Sometimes, I use Zoom when I meet with some of my customers who are using Zoom for meetings and collaboration.
Zoom for Government (GovCloud, FedRAMP) [Private Offer Only]
Carahsoft Technology Corp.External reviews
External reviews are not included in the AWS star rating for the product.
Used for meetings and collaboration, but it should include the automatic transcribing feature
What is our primary use case?
What is most valuable?
I like the fact that you can run Zoom on the browser as well as the native app so that you can quickly run it on any platform. Zoom has helped me with collaboration and remote working.
What needs improvement?
Zoom should also include features like the automatic transcribing of conversations. It allows you to record the video of a meeting, but it doesn't have the ability to automatically transcribe the conversation into text. Sometimes, I have issues with using the app on different browsers, like Safari on Mac.
For how long have I used the solution?
I have been using Zoom for two years.
What do I think about the stability of the solution?
The solution’s stability is fine but could be improved.
Which solution did I use previously and why did I switch?
Since Google runs completely on the browser, you can get into a meeting quickly. In Zoom, we had to skip a few steps and consider whether to run it on the browser or the app. If I launch it in the app, it takes time for the app to launch and then for me to log in.
There are a few steps involved, but with Google, we just have to click on a link. Copying the passcode and entering those passcodes when joining a Zoom call is a bit of a hassle. With Google, you just click on a link and we can join a meeting.
How was the initial setup?
The solution's setup is not the greatest because it requires you to download the app. We wanted to encourage the browser mode of logging in rather than using an app.
What other advice do I have?
The solution is deployed on the cloud in our organization. I would recommend Zoom to other users. You should check out the capabilities and features because there are different options when you subscribe to Zoom. You should check things like the limitation on how many people can log in at a time and breakout sessions before subscribing to ensure that the solution fits your needs.
Overall, I rate the solution a six out of ten.
Reliable product with an easy installation process
What is our primary use case?
We use Zoom to schedule meetings with internal team members and external partners.
What is most valuable?
The platform has a solid feature for scheduling short meetings worth 30 minutes.
What needs improvement?
They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings.
What do I think about the stability of the solution?
It is a stable platform. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
We have around 11 Zoom users in our organization. We use it from time to time depending on the requirement. I rate the scalability a ten out of ten.
How was the initial setup?
It is easy to deploy and takes five minutes to complete the process. It involves installing the application on the desktop, signing up, and creating a meeting room.
What's my experience with pricing, setup cost, and licensing?
We use the free version of the product. We utilize it only three to four times a month.
What other advice do I have?
The platform provides the easiest way to install or sign up the account. We can then schedule the meeting with an agenda and send an invite email to the attendees. It is a reliable product and offers enough services for our business requirements in terms of productivity.
I advise others to purchase Zoom’s license for unlimited meeting durations. The free version is enough for us, particularly for a spam-free environment with limited internal or external collaborations.
I rate it a ten out of ten.
Provides recording functionality but needs to improve the overall stability
What is our primary use case?
I use the solution for our company's meetings and to hold sessions with our vendors.
What is most valuable?
The most valuable feature of the solution is its recording functionality since it helps my company see the operation sessions for the vendors.
What needs improvement?
The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings.
I want to improve the tool's presentation part to be more user-friendly so that users can add notes to the presentations presented via the product.
For how long have I used the solution?
I have been using Zoom for four years. I use the solution's latest version. I am an end user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a six out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Over 200 people can join in a single meeting via Zoom.
There are over 100 people in my company who use Zoom.
The product is used twice a week in my company. My company does not plan to expand the use of the solution.
Which solution did I use previously and why did I switch?
I have experience with Microsoft Teams. I started to use Zoom in my company to meet the host requirements.
How was the initial setup?
The product's initial setup phase was easy. I rate the product's setup phase an eight on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.
The solution is deployed on the cloud services managed by Zoom.
Users can join meetings using Zoom's business account in less than ten minutes.
What other advice do I have?
Speaking about Zoom's impact on our company's team collaboration, I would say that my organization has been holding live meetings rather than virtual meetings. The product is helpful for holding huge meetings with people from different locations. The tool offered flexibility with the meetings.
The breakout room feature hasn't had an impact on our company's meeting experience.
My company doesn't have to maintain the product.
My company has not integrated Zoom with other platforms or tools.
I would suggest others consider their organizations network traffic requirements and bandwidth offered before installing Zoom to avoid stability issues.
I recommend the product to others.
I rate the overall tool a seven out of ten.
A highly stable solution that can be used for video conferences and webinars
What is our primary use case?
We use Zoom for video call sessions.
How has it helped my organization?
Zoom drastically reduced the amount of travel because most customer meetings can be done via Zoom meetings. It makes training and webinars quite interactive with the help of breakout rooms, which is quite nice.
What is most valuable?
The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings. Interacting during the meeting by highlighting things, using whiteboards, and chatting makes it an interactive and good experience. The webinar functionality and the interaction options during meetings are useful features of Zoom.
What needs improvement?
I often use a highlighting feature in Slack Huddles, which makes it easier to point someone in someone else's screen share. Zoom should include a highlighting feature like in Slack Huddles. The solution is not very useful for chat and lacks highlighting functionality.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
Zoom is a highly stable solution.
What do I think about the scalability of the solution?
Zoom is a scalable solution. We have a couple of hundred Zoom users locally, and we have worldwide around 1,000 users.
What other advice do I have?
We use the cloud version of Zoom. Users should really focus on the video conferences and webinar functionality. Zoom is not designed for chats, channels, or discussions.
Overall, I rate Zoom a nine out of ten.
User-friendly with high-quality video and reliable audio
What is our primary use case?
For a professional services agency, Zoom serves as a go-to tool for virtual client interactions and internal collaboration. It's ideal for client consultations, project meetings, and presentations due to high-quality video and audio, creating a seamless virtual experience. The screen-sharing feature is perfect for sharing documents and data during discussions, ensuring clarity and efficiency.
Zoom's recording and transcription capabilities enable the agency to archive important discussions for future reference and compliance purposes. Its chat function allows real-time communication during meetings, enhancing engagement and providing a space for questions and comments.
Zoom's breakout rooms enable the agency to host multiple client meetings or internal working groups concurrently, optimizing time and resources. The integration with various apps streamlines tasks, such as scheduling and document sharing.
How has it helped my organization?
The solution is totally intuitive, stable, and scalable. We use Zoom for client meetings, internal meetings, webinars, and more. It keeps us all connected.
It is a game-changer for virtual communication, and it is incredibly user-friendly, making it a go-to choice for remote meetings, webinars, and online collaboration.
The high-quality video and audio are reliable. The screen sharing and recording features are fantastic for presentations, and the chat function enhances real-time engagement.
Zoom's breakout rooms are perfect for group work, and the integration with our various apps simplifies tasks.
What is most valuable?
I love the high-definition video and audio. These help ensure that meetings are as close to in-person as possible.
Screen sharing and recording capabilities are invaluable for presentations and archiving discussions. The chat function allows for instant messaging, enhancing real-time collaboration.
Zoom's breakout rooms facilitate seamless group work, making it a versatile tool for businesses and educators.
Its integration with a wide range of apps simplifies workflows, while virtual backgrounds add a touch of creativity and professionalism to meetings. Zoom consistently updates and refines its features, ensuring users benefit fully from the investment.
The new AI tools look interesting; however, I haven't yet fully explored them.
What needs improvement?
Zoom is a fantastic tool. That said, there are always areas where it could improve.
Excessive software updates can sometimes disrupt my experience. Zoom should consider a more transparent update schedule and allow users to opt for manual updates if they prefer stability over the latest features.
Enhanced security measures could be a priority to safeguard against potential breaches and ensure user privacy.
Customization options for the user interface and more advanced moderation tools are also areas for potential growth.
Addressing these issues and listening to user feedback can make it even more user-friendly and secure, ensuring its continued success in the future.
For how long have I used the solution?
I've used the solution for approximately seven years.
Provides valuable feature for communication and has an easy setup process
What is most valuable?
Zoom's most valuable feature is communication.
What needs improvement?
There could be more integration options for Zoom.
For how long have I used the solution?
We have been using Zoom for five to six years.
What do I think about the stability of the solution?
I rate Zoom's stability an eight out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate its process a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an inexpensive product. I rate its pricing a two out of ten.
What other advice do I have?
It is a good product. I rate it a nine out of ten.
Easy-to-use platform with good scalability
What is our primary use case?
I use Zoom for scheduling work meeting purposes.
What is most valuable?
The product's most valuable features are chat and video streaming.
What needs improvement?
There must be an option to ask permission from the host to record the Zoom meeting.
For how long have I used the solution?
We have been using Zoom for more than a year. We are using the latest version.
What do I think about the stability of the solution?
I rate Zoom's stability a nine out of ten.
What do I think about the scalability of the solution?
The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.
Which solution did I use previously and why did I switch?
I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.
How was the initial setup?
The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a seven out of ten. It is not affordable for small businesses.
Which other solutions did I evaluate?
I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.
What other advice do I have?
I rate Zoom an eight out of ten.
A tool with a free version and a deployment phase that takes around two minutes
What is our primary use case?
I join meetings via Zoom only when someone sends me a link to join it. I don't use it actively. I use Zoom to attend general meetings with my company's suppliers or customers.
What is most valuable?
I hardly use Zoom. I just connect to Zoom and attend the meeting of whoever has set it up for me on Zoom. There isn't something that I like particularly about Zoom.
What needs improvement?
Some windows on Zoom can look hidden. When you join a meeting in Zoom, you may feel it is difficult to find some windows until you click a few buttons to help you eventually get to the window you want to see. I operate on a macOS, where the chat window is not immediately available when I join a meeting. In general, Zoom's UI needs improvement.
The appearance of important windows in Zoom, especially the chat window, is an area that needs improvement.
For how long have I used the solution?
I have experience with Zoom. I am just a user of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
My company has around five users of Zoom.
How are customer service and support?
I never had a reason to use the solution's technical support.
Which solution did I use previously and why did I switch?
In our company, we normally use Microsoft Teams, but we use Zoom whenever there is a client that requires us to be on a call via Zoom.
How was the initial setup?
I carried out the setup phase of Zoom a couple of years ago, so I don't remember whether its procedure was complex or straightforward.
The deployment phase of Zoom took two minutes to be completed.
Regarding the deployment process, I just downloaded the Zoom installation file and pressed the install option to install Zoom on my system.
What about the implementation team?
I managed the installation phase of Zoom in our company.
What's my experience with pricing, setup cost, and licensing?
I use Zoom's free version.
What other advice do I have?
Zoom is a product that offers users convenience, so you won't be left out of any meetings, especially when others need or prefer to hold meetings on Zoom.
I rate the overall solution an eight out of ten.
A stable tool to hold virtual meetings that also helps with its file extraction capabilities
What is our primary use case?
I use Zoom for virtual meetings and video communication.
What is most valuable?
Our company is interested in Zoom's extraction capabilities and uses it as a transformation tool. Zoom can convert a JSON file to an XML file without the need to involve coding and by using the drag and drop feature available in the solution's UI because it's not for our internal use but for our customers who don't want to write scripts.
What needs improvement?
Zoom's stability is an area with certain shortcomings that need improvement.
For how long have I used the solution?
I have been using Zoom for three to five years.
What do I think about the scalability of the solution?
It is a scalable solution.
I am unsure about the number of users who use Zoom in my company.
How are customer service and support?
I have never used the solution's technical support.
Which other solutions did I evaluate?
I don't think my company evaluated other options in the market before choosing Zoom.
What other advice do I have?
I recommend the solution to those planning to use it.
I rate the overall solution an eight out of ten.
An affordable, easy, and user-friendly tool useful for setting up virtual meetings
What is our primary use case?
Zoom is quite easy to use and user-friendly.
The main purpose of Zoom is to hold virtual meetings.
What is most valuable?
Zoom has many features, but our company uses the solution's basic features, like scheduling meetings on the calendar, chatting, and sharing screens and documents.
What needs improvement?
The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using Zoom since 2020, around COVID-19. My company is just a customer of Zoom. I use the solution's latest version.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
Around 15 people in my company use Zoom.
Zoom is used at least once every couple of days, but in the past, Zoom was used every day.
Personally, I plan to increase the use of the solution since I prefer to have more virtual meetings.
How are customer service and support?
I haven't interacted with the solution's technical support.
Which solution did I use previously and why did I switch?
I had used Skype, which was exclusively for personal use.
How was the initial setup?
I rate Zoom's initial setup phase around nine to ten, on a scale of one to ten, where one is a difficult setup and ten is an easy setup.
The solution is deployed on an app, which is an on-premises version.
Zoom's initial download or deployment process was completed in a couple of minutes.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price. Price-wise, it is an affordable solution. The cost, in addition to the standard licensing fees, is related to the premium. Generally, a person can use it for free or go for a premium if they want to upgrade or extend the meeting time.
What other advice do I have?
I think Zoom is a great tool.
I recommend Zoom to others because I found it very easy to use, especially for old people unfamiliar with technology. With Zoom, you just send the link and the invite to allow a person to join a meeting easily.
I rate the overall solution a nine out of ten.