Lucid
Lucid SoftwareExternal reviews
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Empowering Collaboration and Creativity with Lucid
What do you like best about the product?
Lucid has become one of our most valuable tools for collaboration and visualization. It's not only easy to use but empowering for our users. The enablement resources and customer support are best-in-class; anytime we’ve needed guidance or wanted to learn something new, the Lucid team has been right there with clear, actionable help.
Lucid AI has been a particular game changer. It’s intuitive, practical, and truly cross-functional. Teams across the organization can leverage it without any heavy lift or steep learning curve. It helps remove the tedious parts of work, like formatting, brainstorming setup, or diagram generation, so people can focus on creative problem-solving.
We’ve also seen a big improvement in organization and sharing thanks to teams. They’ve drastically reduced orphaned documents and made collaboration smoother. Everyone can find what they need quickly, and sharing visuals or process maps across teams feels effortless. Additionally team templates ensure we are consistent and communicate effectively.
Lucid AI has been a particular game changer. It’s intuitive, practical, and truly cross-functional. Teams across the organization can leverage it without any heavy lift or steep learning curve. It helps remove the tedious parts of work, like formatting, brainstorming setup, or diagram generation, so people can focus on creative problem-solving.
We’ve also seen a big improvement in organization and sharing thanks to teams. They’ve drastically reduced orphaned documents and made collaboration smoother. Everyone can find what they need quickly, and sharing visuals or process maps across teams feels effortless. Additionally team templates ensure we are consistent and communicate effectively.
What do you dislike about the product?
While the majority of our teams find Lucid to be a great fit we did encounter challenges using Lucid Spark for large scale, global planning sessions. Specifically, our boards that included a very high volume of integrated Jira cards occasionally experienced lag and performance issues.
Though what really stood out was how the Lucid team handled the situation. Their support and engineering teams worked closely with us to troubleshoot extensively, exploring multiple solutions to improve performance. When it became clear that Spark couldn’t fully accommodate our unique scale and complexity needs, they guided us through a thoughtful transition to another product—ensuring continuity for our users and minimal disruption.
This experience actually reinforced our trust in Lucid as a partner. Even when the product couldn’t meet our specific use case, the team’s dedication, transparency, and collaboration made a lasting impression.
Though what really stood out was how the Lucid team handled the situation. Their support and engineering teams worked closely with us to troubleshoot extensively, exploring multiple solutions to improve performance. When it became clear that Spark couldn’t fully accommodate our unique scale and complexity needs, they guided us through a thoughtful transition to another product—ensuring continuity for our users and minimal disruption.
This experience actually reinforced our trust in Lucid as a partner. Even when the product couldn’t meet our specific use case, the team’s dedication, transparency, and collaboration made a lasting impression.
What problems is the product solving and how is that benefiting you?
We use Lucid to bring clarity to big initiatives, map processes, and connect planning directly to our execution tools like Jira and Slack. This has reduced confusion, cut down on context switching, and helped teams see how their work fits into the bigger picture.
Lucid AI has been a huge value-add. It’s intuitive, easy to use, and genuinely useful across roles. It takes care of the tedious setup and structure work so teams can focus on thinking, not formatting.
The suite also solves for document sprawl and visibility challenges. Team folders make it easy to organize, share, and maintain living documents without worrying about orphaned or lost files.
Lucid AI has been a huge value-add. It’s intuitive, easy to use, and genuinely useful across roles. It takes care of the tedious setup and structure work so teams can focus on thinking, not formatting.
The suite also solves for document sprawl and visibility challenges. Team folders make it easy to organize, share, and maintain living documents without worrying about orphaned or lost files.
A Must Have Tool for All Marketing Gurus Looking to Visualize Campaign Workflows Automatically
What do you like best about the product?
I started using Lucid in July 2023 in my current organization and I still use it to date.
I like how ever since I implemented it the vendor has continued to incorporate new features such as collaborative AI.
I like how it allows me to plan campaigns, map customer journeys and create top notch marketing contents.
I like how ever since I implemented it the vendor has continued to incorporate new features such as collaborative AI.
I like how it allows me to plan campaigns, map customer journeys and create top notch marketing contents.
What do you dislike about the product?
Even though most of users in my organization had a steep learning curve, no one gave up since the vendor tech team came through and offered free ebooks and support.
What problems is the product solving and how is that benefiting you?
Creating social media graphics and presentations is made easy by Lucid Visual Collaboration Suite which leverage the artificial intelligence to automate workflow.
Lucid Visual Collaboration Suite: Empowers Innovation and Streamlines Business Processes
What do you like best about the product?
I like how I am able to map out business procedures to automatically detect and remediate areas of improvement with Lucid Visual Collaboration Suite. Improving and fostering innovation is another aspect that I like about Lucid through ideation.
What do you dislike about the product?
Even my ratings depicts that I am facing zero bugs with Lucid Visual Collaboration Suite as I have given it a 10/10 overall rating.
What problems is the product solving and how is that benefiting you?
Enhancing digital transformation is among the benefits that I realize through workflow visualization and communicating digital initiatives in one place.
Seamless Infrastructure Diagram Modeling and Visual Collaboration Suite at Par with Lucid
What do you like best about the product?
I started Lucid Visual Collaboration Suite in 2020 as a Design Engineer in my current organization. Ever since it has been easy and rapid to create detailed and complex models of infrastructure. The new AI initiatives tools automates complex workflows such as diagramming and ideation.
What do you dislike about the product?
When I was a new user I was using the individual tier which wasn’t possible to use the iOS mobile applications with - I will never downgrade from the Team plan.
What problems is the product solving and how is that benefiting you?
As a Project Engineer, I am able to create project plans, create complex diagrams and collaborate visually with colleagues in one place with Lucid.
Ideal for mapping workflows and enhancing project coordination!
What do you like best about the product?
I like how Lucidchart is great for clearly visualizing complex processes making it easy to map out workflows and systems.It also supports project management by helping teams align on client timelines and deliverables.Also it’s useful for organizational design,allowing users to build and update org charts with ease.
What do you dislike about the product?
It helps with diagraming and project management!Nothing that i dislike towards it.
What problems is the product solving and how is that benefiting you?
Remote collaboration
Personalized Dashboards and Effortless Sales Metric Tracking with Lucid
What do you like best about the product?
I give double thumbs up to how Lucid Visual Collaboration Suite allows me to create personalized sales dashboard via Lucidchart. With this dashboard I am able to automatically track vital metrics and performance indicators.
What do you dislike about the product?
However, lack of video conferencing capability is the biggest challenge so far, but I have integrated with external web conferencing tools to use this feature without switching.
What problems is the product solving and how is that benefiting you?
Mapping customer journeys via creation of visual representations is one of the benefits of using this tool.
In addition, real-time visual collaboration is another thing that I gain with LVCS.
In addition, real-time visual collaboration is another thing that I gain with LVCS.
Effortless Remote Collaboration and Streamlined Diagramming for 24/7/365 via LVCS
What do you like best about the product?
Lucid Visual Collaboration Suite enables me to collaborate with colleagues on documents and projects from anywhere via remote work tools.
Lucidchart to be specific streamlines diagramming and charting via importation of data from third-party sources.
Lucidchart to be specific streamlines diagramming and charting via importation of data from third-party sources.
What do you dislike about the product?
Since I implemented Lucid Visual Collaboration Suite in 2019, I have never experienced difficulties customizing features even the new education learning tools.
What problems is the product solving and how is that benefiting you?
Creating diagrams and charts is seamless with Lucidchart mainly when using the AI tools which automate the workflow.
Effortless Workflow Design and Collaboration Across Borders
What do you like best about the product?
It really makes systems and work flow design as easy as it can possibly be. I like the prompts and pop-up advisory "how to ..." articles as well as the ability to export to .pdf, MSWord and other formats for collaboration with colleagues in remote locations (think Africa). This also enables printing on large format paper for use in workshops where Internet links for working on laptops is not available.
What do you dislike about the product?
As a non-profit that is just getting established the fragmentation of Lucid Suite components across different subscriptions is a challenge. We need to watch every dollar we spend so signing up to a short test period with a callable credit card payment as back up if we don't de-subscribe quickly after testing is not possible. For small teams of less than 10 people, who are working on Lucid perhaps a few times per month at most and over low bandwidth Internet links, a suite-wide subscription with ability to take a chart off-line and then upload a version with comments, would be welcome.
What problems is the product solving and how is that benefiting you?
We are developing and testing a new digital platform to enable SMEs in low and middle income countries to get financing - mainly through their banks, by slashing the time and cost of applications, de-risking, improving security, traceability and efficiency of the end to end process. we are just starting to use Lucid Chart to plot work flows, Ai embedding, Corpus relationships and system logic - AKA Wireframing. On other solutions that I have tried this work is tedious and I spent more time learning the application than thinking. LucidChart frees me to just sketch out ideas and visualise my thoughts without the underlying app manipulation getting in the way.
The next step will be to try out the collaboration possibilities with our 3-person team in Kenya so that I can talk through our processes with them and adjust the chart as we go - eg collaborative Whiteboard..
When you ask "is the product or service expensive?" I think for small non-profit organisations like ours you should offer a one-price subscription covering the 7 Visual collaboration suite tools together. Small organisations like ours will probably only use parts of the suite each month.
The next step will be to try out the collaboration possibilities with our 3-person team in Kenya so that I can talk through our processes with them and adjust the chart as we go - eg collaborative Whiteboard..
When you ask "is the product or service expensive?" I think for small non-profit organisations like ours you should offer a one-price subscription covering the 7 Visual collaboration suite tools together. Small organisations like ours will probably only use parts of the suite each month.
Incredible icons and stencil packs to configure your drawings in every aspect
What do you like best about the product?
Very efficient in creating flowcharts, drawing shapes and symbols. It is possible to display a virtual grid for accurate mutual orientation of diagrams and figures.
What do you dislike about the product?
Overall, I don’t anything to complain about when using this program. It’s the best chart software I have used with such simplicity of using it.
What problems is the product solving and how is that benefiting you?
Key tasks that this program helps me execute is illustrating the steps, inputs, and outputs of the entire revenue cycle and it also provides me with a standardized and reusable format for audit documentation.
Steep Learning Curve Limits Usability Despite Versatile Features
What do you like best about the product?
What I like best is that it covers different operational situations. It has many elements to prepare your presentations and makes easier collaborative work.
What do you dislike about the product?
Is not as user-friendly as other presentations apps, where you can easily prepare and present. With this one, the person needs to have a minimum of project knowledge or operational knowledge in order to effectively select the proper chart.
What problems is the product solving and how is that benefiting you?
Is a good tool for mapping information to present to my students.
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