ThoughtSpot AI Powered Analytics Enterprise Edition

What do you like best about the product?

The platform makes it easy for non-technical users to self-serve, and the software is relatively easy to learn. Customer support is also responsive.

What do you dislike about the product?

The formulas don’t use SQL or Excel-style formatting, so they’re difficult to build, understand, and troubleshoot.

Also, for a dashboard to include filters, the data has to be created as a model rather than pulled directly from the source table. That’s frustrating because it adds an extra step to what should be a straightforward setup.

Adding users to dashboards and granting access also feels unnecessarily drawn out. Users request access, it comes through via email, and when you click “grant” it takes you to the dashboard—where you then have to remember the user’s name and manually add them yourself. On top of that, if someone needs to use the dashboard filters, you’re required to give them access to the underlying sources. Why? Overall, there are just too many steps.

The formatting available within ThoughtSpot also feels very limiting in terms of fonts, colour palettes, themes, etc. available.

What problems is the product solving and how is that benefiting you?

Dashboarding and analytics for the business in real-time. Varied dashboards can be built fairly quickly and easily to answer business questions.

What do you like best about the product?

I have found Thoughtspot really easy to use. It's intuitive and easy to set up data dashboard and look for insights. I really like the Thoughtspot university, which helped me find more functions and uses in the beginning. Very inspirational.

What do you dislike about the product?

I wish more teams in my company would use it as it's easy to set up.

What problems is the product solving and how is that benefiting you?

Time saving and getting data insights quickly. Allowing me to share & provide regular updates & insights with other team members too.

What do you like best about the product?

ThoughtSpot is helpful in capturing analytics for my team. I love the ease of use and the ability to have several data modules available at once.

What do you dislike about the product?

No issues at this time. I have only been using it for a few months now and have not had any issues.

What problems is the product solving and how is that benefiting you?

ThoughtSpot allows me access to several data modules all at once. This allows me the ability to speak to data on meetings when questions are asked.

What do you like best about the product?

Natural Language Search allows users to query data using plain English, significantly reducing analysis times from hours to minutes. This makes self-service analytics accessible to non-technical stakeholders.

Real-Time Queries are possible through a live connection to the Redshift warehouse on AWS, providing almost instant results even when working with hundreds of billions of rows.

Security and Governance are enhanced with Role-Based Access (RBA) and Row-Level Security (RLS), giving Thoughtspot a compliance advantage and reducing the complexity often found in other BI solutions.

Scalability for Enterprise Loads is another strength, as the system is designed to manage massive and complex datasets from numerous data sources. Its cloud-native architecture helps avoid the performance issues that can occur with legacy BI tools.

The Unified Workflow Ecosystem is also notable. Analyst Studio brings together SQL, Python, R, and visualizations in a single environment, which greatly boosts productivity and supports end-to-end analysis without losing context.

What do you dislike about the product?

High and Opaque Pricing Policy: ThoughtSpot’s custom-quoted pricing model can be a shock to BI budgets, particularly for those looking to embed or scale the platform, with costs exceeding $500K annually for large-scale deployments. In contrast to Power BI’s affordable per-user tiers or Tableau’s transparent licensing, ThoughtSpot’s pricing can feel unpredictable and may pose a significant barrier for smaller startups and SMBs.

Limited Visualization and Customization Options: The dashboards lack the refinement and variety found in Tableau’s or Power BI’s advanced charting capabilities. ThoughtSpot’s auto-generated visuals often appear basic and can feel sluggish during in-depth analysis. The user interface can be tedious, making it less suitable for presentation-ready reports when compared to the pixel-perfect designs offered by competitors.

AI and NLP Limitations in Real-World Scenarios: The natural language search feature may struggle with complex or nuanced queries unless there is substantial upfront modeling. It lags behind tools like Sigma, which offer spreadsheet-like intuitiveness, or newer options like Zenlytic for genuine ad-hoc exploration. Achieving true self-service still requires a dedicated data professional team to ensure complete output accuracy, unlike Power BI Copilot’s broader capabilities.

Performance Glitches and Stability Issues: While ThoughtSpot is fast for live queries and individual answers, liveboards (dashboards) can become laggy or unresponsive when handling massive datasets and numerous visualizations during exploratory work. This stands in contrast to Tableau’s reliable rendering or Looker’s efficient query handling.

There are also several feature gaps and occasional bugs, which can make ThoughtSpot less dependable for high-stakes, real-time enterprise use compared to other well-established alternatives.

What problems is the product solving and how is that benefiting you?

ThoughtSpot is addressing the 'last-mile' challenge in business intelligence. Previously, our business users often had to wait days or even weeks to get the answers they needed. With the introduction of natural language search, they can now simply ask questions in plain English or use a point-and-click interface to receive answers within seconds, even when working with hundreds of billions of rows. Since deploying ThoughtSpot, the number of analysis requests has dropped by 800%, now averaging just 10 to 15 requests per month. This shift has enabled us to reclaim 70-75% of our business intelligence engineering team's time for more valuable work.

What do you like best about the product?

We use ThoughtSpot for analytics and it has been awesome. It makes good use of business data to detects patterns and trends and it helps in decision making.
It offers great AI features as well as real-time analytics to ensure efficiency and speed.
I like the data accuracy and the collaboration aspects where everyone has a centralized point to access business data.
Beside simplifying complex business data, then tool also makes visualization and diagramming easy.

What do you dislike about the product?

ThoughtSpot is the best I have used. No complaints.

What problems is the product solving and how is that benefiting you?

We use the product to run analytics on our business data no not only understand data deeper but also get helpful and actionable insights.