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Lucid

Lucid Software | 1

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External reviews

6,407 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Banking

Lucid experience

  • May 22, 2025
  • Review verified by G2

What do you like best about the product?
ease of use similar to every other diagramming tools with low latency and good collaborative features.
What do you dislike about the product?
Load time can be a bit frustrating, also tier status can be a pain as a reviewer or just want to provide comments. Would prefer better export features but have multiple workaround to it.
What problems is the product solving and how is that benefiting you?
Overall tech architectural diagrams
or brainstorm/collaborative white boarding session with peers to put ideas at one place vs a word doc.


    Information Technology and Services

Lucid Review

  • May 22, 2025
  • Review verified by G2

What do you like best about the product?
Lucidchart has substantially improved both my productivity and collaborative capabilities. Its intuitive user interface enables the efficient creation of flowcharts, diagram illustrations, and the streamlined sharing of processes. The platform’s real-time update functionality is especially valuable, as it allows for seamless collaboration among multiple users.

I have used Lucidchart to create a wide variety of diagrams, including flowcharts, organizational charts, process flows, and others. It has proven to be an essential tool for both project planning and execution. I highly recommend Lucidchart to anyone seeking an effective solution for diagramming and collaborative work.
What do you dislike about the product?
One potential drawback, however, is that while Lucidchart offers a wide variety of templates, many of these templates are quite similar in nature. The distinctions between them are sometimes subtle, which may make it challenging for users to determine which template is most appropriate for their specific needs.
What problems is the product solving and how is that benefiting you?
Lucidchart has significantly enhanced the efficiency of my daily work, owing to its intuitive user interface and comprehensive selection of pre-designed templates. As a result, I am able to dedicate considerably less time to formatting and creating diagrams, thereby streamlining my workflow.


    Higher Education

Extremely useful tool to collaborate with a team on a big project

  • May 21, 2025
  • Review verified by G2

What do you like best about the product?
I liked the ability to directly work on a project with another person and see their changes directly as they were making them. The canvas itself was a great tool to have to be able to rearrange and organize our work as needed to help with the flow of the project.
What do you dislike about the product?
Because of the large amount of different tools and visuals on the screen it was sometimes easy to get lost in the work we had already done or to accidently move a large amount of things by accident.
What problems is the product solving and how is that benefiting you?
Lucid gave us an all in one platform to be able to arrange our work in a way that was visually appealing without needing to flip between several different documents or services. This greatly allowed us to keep all of our work in the same place and when we did need to use external platforms it was easy to link them into the overall project to still be able to use lucid as our main visual whiteboard.


    Mechanical or Industrial Engineering

Decent platform for flowcharts and diagrams

  • May 20, 2025
  • Review verified by G2

What do you like best about the product?
Easy to use and collaborate with team members
What do you dislike about the product?
File organization is a bit wonky as is file sharing
What problems is the product solving and how is that benefiting you?
Easily editable collaborative diagrams


    Mechanical or Industrial Engineering

Excellent

  • May 20, 2025
  • Review verified by G2

What do you like best about the product?
Lucid has a strong product suite that allows me to handle all of the different whiteboarding and charting methods I need to do internal process improvement. I can map out exactly how something flows through my org and then collaborate on a whiteboard to do affinity charts or visualize a common problem.
It was very easy to set up and the whole team was up and running in minutes.
What do you dislike about the product?
Some of the iconography is confusing as a new user and it gets a little overwhelming at first.
What problems is the product solving and how is that benefiting you?
Whiteboarding is the biggest one but it also allows me to integrate with other pieces of software we use so it speeds up time downstream


    Information Technology and Services

Great Collaboration Tool!

  • May 20, 2025
  • Review provided by G2

What do you like best about the product?
It excels at real-time, simultaneous teamwork on diverse visuals.
Its intuitive interface and vast template library boost productivity.
What do you dislike about the product?
Occasional slowness or lag, especially since it's browser-based, and would prefer a dedicated desktop app for more stability.
What problems is the product solving and how is that benefiting you?
Allowing users to more clearly articulate and share complex concepts.


    Retail

Awesome tool for project planning,user flows, system architectures,

  • May 20, 2025
  • Review provided by G2

What do you like best about the product?
Lucids integration with Jira and other third party applications, makes it a go to tool for collaboration. We can have everything at one place for the leadership to get insights on. Team members can co-author diagrams simultaneously, with changes reflected instantly, fostering efficient teamwork.
What do you dislike about the product?
Paid subscription and license. Users need more training
What problems is the product solving and how is that benefiting you?
Facilitates cross-functional teamwork by integrating visual tools directly into project management workflows.


    Computer Software

A Powerful and Intuitive Tool for Visual Collaboration Across Teams

  • May 20, 2025
  • Review provided by G2

What do you like best about the product?
Lucid makes it incredibly easy to collaboratively build flowcharts, architecture diagrams, and mind maps in real time. The intuitive drag-and-drop interface, vast template library, and seamless integrations with tools like Slack, Google Workspace, and Jira make it a go-to for technical and non-technical teams alike. The real-time collaboration feels just like working together in person, even when remote.
What do you dislike about the product?
Occasionally, performance lags with very large or complex diagrams, especially when multiple collaborators are editing at once. Some advanced features, like conditional formatting or data linking, can be a bit hidden or unintuitive for new users. Also, the pricing tiers may feel steep for small teams that only need basic functionality.
What problems is the product solving and how is that benefiting you?
Sharing knoweldge and arch diagrams with teammates.
Brainstorming solutions


    Natalie S.

Templates are great for starting to use Lucid

  • May 19, 2025
  • Review verified by G2

What do you like best about the product?
Templates are a great way to start creating projects. I have used it for career growth and brainstorming on what is needed for my direct reports to grow. I have used it for 1:1's to highlight things that went well and things that need improvement. There are so many templates / ideas to start the creative juices.
What do you dislike about the product?
The only downside that I have had so far is just the learning curve of how to use it effectively. Knowing how to grab the screen and more it etc.
What problems is the product solving and how is that benefiting you?
Mind mapping is useful to get the participation and buy in to my direct report's growth. I have them the starting point and a few of the arms and then asked them to fill in more so that they are taking part in what is needed for them to grow into their next role.


    Alexia R.

Great tool for teams

  • May 19, 2025
  • Review verified by G2

What do you like best about the product?
That it's easy to use, and teams can collaborate all in real time.
What do you dislike about the product?
Can't think of anything I dislike at this moment.
What problems is the product solving and how is that benefiting you?
It helps structure ideas and workflows.