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Putting together enablement and process documentation goes quick
What do you like best about the product?
Building a lot of enablement and process documents for internal and external stakeholders is a large part of my role. I am regularly using LucidCharts to simplify explanation of processes.
What do you dislike about the product?
The collaboration aspect is a little wonky and times and could be refined, not sure how much of this could be chalked up to me and user error but.
What problems is the product solving and how is that benefiting you?
Simplifying processes from mountains of text documents and text hierarchies into easily understood processes grasped in seconds, not minutes
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Lucid Visual as a Student
What do you like best about the product?
I liked it for using it in my project development and software programming classes. It was neat, clean and looks professional.
What do you dislike about the product?
It was really difficult to use as a beginner. It would have helped if there was a 10-15 minute video on how to teach people who have not used these types of softwares before.
What problems is the product solving and how is that benefiting you?
I was creating ERD diagrams for projects as a student in a MBA / MIS program.
User friendly and just a click away
What do you like best about the product?
Lucid is so easy to use. No implementation, install, hidden features. Very easy to implement and have it available for users. It's great to have a browser based solution that is actually better than heavy installed software like the competition.
What do you dislike about the product?
I'm not a fan of using the mouse too much. I believe it would be better having more keyboard shortcuts so you don't rely as much on your mouse for everything.
What problems is the product solving and how is that benefiting you?
Being able to simply access it and get work done is definitely the main benefit. No need for training, learning, figuring things out. It's just all there.
Service operations workflow
What do you like best about the product?
Pretty user-friendly and the interface is intuitive, and I really appreciate the variety of options and templates available. It makes creating diagrams and process maps quick and straightforward. The drag-and-drop functionality and real-time collaboration features are excellent. I also like the ability to put it in presentation mode and the plug-in options to Confluence.
What do you dislike about the product?
Initially, I found it a bit challenging to understand the different tools and options, and I had some trouble figuring out how to save the map.
What problems is the product solving and how is that benefiting you?
It provides a visually appealing interface with helpful diagram options. Importing the map into our team's Confluence page was very easy.
Great Aesthetically and Productively
What do you like best about the product?
Have been using Lucid for a little over a year now and love using it for any kind of diagram or visual I need to produce for either work or for personal use. As stated in the title, I am in LOVE with the visual look of the tools and the website in general, and using the tool simply feels great. I cannot stress how much I appreciate the visual appeal compared to alternative tools.
What do you dislike about the product?
If there was a tour feature or a more straightforward method for learning all the little tricks and settings that almost always improve my workflow, this tool would be more clear for a lack of a better word. It's hard to get into the rhythm of using Lucid but once you do, it's really enjoyable.
What problems is the product solving and how is that benefiting you?
Finding a great collaborative charting tool that makes things simple and fluid for me and my team make it the undeniable choice for me.
Slick yet somewhat complicated
What do you like best about the product?
Although I do admit Lucid is much easier and more intuitive than other chart creating platforms, to me it still feels like the initial complexity and available options make using Lucid intimidating as a beginner.
What do you dislike about the product?
As I said before, all the options and just general clutter on screen when making visuals makes it hard for me to give it a 10. Still better than others such as draw.io in terms of collaboration and connectivity, but still has a lot of work to get to a 10.
What problems is the product solving and how is that benefiting you?
Mostly finding a free online charting platform that looks nice and has "less"
(still more than I prefer) clutter than alternative solutions.
(still more than I prefer) clutter than alternative solutions.
Intuitive UX - Org Chart Templates Lacking
What do you like best about the product?
I like the intuitive nature between elements. I used Lucid to generate my company's complex org chart, and I liked that once linked via lines, I could move boxes freely without the lines breaking. I liked that I could organize my document into different tabs and I liked the overall clean and professional aesthetic of the diagram. I also liked that there was a number of export options, however I encountered some problems with that.
What do you dislike about the product?
The biggest thing for me was that the org chart templates did not fulfill the complex needs of my organization. The variance in hierarchies and the breadth of employees meant that the standard org chart came out looking not right. I had to manually build the org chart out block-by-block, but would have much preferred to use the org chart templates that allowed you to collapse and expand sections and were easily updated by HR, if necessary.
When exporting my diagram as SVG, the plan was to import into a Canva presentation deck. The SVG didn't export correctly and I had to open the document in Adobe Illustrator, fix the fill of some elements (even though on Lucid it all looked fine), and re-upload to Canva. Perhaps some kind of preflight or Canva integration would work well.
When exporting my diagram as SVG, the plan was to import into a Canva presentation deck. The SVG didn't export correctly and I had to open the document in Adobe Illustrator, fix the fill of some elements (even though on Lucid it all looked fine), and re-upload to Canva. Perhaps some kind of preflight or Canva integration would work well.
What problems is the product solving and how is that benefiting you?
The problem was our org charts were outdated, ugly, didn't fully present the true hierarchies of our organization. Essentially, they weren't professional. In addition, they were static. We needed something that solved all of that, plus was able to be digital so we could embed into a private page on our website that could be sent to stakeholders to ease through navigation.
Good tool to manage diagrams
What do you like best about the product?
I had different kind of graphs to design and the tool was great because it is so easy to use and offers a wide variety of boxes and charts.
What do you dislike about the product?
The free version is too limiting and sometimes it is difficult to move objects if there are arrows linked to them.
What problems is the product solving and how is that benefiting you?
I am creating org-charts and it was so time consuming with powerpoint, especially when you remove or add roles and you have to align everything every time, Lucid solves all these issues.
Lucid is easy to use and creative design software
What do you like best about the product?
I prepare system design for global networks, systems interfacing with internal applications. I have been using for several years, find Lucid easy to collaborate with team mates and provided functionality give us the opportunity to right down on the creative ideas. The integration with number of application help us get support.
What do you dislike about the product?
Nothing as of now, the customer support team are responsive.
What problems is the product solving and how is that benefiting you?
I can use the Lucid tool with our creative ideas which is not possible with any other tools. I can bring ideas to a visual effects, easy to have a logo and share with teammates providing good Auth model.
Collaborative Planning
What do you like best about the product?
I like that it is end-to-end and that it allows me to map out ideas and systems to visualize processes. This empowers responsible decision makings.
What do you dislike about the product?
In the basis subscription plan there is a lack of a lot of the advanced features. It would be great if access to those could be added.
What problems is the product solving and how is that benefiting you?
Visualizing complex problems allows for decision making that is based of processes and identified pain points in these processes.
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