PagerDuty our team can find the exact information and alerts we need to ensure uptime.
What do you dislike about the product?
Oncall schedules and the confusion around promoting someone to on call during a current rotation.
What problems is the product solving and how is that benefiting you?
Empowering operations staff to respond quickly to outages and system events.
Recommendations to others considering the product:
I would recommend PagerDuty for folks looking to quickly zero in past the fluff of traditional alert management tool to see the real problems and have the ability to respond more quickly to outages / services impairments.
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