Lucid
Lucid SoftwareExternal reviews
7,679 reviews
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Intuitive and Effortless to Use
What do you like best about the product?
program is very intuitive and easy to work with.
What do you dislike about the product?
we found the program was very easy to use and did not have any negative comments.
What problems is the product solving and how is that benefiting you?
bringing the team together to review current processes for improvement
Intuitive and Easily Adaptable for Company Growth
What do you like best about the product?
I use Lucid Visual Collaboration Suite to create and maintain the company org chart, and it's an excellent tool for keeping on top of expansion. I love how easy Lucid makes it to visualize complex structures and update them instantly, keeping everyone aligned and making tracking company growth straightforward and efficient. Its real-time collaboration is fantastic, allowing everyone to jump in and assist each other. The setup was incredibly easy, taking just minutes to get up and running!
What do you dislike about the product?
Some useful features sit behind higher-tier plans, so it can feel limiting when you need full functionality without upgrading.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to create and maintain our company org chart, making it easy to visualize and update complex structures. The real-time collaboration is fantastic for team alignment, and the setup was incredibly easy, taking just minutes.
Excellent Collaboration and Instant Team Feedback
What do you like best about the product?
The collaboration board makes it easy to share a flow diagram and receive immediate feedback from team members. This feature streamlines the process of working together and helps ensure everyone stays on the same page.
What do you dislike about the product?
I haven't encountered any downsides to the application so far. While I do wish there were more learning opportunities available, I have managed to find some excellent instructional videos on YouTube.
What problems is the product solving and how is that benefiting you?
I appreciate being able to diagram Genesys flows and maintain them as live documents, which makes it easy to update them quickly whenever new requests come in.
User-Friendly and Intuitive, Lacking in Integration
What do you like best about the product?
I like how user-friendly the Lucid Visual Collaboration Suite is. It is interactive and easy to navigate with a good user interface. The initial setup was easy and intuitive.
What do you dislike about the product?
Maybe the ability to integrate with SharePoint with a single license
What problems is the product solving and how is that benefiting you?
I upgraded our org chart software with Lucid Visual Collaboration Suite. I like how user-friendly it is, with an interactive and easy-to-navigate interface.
Excellent Visual Representation, a Joy to Use
What do you like best about the product?
Its really great to work with Lucid, good Visual representation
What do you dislike about the product?
Nothing Dislikes I have but, More graphics need to be integrated
What problems is the product solving and how is that benefiting you?
It solved the business requirements and to understand the requiremnts easily
Innovative Visuals, But Steep Learning Curve
What do you like best about the product?
I like the visuals and the feature that it can be a living document. We can work on the same document as a team, and it’s not static, so we can always improve it as we go. Plus, it’s accessible to all employees and new hires. The initial setup was also very easy.
What do you dislike about the product?
I find difficulties in formatting and usage. It needs time to get used to it.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to build journey and RACI charts for process understanding. It lets my team work on a living document together, constantly improving processes and ensuring accessibility for all, including new hires.
Endless Layout Options and Templates Make Design a Breeze
What do you like best about the product?
Lots of choice in layout, shapes and templates
What do you dislike about the product?
It takes a bit of time to work out how to build a visual but after doing a few it gets easier
What problems is the product solving and how is that benefiting you?
Feels a bit cluttered at times with al the different options. Should have an easy mode where you can just do a quick org chart and then edit it if wanted afterwards
My review
What do you like best about the product?
You can use AI to generate diagrams pretty easily
What do you dislike about the product?
You are limited to a certain number of things on a blank canvas before you need to pay to upgrade. It’s generous for a free trial but as a student i cant afford to upgrade
What problems is the product solving and how is that benefiting you?
I dont have to hand draw diagrams, instead i can use the software. It is a bit overwhelming to try to use it myself as there are a lot of options but the AI is easy
Lucid VCS Empowers Customer Support with Dynamic Mind Maps and Root Cause Analysis
What do you like best about the product?
Ensuring customer satisfaction is one of the key aspects of every business. As a Customer Support Specialist in a Food & Beverages organization, I am able to turn SOPs and FAQs into mind maps which boost customer support through live diagrams. Root cause analysis is another advantage that I experience with Lucid Visual Collaboration Suite by mapping out the incident timelines.
What do you dislike about the product?
I have used Lucid Visual Collaboration Suite across two companies since 2023 and I have never failed to accomplish my needs due to bugs.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite enhances pathways escalation by allowing me to create visual flows that link each ticket to their respective owners when resolving issues.
Essential Visual Collaboration Tool for Real Estate Professionals Looking to Close Deals Rapidly
What do you like best about the product?
I mingle with real-estate property buyers and sellers on a daily basis. That’s why I rely on Lucid Visual Collaboration Suite to seamlessly collaborate visually under one roof. With Lucidchart, I am able to track every property listing from “Just Listed” - “Under Contract” to “Closed” through Kanban view.
What do you dislike about the product?
To be honest, mobile iOS apps usage restrictions when using individual tier was the only one flaw which I ever encountered and I don’t recently count it since I upgraded to team plan.
What problems is the product solving and how is that benefiting you?
Creating property flyers and virtual tiers through diagrams and data tables has enabled me to reach a lot of prospects through Lucid.
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