Self-service analytics transforms report creation and visualization
What is our primary use case?
I have been using ThoughtSpot for various purposes. In the past, I used it for contract management with a healthcare company and workforce management to ensure proper staffing for call centers based on product changes.
Currently, I'm using it for business and sales, working with Salesforce data, and managing our clients. It's primarily for internal operations.
What is most valuable?
ThoughtSpot excels in being self-service oriented, allowing users who aren't developers to easily create their own reports and visualizations, making it very intuitive. The alerting system and security enablement for both internal and external customers are very good. The self-service analytics capabilities are unrivaled, making it a top-notch solution. It has greatly improved time savings and business sales by facilitating targeted marketing approaches.
What needs improvement?
Some areas for improvement include the pixel-perfect dashboards, which are not as refined as those in Tableau. Enhancing integration capabilities with other tools like DBT would also be beneficial as it would make our lives easier.
For how long have I used the solution?
I have been working with ThoughtSpot for four years.
What do I think about the stability of the solution?
The responsiveness of accessing live data is exceptional and faster than most other BI tools. We haven't faced any stability issues except the need for enhanced integration between DBT and ThoughtSpot.
What do I think about the scalability of the solution?
Scalability depends on your contract with them, whether it's consumption-based or row-based. By negotiating well, you can scale it as much as you want.
How are customer service and support?
ThoughtSpot provides a dedicated customer success person and the ability to submit tickets online, with a response time of no more than a day. I would rate their support an eight out of ten, with room for improvement.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used other BI tools like SAS, which require a BI developer background to build something useful.
How was the initial setup?
The initial setup was super easy. It was straightforward to align connectors with other tools, such as Snowflake and DBT. It also works with other databases like Fivetran.
What was our ROI?
Using ThoughtSpot has resulted in significant time savings and improved business sales by allowing us to identify sellers and buyers across regions, facilitating targeted marketing.
What's my experience with pricing, setup cost, and licensing?
ThoughtSpot's pricing is reasonable and in line with other BI tools. Like all BI tools, it involves negotiation, but we settled on a reasonable price.
What other advice do I have?
I would recommend ThoughtSpot to anyone who wants to have self-service capabilities for their customers, whether internal or external.
Overall, I would rate ThoughtSpot as a nine out of ten.
Seamless integration with external systems and effective dashboard management enhance productivity
What is our primary use case?
I use ThoughtSpot for our BI internal use cases at Zoomin software. I mainly developed models for go-to-market, HR, product teams, and customer success.
What is most valuable?
The main core of ThoughtSpot is to create models, connect data pipelines, and create business models and dashboards on top of them. I often use connections to external systems like syncing information with Salesforce or exporting data to spreadsheets. I started to review the AI capabilities of ThoughtSpot but terminated my work with it due to our company's acquisition by Salesforce.
What needs improvement?
I encountered limitations mainly around UI and dashboard configuration. The widgets are simple with limited flexibility or customization. I would like more customization options.
Additionally, handling governance when there are many models and dashboards is complex. There is no way to organize assets by business unit, only a list with tags, which is not convenient.
For how long have I used the solution?
I have used the solution for a little bit less than three years.
What do I think about the stability of the solution?
Stability is very important, and ThoughtSpot performs well. The upgrades are smooth with no downtime, which is super important.
What do I think about the scalability of the solution?
I rate ThoughtSpot as eight out of ten in scalability. The platform does not have technical problems with scaling data or connections, but governance can become an issue with many dashboards or models.
How are customer service and support?
The customer service and support are not good. I stopped opening tickets due to insufficient and untimely responses. The questions asked were often unrelated to the problem and not helpful.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I used Sisense and maintained both Sisense and ThoughtSpot. I did not switch, rather used them concurrently.
How was the initial setup?
I was not part of the initial setup. My first time working with ThoughtSpot was complicated due to the TML feature and security rules, which were not intuitive.
What was our ROI?
We did not have a lot of users, so there was no significant revenue return. However, we saved time for some personnel due to the data warehouse setup.
What's my experience with pricing, setup cost, and licensing?
ThoughtSpot is expensive. When compared with Tableau and Sisense, it is around seven or eight on the expense scale.
Which other solutions did I evaluate?
I was not involved in the decision-making process, however, two additional tools were evaluated before choosing ThoughtSpot.
What other advice do I have?
My overall rating for ThoughtSpot is eight out of ten.
I don't have specific advice or recommendations. It is one of many tools on the market.
Creates user-friendly analysis environments for large datasets
What is our primary use case?
I use ThoughtSpot as one of the visualization tools. I mainly create some live boards and provide access to the data sources and worksheets to users so they can create their own analyses and answers as required.
What is most valuable?
The tool is user-friendly for the end users. It is primarily a search-based tool. Users do not need a technical background to work directly on the dataset.
Its compatibility with most databases, including the latest from FlexMovely and Redshift, allows users to create joins and worksheets easily. ThoughtSpot is fast, even with one to ten terabytes of data.
What needs improvement?
The visualization customization needs improvement. Currently, it is not as customizable as the options available on Power BI or Tableau. It mainly offers basic chart options.
For how long have I used the solution?
I have been using it for more than four years now.
What do I think about the stability of the solution?
The stability of the product is really good. I use it primarily for large datasets, and it performs faster than regular data visualization tools such as Power BI, which has limits on dataset size.
What do I think about the scalability of the solution?
The tool is flexible but not as advanced as Tableau, Power BI, or Looker, which have separate tools for preparation, customization, and storytelling.
How are customer service and support?
The support team gets a six out of ten.They are not as proactive. The knowledge base for ThoughtSpot is less robust compared to others.
How would you rate customer service and support?
How was the initial setup?
The initial setup is easy. It supports compatibility with most databases, making it easy to bring data from any database, create joins, and develop worksheets.
What other advice do I have?
It's a great tool for analyzing large datasets. For someone new to ThoughtSpot, it is efficient for analysis tasks that involve large amounts of data.
Overall, I would give it a rating of eight out of ten.
Exceptional Tool for Real-Time Insights and Dashboard Creation
What do you like best about the product?
ThoughtSpot's AI-driven highlights are a game-changer, providing valuable insights with minimal effort. The platform's user-friendly interface makes it incredibly easy to create detailed dashboards, even for those without a technical background. The real-time insights ensure that our team is always working with the most up-to-date information, which significantly enhances our decision-making process The account team has equally been exceptional in being part of the team and helping find solutions for us and our clients.
What do you dislike about the product?
Honestly, there's nothing to dislike about ThoughtSpot. It has consistently met and exceeded our expectations.
What problems is the product solving and how is that benefiting you?
ThoughtSpot is instrumental in building demos for our sales team, allowing us to showcase the platform's capabilities effectively. Additionally, it helps us create real-time reporting environments for our clients, which is crucial in demonstrating the commercial benefits of our solutions. This not only enhances our sales presentations but also provides our clients with immediate, actionable insights, leading to better decision-making and increased satisfaction.
Happy with Thoughtspot
What do you like best about the product?
Easy to review, easy to build your own custom dashboards
What do you dislike about the product?
Nothing I can think of - I use it almost every day.
What problems is the product solving and how is that benefiting you?
Quickly put information into dashboards
modern analytics interface
What do you like best about the product?
nice visuals, modern approach to analytics, efficiencies with TML, good customer support, good embedded functionality
What do you dislike about the product?
report components are not re-usable e.g. formulae, some features still not matured, e.g. syncs breaking, and sync to slack only shows first page
What problems is the product solving and how is that benefiting you?
allowing us to roll out access to our clients by making use of embedded analytics and also row level security
improving data usage by sync to slack and gsheets
Innovative BI tool which feels approachable for business users
What do you like best about the product?
Quick implementation, intuitive UI for business users, innovative features (AI questions), great drill and interactive functionality for business users, awesome customer support, embedding dashboards into our customer portal is easy and works well.
What do you dislike about the product?
Thoughtspot is a premium option on the market, limited customization that comes with the nice user interface.
What problems is the product solving and how is that benefiting you?
We use thoughtspot for 2 purposes: 1. Making data and insights available to the entire company. 2. Embedding dashboards and data for our customers to access in our customer portals.
Amazing support, great technology!
What do you like best about the product?
The team really help you get the most out of the product and benefit from all of the features.
What do you dislike about the product?
Sometimes the features dont suit all of our needs so we need to create some workarounds
What problems is the product solving and how is that benefiting you?
Getting live, easy to read and understand analytics out to our clients whenever they need them.
The future of business intelligence software
What do you like best about the product?
ThoughtSpot is the most user-friendly BI platform I've used. As with all BI platforms there's some setup and architecture considerations to consider and roll out, but once in place it's intuitive and far easier to navigate than competitors.
What do you dislike about the product?
ThoughtSpot is paving the way forward in business intelligence, with a focus on search and natural language integration that allows you to dive deeply into your data without always having to rely on a data scientist to write queries every step of the way. Getting your instance set up requires some lift in terms of structuring your data set, but once in place it allows decision-makers (aka non-data scientists) to interact with and drill deeply into datasets to find insights.
What problems is the product solving and how is that benefiting you?
Current generation BI platforms require going back to the platform manager to rewrite queries in SQL or other languages to dig into the data, while ThoughtSpot uses AI to write and communicate the intent behind SQL queries, allowing the user to write them in natural language while the system handles the coding.
ThoughtSpot as embedded product
What do you like best about the product?
The UI is very sleek and modern. There is some great funtionality and the data visualizations can empower the user to discover more and find the answers to their own questions. The technology behind it is constantly being worked on and new releases are coming out consistently. Implementation was fairly straighforward, there are some nuances. Overall it was pretty easy to integrate with our main product. My Account Executive has been amazing to work with and goes the extra mile to answer any questions or help find a solution to any challenge we are having.
What do you dislike about the product?
The functionality and interactivity inside each data tile is not as intuitive as expected. There are some limitations with their existing UI that can be challenging and unable to be modified. This can be a challenge when embedding the product that ideally needs to look/ feel like our product. There are some technical constraints with data sets. If you are using any sort of data integration outside of a data warehouse, be sure to work closely with the ThoughtSpot engineers to ensure compatibilty. Overall a great product with some room to improve on their embedded experience.
What problems is the product solving and how is that benefiting you?
Using an embedded experience allowed us to go-to-market faster and empower our users to answer data questions and empower users to eplore their data more. The funcationality can really help users who are not data experts feel successful.
